RSAWEB Consumer Notices - Status Page

Dear RSAWEB Customer,

Our engineering team will be conducting scheduled maintenance within the RSAWEB core infrastructure on the Subscriber IP manager.

The change is expected to be non-impacting to customers.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 08/09/2026 03:00 SAST
Planned End date/Time: 08/09/2026 05:00 SAST
Maintenance Window: 2 hour
Expected Impact: Low
Affected services: Subscriber IP manager

Impact:
Broadband customers should continue to operate normally during the change window.

During the maintenance window any new connections or IP lease renewals will fail, including customers who restart their routers during the change window.

No action is required from customers unless they experience connectivity issues following a router restart.

Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

Regards,
RSAWEB Support Team

Dear RSAWEB Customer,

RSAWEB engineers will be conducting routine maintenance on infrastructure to increase capacity and improve the resilience of the network.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 10/09/2026 04:00 SAST
Planned End date/Time: 10/09/2026 05:00 SAST
Maintenance Window: 1 hour
Expected Impact: Medium
Affected Services:

Octotel:

- Gugulethu

- Plett

- Ruyterwacht

- Wellington

- Blouberg

- Melkbos

- Rondebosch

- Strand

- Athlone

- Vredehoek

- Lakeside

- Seapoint

- Kensington

- Bredasdorp

- Cape Gate

- Bellville

- Green Point

- George

- Sedgefield


Vumatel:

- CPT


Vumatel Reach:

- CPT


Openserve:

- OBC

- Wynberg


Fibre Geeks FTTx


Zoom FTTH


Cybersmart FTTH


Frogfoot:

- Southern Suburbs


CCC / Thinkspeed

Impact:
Customers can expect intermittent connectivity during the duration of the maintenance period.

Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

Regards,
RSAWEB Support Team

Dear RSAWEB Customer,

RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 14/08/2026 22:00 SAST
Planned End date/Time: 15/08/2026 01:00 SAST
Maintenance Window: 3 hour(s)
Expected Impact: Low
Affected services: All VOIP Services, Fixed LTE

Impact:
Customers can expect up to 30 minutes of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window

Our support teams are available on 087 470 0000 or by logging a ticket at rsaweb.co.za

Regards,
RSAWEB Support

Dear RSAWEB Customer,

RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 15/08/2026 22:00 SAST
Planned End date/Time: 16/08/2026 04:00 SAST
Maintenance Window: 6 hour(s)
Expected Impact: High
Affected services: All VOIP Services, Fixed LTE

Impact:
Customers can expect up to 2 hours of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window

Our support teams are available on 087 470 0000 or by logging a ticket at rsaweb.co.za

Regards,
RSAWEB Support