RSAWEB Consumer Notices - RSAWEB Network Notice | Octotel Intermittent Connectivity | Sedgefield, Plett, Knysna | 7 June 2025 – Incident details

All systems operational

RSAWEB Network Notice | Octotel Intermittent Connectivity | Sedgefield, Plett, Knysna | 7 June 2025

Resolved
Degraded performance
Started about 1 year agoLasted about 3 hours

Affected

Fibre To The Home

Degraded performance from 6:59 AM to 8:07 AM, Operational from 8:07 AM to 10:21 AM

Octotel

Degraded performance from 6:59 AM to 8:07 AM, Operational from 8:07 AM to 10:21 AM

Updates
  • Resolved
    UTC
    Resolved

    We are observing Octotel services for Plett, Knysna, and Sedgefield have restored and are testing stable.

    We anticipate no further service disruptions.

  • Monitoring
    UTC
    Monitoring

    We are observing Octotel services in Plett, Sedgefield, and Knysna have stabilised.

    Octotel Engineers are monitoring for stability.

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting Octotel services in Plett, Knysna, and Sedgefield.

    Octotel Engineers are currently investigating.

    Kindly await further updates.