RSAWEB Consumer Notices - Network Notice | Service Disruption: Octotel Plett, Knysna, George, Kleinbrak, Sedgefield | 21 July 2025 – Incident details

All systems operational

Network Notice | Service Disruption: Octotel Plett, Knysna, George, Kleinbrak, Sedgefield | 21 July 2025

Resolved
Major outage
Started over 1 year agoLasted 7 hours 33 minutes

Affected

Fibre To The Home

Major outage from 7:12 AM to 9:25 AM, Operational from 9:25 AM to 2:46 PM

Octotel

Major outage from 7:12 AM to 9:25 AM, Operational from 9:25 AM to 2:46 PM

Updates
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer

    Services in the Eden District have been restored and are testing stable.

    We do not expect any further disruptions.

    Thank you for your patience during time.

  • Monitoring
    UTC
    Monitoring

    We are observing that Octotel services for Eden District - Plett, George, Kleinbrak, Knysna, and Sedgefield have been restored.

    Engineers are monitoring for stability.

  • Identified
    UTC
    Identified

    Octotel has identified a fibre break between Mossel Bay & George. The fault’s been located and repairs are underway. Kindly await further updates.

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting Octotel services in Plett, Knysna, George, Kleinbrak and Sedgefield.

    Octotel Engineers are currently investigating.

    Kindly await further updates.