RSAWEB Consumer Notices - RSAWEB Network Notice | Service Disruption Update: George| 26 May 2025 – Incident details

All systems operational

RSAWEB Network Notice | Service Disruption Update: George| 26 May 2025

Resolved
Partial outage
Started about 1 year agoLasted about 16 hours

Affected

Fibre To The Home

Partial outage from 2:20 PM to 6:38 AM

Octotel

Partial outage from 2:20 PM to 6:38 AM

Updates
  • Resolved
    Resolved

    RSAWEB Network Notice Update


    Octotel engineers have completed the fibre repair work. Customers who are still experiencing connectivity issues are advised to reboot their ONT and router, then retest the connection.

    Thank you for your patience during this time

  • Update
    Update

    RSAWEB Network Update:

    Due to high-risk conditions in the area the engineering team has made the decision to postpone fibre repair work to ensure the safety of all personnel.


    Repairs are now scheduled to resume tomorrow morning at 08:30 AM.

    We appreciate your patience and understanding as safety is of the teams is a priority.

    Further updates to follow.

  • Identified
    Identified

    Dear RSAWEB Customer,

    Octotel Engineers have located the point of the break and have commenced with the fibre repairs to restore connectivity to the affected Octotel customers. ETR for complete restoration +-4 Hours

    Updates to follow as our team makes progress.