RSAWEB Consumer Notices - Status Page

RSAWEB website - https://www.rsaweb.co.za experiencing degraded performance

Service Degradation : Shared Hosting Services | 07 September 2026
  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    Degraded Hosting Services

    We are observing all shared hosting services have restored and are fully operational.

    Customers who require any further assistance may contact our Shared Hosting Support team on 087 470 0700 to be attended to on a case-by-case basis.

    Our engineers continue with restoring full functionality to mobile platform management.

    Further updates to follow

    Regards,

    RSAWEB Support Team

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    Degraded Hosting Services

    We are observing all shared hosting services have restored and are fully operational.

    Customers who require any further assistance may contact our Shared Hosting Support team on 087 470 0700 to be attended to on a case-by-case basis.

    Our engineers continue with restoring full functionality to mobile platform management.

    Further updates to follow

    Regards,

    RSAWEB Support Team

  • Monitoring
    UTC
    Monitoring

    Dear RSAWEB Customer,

    We are observing all shared hosting services have restored and are fully operational.

    Customers who require any further assistance may contact our Shared Hosting Support team on 087 470 0700 to be attended to on a case-by-case basis.

    Further updates to follow.

    Regards,

    RSAWEB Support Team

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates to be provided on at 19:00

     

    Regards,

    RSAWEB Support

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates will be provided on 13 September, 08:00

     

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates will be provided on 12 September, 19:00

     

    Regards,

    RSAWEB Support

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates will be provided on 12 September, 08:00

     

    Regards,

    RSAWEB Support

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates will be provided at 17:00

     

    Regards,

    RSAWEB Support

  • Update
    UTC
    Update

    The status of the incident remains unchanged.

    RSAWEB shared hosting services, including the website and cPanel, are experiencing degraded performance. Engineers are actively supporting affected customers on a case-by-case basis for reported domain and email issues.

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domain or email.

     

    Further updates to be provided at 20:00.

     

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domain or email.

     

    Further updates to be provided at 13:00.

     

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domain or email.

     

    Further updates to be provided at 08:00.

     

    Regards,

    RSAWEB NOC

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer,

    Degraded Hosting Services: Engineers continue to support customers on a case-by-case basis for reported domain or email issues.

    Our team will continue to post updates

    Next update will be available at 20:00

    Regards,

    RSAWEB Support Team

RESCHEDULED: Scheduled Maintenance : VOIP Systems, Fixed LTE | 20 October 2026
3 hoursScheduled for October 20, 2026 at 8:00 PM – 11:00 PMUTC
  • Update
    August 14, 2026 at 4:53 AMUTC
    Update
    August 14, 2026 at 4:53 AMUTC

    Dear RSAWEB Customer,

    Scheduled maintenance has been rescheduled.

    RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 20/10/2026 22:00 SAST
    Planned End date/Time: 20/10/2026 01:00 SAST
    Maintenance Window: 3 hour(s)
    Expected Impact: Low
    Affected services: All VOIP Services, Fixed LTE

    Impact:
    Customers can expect up to 30 minutes of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window

    Our support teams are available on 087 470 0000 or by logging a ticket at rsaweb.co.za

    Regards,
    RSAWEB Support

  • Planned
    July 01, 2026 at 7:34 AMUTC
    Planned
    July 01, 2026 at 7:34 AMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 14/08/2026 22:00 SAST
    Planned End date/Time: 15/08/2026 01:00 SAST
    Maintenance Window: 3 hour(s)
    Expected Impact: Low
    Affected services: All VOIP Services, Fixed LTE

    Impact:
    Customers can expect up to 30 minutes of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window

    Our support teams are available on 087 470 0000 or by logging a ticket at rsaweb.co.za

    Regards,
    RSAWEB Support

RESCHEDULED: Scheduled Maintenance : VOIP Systems, Fixed LTE | 21 October 2026
6 hoursScheduled for October 21, 2026 at 8:00 PM – October 22, 2026 at 2:00 AMUTC
  • Update
    August 14, 2026 at 4:55 AMUTC
    Update
    August 14, 2026 at 4:55 AMUTC

    Dear RSAWEB Customer,

    Scheduled maintenance has been rescheduled.

    RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 20/10/2026 22:00 SAST
    Planned End date/Time: 20/10/2026 01:00 SAST
    Maintenance Window: 3 hour(s)
    Expected Impact: Low
    Affected services: All VOIP Services, Fixed LTE

    Impact:
    Customers can expect up to 30 minutes of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window

    Our support teams are available on 087 470 0000 or by logging a ticket at rsaweb.co.za

    Regards,
    RSAWEB Support

  • Planned
    July 01, 2026 at 7:37 AMUTC
    Planned
    July 01, 2026 at 7:37 AMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 15/08/2026 22:00 SAST
    Planned End date/Time: 16/08/2026 04:00 SAST
    Maintenance Window: 6 hour(s)
    Expected Impact: High
    Affected services: All VOIP Services, Fixed LTE

    Impact:
    Customers can expect up to 2 hours of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window

    Our support teams are available on 087 470 0000 or by logging a ticket at rsaweb.co.za

    Regards,
    RSAWEB Support

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