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Dear RSAWEB Customer,

RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 15/08/2026 22:00 SAST
Planned End date/Time: 16/08/2026 04:00 SAST
Maintenance Window: 6 hour(s)
Expected Impact: High
Affected services: All VOIP Services, Fixed LTE

Impact:
Customers can expect up to 2 hours of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window

Our support teams are available on 087 470 0000 or by logging a ticket at rsaweb.co.za

Regards,
RSAWEB Support

35:T46a,

Dear RSAWEB Customer,

RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.

Please see change information below:

Our support teams are available on 087 470 0000 or by logging a ticket at rsaweb.co.za

Regards,
RSAWEB Support

36:T4b6,

Dear RSAWEB Customer,

Scheduled maintenance has been rescheduled.

RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 20/10/2026 22:00 SAST
Planned End date/Time: 20/10/2026 01:00 SAST
Maintenance Window: 3 hour(s)
Expected Impact: Low
Affected services: All VOIP Services, Fixed LTE

Impact:
Customers can expect up to 30 minutes of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window

Our support teams are available on 087 470 0000 or by logging a ticket at rsaweb.co.za

Regards,
RSAWEB Support

37:T4b6,

Dear RSAWEB Customer,

Scheduled maintenance has been rescheduled.

RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.

Please see change information below:

Our support teams are available on 087 470 0000 or by logging a ticket at rsaweb.co.za

Regards,
RSAWEB Support

38:T4b6,

Dear RSAWEB Customer,

Scheduled maintenance has been rescheduled.

RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.

Please see change information below:

Our support teams are available on 087 470 0000 or by logging a ticket at rsaweb.co.za

Regards,
RSAWEB Support

39:T4b6,

Dear RSAWEB Customer,

Scheduled maintenance has been rescheduled.

RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.

Please see change information below:

Our support teams are available on 087 470 0000 or by logging a ticket at rsaweb.co.za

Regards,
RSAWEB Support

3a:T46d,

Dear RSAWEB Customer,

RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 14/08/2026 22:00 SAST
Planned End date/Time: 15/08/2026 01:00 SAST
Maintenance Window: 3 hour(s)
Expected Impact: Low
Affected services: All VOIP Services, Fixed LTE

Our support teams are available on 087 470 0000 or by logging a ticket at rsaweb.co.za

Regards,
RSAWEB Support

3b:T46d,

Dear RSAWEB Customer,

RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.

Please see change information below:

Our support teams are available on 087 470 0000 or by logging a ticket at rsaweb.co.za

Regards,
RSAWEB Support

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Engineers are on standby should any issues arise from this maintenance window\n\nOur support teams are available on 087 470 0000 or by logging a ticket at [rsaweb.co.za](http://rsaweb.co.za)\n\nRegards, \nRSAWEB Support","default":"Dear RSAWEB Customer,\n\nRSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.\n\nPlease see change information below:\n\n**_Maintenance Notice Summary:_** \n**Planned Start Date/Time**: 15/08/2026 22:00 SAST \n**Planned End date/Time**: 16/08/2026 04:00 SAST \n**Maintenance Window**: 6 hour(s) \n**Expected Impact**: High \n**Affected services**: All VOIP Services, Fixed LTE \n\n**Impact:** \nCustomers can expect up to 2 hours of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window\n\nOur support teams are available on 087 470 0000 or by logging a ticket at [rsaweb.co.za](http://rsaweb.co.za)\n\nRegards, \nRSAWEB Support"},"status":"NOTSTARTEDYET","notify":true,"started":"2026-07-01T07:37:34.375Z","ended":null,"duration":63198,"createdAt":"2026-07-01T07:37:34.377Z","updatedAt":"2026-08-14T04:56:00.673Z","maintenanceId":"cmr1rjel800a60jo0fmt1sxcg","messageHtml":{"en":"$34","default":"$35"},"importedFrom":null,"thirdPartyMaintenanceUpdateId":null},{"id":"cmssh548e04i20zqtxdnjeg2t","message":{"en":"Dear RSAWEB Customer,\n\n**Scheduled maintenance has been rescheduled.** \n\nRSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.\n\nPlease see change information below:\n\n**_Maintenance Notice Summary:_** \n**Planned Start Date/Time**: 20/10/2026 22:00 SAST \n**Planned End date/Time**: 20/10/2026 01:00 SAST \n**Maintenance Window**: 3 hour(s) \n**Expected Impact**: Low \n**Affected services**: All VOIP Services, Fixed LTE\n\n**Impact:** \nCustomers can expect up to 30 minutes of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window\n\nOur support teams are available on 087 470 0000 or by logging a ticket at [rsaweb.co.za](http://rsaweb.co.za)\n\nRegards, \nRSAWEB Support","default":"Dear RSAWEB Customer,\n\n**Scheduled maintenance has been rescheduled.** \n\nRSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.\n\nPlease see change information below:\n\n**_Maintenance Notice Summary:_** \n**Planned Start Date/Time**: 20/10/2026 22:00 SAST \n**Planned End date/Time**: 20/10/2026 01:00 SAST \n**Maintenance Window**: 3 hour(s) \n**Expected Impact**: Low \n**Affected services**: All VOIP Services, Fixed LTE\n\n**Impact:** \nCustomers can expect up to 30 minutes of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window\n\nOur support teams are available on 087 470 0000 or by logging a ticket at [rsaweb.co.za](http://rsaweb.co.za)\n\nRegards, \nRSAWEB Support"},"status":"NOTSTARTEDYET","notify":true,"started":"2026-08-14T04:55:59.928Z","ended":null,"duration":98824,"createdAt":"2026-08-14T04:56:00.686Z","updatedAt":"2026-10-21T20:00:01.449Z","maintenanceId":"cmr1rjel800a60jo0fmt1sxcg","messageHtml":{"en":"$36","default":"$37"},"importedFrom":null,"thirdPartyMaintenanceUpdateId":null},{"id":"cmvijdn6300i807mjwzdolxrl","message":{"en":"Maintenance is now in progress","default":"Maintenance is now in progress"},"status":"INPROGRESS","notify":false,"started":"2026-10-21T20:00:01.000Z","ended":null,"duration":360,"createdAt":"2026-10-21T20:00:02.955Z","updatedAt":"2026-10-22T02:00:01.692Z","maintenanceId":"cmr1rjel800a60jo0fmt1sxcg","messageHtml":{"en":"Maintenance is now in progress","default":"Maintenance is now in progress"},"importedFrom":null,"thirdPartyMaintenanceUpdateId":null},{"id":"cmviw8lra00xc07mjosl4v8rq","message":{"en":"Maintenance has completed successfully","default":"Maintenance has completed successfully"},"status":"COMPLETED","notify":false,"started":"2026-10-22T02:00:00.000Z","ended":null,"duration":null,"createdAt":"2026-10-22T02:00:02.854Z","updatedAt":"2026-10-22T02:00:02.854Z","maintenanceId":"cmr1rjel800a60jo0fmt1sxcg","messageHtml":{"en":"Maintenance has completed successfully","default":"Maintenance has completed successfully"},"importedFrom":null,"thirdPartyMaintenanceUpdateId":null}],"recurrence":null,"components":[{"id":"cmb69a8s8000dn125vzlo72av","name":{"default":"Customer VoIP services"},"order":2,"status":"OPERATIONAL","group":{"id":"cmb6944fe000120ejwo1jgmdw","name":{"default":"VoIP/Voice services"},"order":2}}]},{"id":"cmvhpe1x304fi0xomk5ertsks","name":{"en":"RSAWEB Network Notice - Service Disruption | Octotel - Capegate | 21 October 2026","default":"RSAWEB Network Notice - Service Disruption | Octotel - Capegate | 21 October 2026"},"started":"2026-10-21T06:00:33.791Z","resolved":"2026-10-22T04:57:22.379Z","status":"RESOLVED","impact":"PARTIALOUTAGE","updates":[{"id":"cmvhr2ysm05i414omd3gr4xmf","message":{"en":"Dear RSAWEB Customer \n \nWe are observing an issue affecting certain Octotel customers in the Cape Gate area.\n\n \n**Area Affected:** Eikendal\n\n \nRoads Affected: \n \n3rd Avenue\n\n4th Avenue\n\n5th Avenue\n\n6th Avenue\n\n7th Avenue\n\n8th Avenue\n\n9th Avenue\n\n10th Avenue\n\nDa Gama Street\n\nDrostdy Street\n\nPetersen Street\n\nRecreation Road\n\nSending Street\n\nVan der Ross Road\n\nVerster Street\n\nEngineers are investigating. \n \nFurther updates to follow ","default":"Dear RSAWEB Customer \n \nWe are observing an issue affecting certain Octotel customers in the Cape Gate area.\n\n \n**Area Affected:** Eikendal\n\n \nRoads Affected: \n \n3rd Avenue\n\n4th Avenue\n\n5th Avenue\n\n6th Avenue\n\n7th Avenue\n\n8th Avenue\n\n9th Avenue\n\n10th Avenue\n\nDa Gama Street\n\nDrostdy Street\n\nPetersen Street\n\nRecreation Road\n\nSending Street\n\nVan der Ross Road\n\nVerster Street\n\nEngineers are investigating. \n \nFurther updates to follow "},"status":"INVESTIGATING","notify":false,"started":"2026-10-21T06:47:55.361Z","ended":null,"duration":11142,"createdAt":"2026-10-21T06:47:55.558Z","updatedAt":"2026-10-21T09:53:38.341Z","incidentId":"cmvhpe1x304fi0xomk5ertsks","messageHtml":{"en":"

Dear RSAWEB Customer

We are observing an issue affecting certain Octotel customers in the Cape Gate area.

Area Affected: Eikendal

Roads Affected:

3rd Avenue

4th Avenue

5th Avenue

6th Avenue

7th Avenue

8th Avenue

9th Avenue

10th Avenue

Da Gama Street

Drostdy Street

Petersen Street

Recreation Road

Sending Street

Van der Ross Road

Verster Street

Engineers are investigating.

Further updates to follow

","default":"

Dear RSAWEB Customer

We are observing an issue affecting certain Octotel customers in the Cape Gate area.

Area Affected: Eikendal

Roads Affected:

3rd Avenue

4th Avenue

5th Avenue

6th Avenue

7th Avenue

8th Avenue

9th Avenue

10th Avenue

Da Gama Street

Drostdy Street

Petersen Street

Recreation Road

Sending Street

Van der Ross Road

Verster Street

Engineers are investigating.

Further updates to follow

"},"thirdPartyIncidentUpdateId":null,"importedFrom":null},{"id":"cmvj2knup0agn1fnztfu4n3dk","message":{"en":"Dear RSAWEB Customer \n \nOctotel engineers have completed all repairs and have to those customers affected in the Cape gate area \n \nKindly restart your fibre box and route to restore connectivity \n \nWe thank you for your patience during the time ","default":"Dear RSAWEB Customer \n \nOctotel engineers have completed all repairs and have to those customers affected in the Cape gate area \n \nKindly restart your fibre box and route to restore connectivity \n \nWe thank you for your patience during the time "},"status":"RESOLVED","notify":false,"started":"2026-10-22T04:57:22.379Z","ended":null,"duration":null,"createdAt":"2026-10-22T04:57:23.137Z","updatedAt":"2026-10-22T04:57:23.137Z","incidentId":"cmvhpe1x304fi0xomk5ertsks","messageHtml":{"en":"

Dear RSAWEB Customer

Octotel engineers have completed all repairs and have to those customers affected in the Cape gate area

Kindly restart your fibre box and route to restore connectivity

We thank you for your patience during the time

","default":"

"},"thirdPartyIncidentUpdateId":null,"importedFrom":null},{"id":"cmvhxpsna01ps13moow7n0svt","message":{"en":"Dear RSAWEB Customer\n\nOctotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.\n\nETR for complete restoration: ± 4 Hours.\n\nFurther updates to follow as Octotel makes progress. \n\nRegards,","default":"Dear RSAWEB Customer\n\nOctotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.\n\nETR for complete restoration: ± 4 Hours.\n\nFurther updates to follow as Octotel makes progress. \n\nRegards,"},"status":"IDENTIFIED","notify":false,"started":"2026-10-21T09:53:36.624Z","ended":null,"duration":68626,"createdAt":"2026-10-21T09:53:38.374Z","updatedAt":"2026-10-22T04:57:23.119Z","incidentId":"cmvhpe1x304fi0xomk5ertsks","messageHtml":{"en":"

Dear RSAWEB Customer

Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

ETR for complete restoration: ± 4 Hours.

Further updates to follow as Octotel makes progress.

Regards,

","default":"

Dear RSAWEB Customer

Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

ETR for complete restoration: ± 4 Hours.

Further updates to follow as Octotel makes progress.

Regards,

"},"thirdPartyIncidentUpdateId":null,"importedFrom":null},{"id":"cmvhpe1xh04fj0xomjuphgi9u","message":{"en":"Dear RSAWEB Customer \n \nWe are observing an issue affecting certain Octotel customers in the Cape Gate area.\n\n \n**Area Affected:** Eikendal\n\n \nOctotel engineers are investigating the issue.\n\n \nFurther updates will follow. ","default":"Dear RSAWEB Customer \n \nWe are observing an issue affecting certain Octotel customers in the Cape Gate area.\n\n \n**Area Affected:** Eikendal\n\n \nOctotel engineers are investigating the issue.\n\n \nFurther updates will follow. "},"status":"INVESTIGATING","notify":false,"started":"2026-10-21T06:00:33.791Z","ended":null,"duration":2842,"createdAt":"2026-10-21T06:00:33.605Z","updatedAt":"2026-10-21T06:47:55.539Z","incidentId":"cmvhpe1x304fi0xomk5ertsks","messageHtml":{"en":"

Dear RSAWEB Customer

We are observing an issue affecting certain Octotel customers in the Cape Gate area.

Area Affected: Eikendal

Octotel engineers are investigating the issue.

Further updates will follow.

","default":"

Dear RSAWEB Customer

We are observing an issue affecting certain Octotel customers in the Cape Gate area.

Area Affected: Eikendal

Octotel engineers are investigating the issue.

Further updates will follow.

Dear RSAWEB Customer.

Octotel technicians are observing an issue affecting certain customers connecting to the Strand node.

Engineers are currently investigating this.

Further updates to follow.

","default":"

Dear RSAWEB Customer.

Octotel technicians are observing an issue affecting certain customers connecting to the Strand node.

Engineers are currently investigating this.

Further updates to follow.

"},"thirdPartyIncidentUpdateId":null,"importedFrom":null},{"id":"cmvdh076p053t1mpcvop9vdbw","message":{"en":"Dear RSAWEB Customer \n\nOctotel engineers are currently on-site, assessing the damage across our Strand fibre infrastructure. Once all the damage is pinpointed, an ETA on full restoration process will be provided.\n\nKindly await further updates.","default":"Dear RSAWEB Customer \n\nOctotel engineers are currently on-site, assessing the damage across our Strand fibre infrastructure. Once all the damage is pinpointed, an ETA on full restoration process will be provided.\n\nKindly await further updates."},"status":"MONITORING","notify":false,"started":"2026-10-18T06:54:46.693Z","ended":null,"duration":14771,"createdAt":"2026-10-18T06:54:45.601Z","updatedAt":"2026-10-18T11:00:57.870Z","incidentId":"cmvdg2rzw04uh1mpctw69up05","messageHtml":{"en":"

Dear RSAWEB Customer

Octotel engineers are currently on-site, assessing the damage across our Strand fibre infrastructure. Once all the damage is pinpointed, an ETA on full restoration process will be provided.

Kindly await further updates.

","default":"

Dear RSAWEB Customer

Octotel engineers are currently on-site, assessing the damage across our Strand fibre infrastructure. Once all the damage is pinpointed, an ETA on full restoration process will be provided.

Kindly await further updates.

"},"thirdPartyIncidentUpdateId":null,"importedFrom":null},{"id":"cmvdw2voe0bhi13pc95wl94bs","message":{"en":"Dear RSAWEB Customer.\n\nOctotel engineers have completed the fibre repairs works. Kindly reboot your fibre devices and retest the connection.\n\nOctotel sincerely apologizes for any inconvenience caused and appreciates your patience during the repair process.\n\nKind Regards,","default":"Dear RSAWEB Customer.\n\nOctotel engineers have completed the fibre repairs works. Kindly reboot your fibre devices and retest the connection.\n\nOctotel sincerely apologizes for any inconvenience caused and appreciates your patience during the repair process.\n\nKind Regards,"},"status":"RESOLVED","notify":false,"started":"2026-10-18T13:56:42.855Z","ended":null,"duration":null,"createdAt":"2026-10-18T13:56:44.894Z","updatedAt":"2026-10-18T17:38:28.961Z","incidentId":"cmvdg2rzw04uh1mpctw69up05","messageHtml":{"en":"

Dear RSAWEB Customer.

Octotel engineers have completed the fibre repairs works. Kindly reboot your fibre devices and retest the connection.

Octotel sincerely apologizes for any inconvenience caused and appreciates your patience during the repair process.

Kind Regards,

","default":"

Dear RSAWEB Customer.

Octotel engineers have completed the fibre repairs works. Kindly reboot your fibre devices and retest the connection.

Octotel sincerely apologizes for any inconvenience caused and appreciates your patience during the repair process.

Kind Regards,

"},"thirdPartyIncidentUpdateId":null,"importedFrom":null},{"id":"cmvdpstk40alj1nnbn0h5z83n","message":{"en":"Dear RSAWEB Customer.\n\nOctotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers connecting to the Strand node.\n\nETR for complete restoration to be confirmed.\n\nFurther updates to follow.\n \n ","default":"Dear RSAWEB Customer.\n\nOctotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers connecting to the Strand node.\n\nETR for complete restoration to be confirmed.\n\nFurther updates to follow.\n \n "},"status":"INVESTIGATING","notify":false,"started":"2026-10-18T11:00:56.741Z","ended":null,"duration":10547,"createdAt":"2026-10-18T11:00:57.892Z","updatedAt":"2026-10-18T17:38:28.922Z","incidentId":"cmvdg2rzw04uh1mpctw69up05","messageHtml":{"en":"

Dear RSAWEB Customer.

Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers connecting to the Strand node.

ETR for complete restoration to be confirmed.

Further updates to follow.

","default":"

Dear RSAWEB Customer.

Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers connecting to the Strand node.

ETR for complete restoration to be confirmed.

Further updates to follow.

"},"thirdPartyIncidentUpdateId":null,"importedFrom":null}],"components":[{"id":"cmadnh8xk002gt7q50tys9rcd","name":{"default":"Octotel"},"order":5,"status":"OPERATIONAL","group":{"id":"cmadv1f9l000m5c4nwlp9igwz","name":{"default":"Fibre To The Home"},"order":1}}]}],"isLastPage":true},{"dayStr":"Sat Oct 17 2026","dayKey":1792195200000,"notices":[],"isLastPage":true},{"dayStr":"Fri Oct 16 2026","dayKey":1792108800000,"notices":[],"isLastPage":true}],"language":{"languageCode":"en","languageName":"English","langageNameShort":"ENG","dateLocale":"enUS","emoji":"🇬🇧","or":"or","from":"from","to":"to","for":"for","at":"at","status":"Status","statusPage":"Status Page","isDown":"Experiencing issues","isDisrupted":"Experiencing disruptions","isNotice":"Maintenance in progress","isOk":"All systems operational","operational":"Operational","up":"Up","down":"Down","underMaintenance":"Under maintenance","degradedPerformance":"Degraded performance","partialOutage":"Partial outage","minorOutage":"Minor 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RSAWEB Consumer Notices - Status Page

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