RSAWEB Consumer Notices - RSAWEB Network Notice | Service Degraded/Service At Risk : Eden District - Plett, Knysna, Sedgefield, George, Somerset, Kleinbrak, Strand | 06 July 2026 – Incident details

All systems operational

RSAWEB Network Notice | Service Degraded/Service At Risk : Eden District - Plett, Knysna, Sedgefield, George, Somerset, Kleinbrak, Strand | 06 July 2026

Resolved
Major outage
Started 10 days agoLasted 1 day

Affected

Fibre To The Home

Degraded performance from 2:09 PM to 2:49 PM, Operational from 2:49 PM to 4:56 PM, Degraded performance from 4:56 PM to 6:36 AM

Octotel

Degraded performance from 2:09 PM to 2:49 PM, Operational from 2:49 PM to 4:56 PM, Degraded performance from 4:56 PM to 6:36 AM

Updates
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer

    Octotel engineers have observed all services in the Eden District and surrounding areas to be fully restored

    Kindly do reboot your fibrebox and route

  • Update
    UTC
    Update

    Dear RSAWEB Customer

    Octotel technicians have identified additional faults further on the network and are currently investigating.

    There is currently no ETR available.

    Further updates to follow

  • Update
    UTC
    Update

    Dear RSAWEB Customer

    Octotel engineers continue to work on restoring services for customers in the Eden District and surrounding areas. They are actively repairing the fibre breaks affecting connectivity.

    We appreciate your patience

    Further updates to follow .

  • Update
    UTC
    Update

    Dear RSAWEB Customer

    Octotel engineers continue to carry out repairs to restore connectivity for affected services in the Eden District and surrounding areas.

    We appreciate your patience while the work is ongoing and will provide further updates as they become available.

  • Identified
    UTC
    Identified

    Dear Rsaweb Customer

    Octotel engineers are continuing to investigate the service disruption affecting customers in the Eden District and surrounding areas

    We apologise for the inconvenience and appreciate your patience.

    Further updates will be provided as soon as they become available.

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting Octotel services in Eden District. Areas that may be affected are Plett, Knysna, Sedgefield, George, Somerset, Kleinbrak and Strand.

    Octotel Engineers are currently investigating.

    Kindly await further updates.