RSAWEB Consumer Notices - Notice history

All systems operational

Operational

FibreGeeks - Operational

FrogAir - Operational

Frogfoot - Operational

MetroFibre - Operational

Octotel - Operational

Openserve - Operational

Openserve Web Connect - Operational

Thinkspeed - Operational

VumaReach - Operational

Vumatel - Operational

Evotel - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

Previous page

Next page

Feb 2026
Mar 2026
Apr 2026

Notice history

Apr 2026

Routine Voice Platform Maintenance | 16 April 2026
  • Completed
    April 16, 2026 at 5:00 PM
    Completed
    April 16, 2026 at 5:00 PM
    Maintenance has completed successfully
  • In progress
    April 16, 2026 at 3:00 PM
    In progress
    April 16, 2026 at 3:00 PM
    Maintenance is now in progress
  • Planned
    April 16, 2026 at 3:00 PM
    Planned
    April 16, 2026 at 3:00 PM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting routine maintenance on our voice platform to improve the resilience of our voice services.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 16/04/2026 17:00 SAST
    Planned End date/Time: 16/04/2026 19:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: None/Low
    Affected services: 3CX PBX Routing & VOIP Services

    Impact:
    Customers can expect no impact to services. Engineers are on standby should any issues arise from this maintenance.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

RSAWEB Network Notice | Service Disruption George, Kleinbrak, Knysna, Sedgefield | 9 April 2026
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for George, Sedgefield, Knysna and Kleinbrak have restored and are testing stable.

    Octotel anticipates no further service disruptions.

    Regards,

  • Monitoring
    Monitoring

    Dear RSAWEB Customer


    Services in George, Kleinbrak, Knysna and surrounding area have been restored


    Services remain at risk as Octotel engineers continue to investigate

    Kindly do await further updates

    Regards,

    RSAWEB Support Team

  • Investigating
    Investigating

    Dear RSAWEB Customer

    We are observing an issue affecting services for Octotel customers in George, Kleinbrak, Knysna and surrounding areas

    Octotel engineers are currently investigating.

    Kindly await further updates.

RSAWEB Network Notice | Service Disruption Octotel Plett | 02 April 2026
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing Octotel services in Plett has restored.
    Engineers are monitoring for stability and anticipate no further service disruptions.


    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services for Octotel customers in Plett.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

RSAWEB Network Notice | Service Disruption Octotel Gugulethu | 02 April 2026
  • Resolved
    Resolved

    Dear RSAWEB Customer

    Octotel Engineers have completed all fibre repairs and services should be restoring.

    Please do restart your ONT and route and retest the connection

    We once again thank you for your patience during this time and we apologize for any inconveniences caused

  • Update
    Update

    Dear RSAWEB Customer

    Octotel engineers continue to restore connectivity to those affected customers.


    ETR for complete restoration: ± 2 Hours

    Further updates to follow

  • Identified
    Identified

    Dear RSAWEB Customer

    Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.


    ETR for complete restoration: ± 3 Hours

    Further updates to follow

    We thank you for your patience during this period

  • Investigating
    Investigating

    Dear RSAWEB Customer

    We are observing an issue affecting certain Octotel customers in the Eureka, Elsies River, Uitsig and Parow area

    Affected roads are listed below:

    Saddle St,

    Bolster Close

    Thebus Way

    Thebes Road

    40th Street

    Bolt Street

    Eureka St

    Jacaranda Ave

    Salvia Cl

    Saffraan Cl

    Shasta Cl,

    Serruria Close

    47th St

    42nd Ave

    Fabriek Street

    Hardy Close

    Achilles Way

    Adonis Close

    Athena Ave

    Delphi Road

    Midas Court

    Hermes

    Anvil Cl,

    Arnold Street

    Canterbury Street

    Fairview Street

    Zeus Close

    Gimlet Close

    Plato Road

    DIBBER PLACE

    Octotel technicians are currently investigating.

    Kindly await further updates.

Mar 2026

Service Disruption : RSAWEB Telephony Systems | 26 March 2026
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for RSAWEB's Contact Centre have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,

    RSAWEB Support

    www.rsaweb.co.za | 087 470 0000

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for RSAWEB's Contact Centre have restored at the moment.

    Engineers are monitoring for stability.

    Kindly await further updates.

    Regards,

    RSAWEB Support

    www.rsaweb.co.za | 087 470 0000

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting the RSAWEB Telephony System.

    Engineers are currently investigating.

    Please note we are still available via Live Chat and via Whatsapp

    Kindly await further updates.

    Regards,

    RSAWEB Support

    www.rsaweb.co.za | 087 470 0000

Scheduled Vendor Maintenance : Thinkspeed/CCC | 24 March 2026
  • Completed
    March 24, 2026 at 12:00 AM
    Completed
    March 24, 2026 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    March 23, 2026 at 10:00 PM
    In progress
    March 23, 2026 at 10:00 PM
    Maintenance is now in progress
  • Planned
    March 23, 2026 at 10:00 PM
    Planned
    March 23, 2026 at 10:00 PM

    Dear RSAWEB Customer,

    Vendor engineers will be conducting scheduled vendor maintenance on the Thinkspeed/CCC NNI to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 24/03/2026 00:01 SAST
    Planned End date/Time: 24/03/2026 02:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: High
    Affected Services: CCC & Thinkspeed FTTx

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

Service Disruption | Outage KZN Region | DBN Teraco | 14 March 2026
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for KZN and Eastern Cape have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB Support

    www.rsaweb.co.za | 087 470 0000

  • Update
    Update

    Dear RSAWEB Customer,

    We are observing that multiple services for Durban have been restored. The team is investigating individual links that have not been restored

    Further updates to follow at 8:30

  • Update
    Update

    Dear RSAWEB Customer,

     

    The RSAWEB Technical team is currently restoring services. Multiple customers have had their connectivity restored.

     

    The remaining customers offline are being attended to urgently.

     

    Kindly await further updates.

  • Identified
    Identified

    Dear RSAWEB Customer,

     

    The RSAWEB Technical team has identified the fault and is currently restoring services. Certain customers have had their connectivity restored.

     

    The remaining customers offline are being attended to urgently.

     

    Kindly await further updates.

  • Update
    Update

    Technicians have arrived on site and are actively working to identify the cause of the issue.

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We noticed an outage at the Teraco Durban Data Center. RSAWEB Engineers are currently investigating.

    Please await further updates.

Octotel FTTH | Gugulethu | Service Disruption
  • Resolved
    Resolved

    This incident has been resolved and affeccted Octotel services have been restored.

  • Identified
    Identified

    NetNotice Update:

    Dear RSAWEB Customer,

    Octotel engineers are currently on-site in the Gugulethu area and are continuing with fibre resplicing work to restore services.

    Connectivity has already been restored for some affected customers, and restoration efforts remain in progress for the remaining connections.

    Further updates will be provided as progress continues.
    RSAWEB Support Team

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting Octotel services in Gugulethu area.

    Octotel Engineers are currently investigating.

    Kindly await further updates.

    RSAWEB Support Team

Octotel FTTH | Ruyterwacht| Service Disruption
  • Resolved
    Resolved

    This incident has been resolved and affeccted Octotel services have been restored.

  • Identified
    Identified

    NetNotice Updated:

    Dear RSAWEB Customer,

    We are currently observing an issue affecting Octotel services in the Ruyterwacht area.

    Octotel engineers are on-site and continuing with fibre resplicing to restore connectivity to affected customers. Some customer connections have already been restored, and restoration efforts remain in progress.

    Kindly await further updates.

    RSAWEB Support Team

Feb 2026

Octotel FTTH | Grabouw | Service Disruption
  • Resolved
    Resolved

    Dear RSAWEB Customer

    Services in Grabouw have been restored and are testing stable.

    No further issues are expected at this time.

    Regards,

    RSAWEB Support Team

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting Octotel services in Grabouw

    Octotel Engineers are currently investigating.

    Kindly await further updates

    Regards

    RSAWEB Support Team

Scheduled Maintenance | Octotel CPT FTTx | 26 February 2026
  • Completed
    February 26, 2026 at 3:00 AM
    Completed
    February 26, 2026 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    February 26, 2026 at 1:00 AM
    In progress
    February 26, 2026 at 1:00 AM
    Maintenance is now in progress
  • Planned
    February 26, 2026 at 1:00 AM
    Planned
    February 26, 2026 at 1:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance on Octotel FTTx services in CPT to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 26/02/2026 03:00 SAST
    Planned End date/Time: 26/02/2026 05:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: High
    Affected Services:

    • Octotel Kleinbrak

    • Octotel George

    • Octotel Wellington

    • Octotel Sea Point

    • Octotel Cape Gate

    • Octotel Strand

    • Octotel Athlone

    • Octotel Kensington

    • Octotel Bredasdorp

    • Octotel Moorreesburg

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

RSAWEB Network Notice - Service Disruption | Openserve- Knysna | 25 February 2026
  • Resolved
    Resolved

    Openserve Engineers are monitoring connectivity for affected customers on the Garden Route as restored.

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting Openserve services in the Knysna and surrounding areas.

    Openserve engineers are currently investigating

Scheduled Firmware Maintenance : FTTx, CPT & JHB | 24 February 2026
  • Completed
    February 24, 2026 at 3:00 AM
    Completed
    February 24, 2026 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    February 24, 2026 at 1:00 AM
    In progress
    February 24, 2026 at 1:00 AM
    Maintenance is now in progress
  • Planned
    February 24, 2026 at 1:00 AM
    Planned
    February 24, 2026 at 1:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled firmware maintenance on in CPT and JHB to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 24/02/2026 03:00 SAST
    Planned End date/Time: 24/02/2026 05:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: High
    Affected Services:

    JHB FTTx

    • Evotel

    • Frogfoot

    • Link Africa

    • Vumatel

    • NetX

    • OpenFibre

    • MFN

    CPT FTTx

    • Octotel

      • Gugulethu

      • Green point

      • Blouberg

      • Mutual Heights

      • Rondebosch

      • Lakeside

      • Melkbos

      • Bree Street

      • Bellville

      • Athlone

      • Plettenberg Bay

      • Ruyterwacht

      • Knysna

      • Sedgefield

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

Scheduled Maintenance | FTTx | CPT | 19 February 2026
  • Completed
    February 19, 2026 at 3:00 AM
    Completed
    February 19, 2026 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    February 19, 2026 at 1:00 AM
    In progress
    February 19, 2026 at 1:00 AM
    Maintenance is now in progress
  • Planned
    February 19, 2026 at 1:00 AM
    Planned
    February 19, 2026 at 1:00 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be performing pro-active firmware maintenance to improve the resilience of the network at selected nodes across our core network.

    Please see change information below:

    Maintenance Notice Summary:

    Planned Start Date/Time: 19/02/2026 03:00 SAST

    Planned End date/Time: 19/02/2026 05:00 SAST

    Maintenance Window: 2 hour

    Expected Impact: High

    Impact:

    RSAWEB Customers with FTTx services in CPT that terminate on the affected BNG device can expect intermittent to no connectivity for the duration of the maintenance window for services connecting to this device.

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

Feb 2026 to Apr 2026

Next