RSAWEB Consumer Notices - Service Disruption | RSAWEB FTTx Connectivity | 10 September 2025 – Incident details

All systems operational

Show current status

Service Disruption | RSAWEB FTTx Connectivity | 10 September 2025

ResolvedMajor outage3 hours 55 minutes

Affected

RSAWEB Customer Portal

  • ResolvedUTC

    Dear RSAWEB Customer,

     

    We're observing all connectivity services have restored and are testing stable.

     

    We anticipate no further service disruptions

    Regards,

    RSAWEB Support

  • UpdateUTC
    Dear RSAWEB Customer, We are observing all connectivity services have restored Engineers are continuing to monitor for stability. If you are still experiencing issues, please reach out to our Support Team via [087 470 0000](tel:27874700000) or logging a ticket via our [Support Portal](https://rsaweb.zohosites.eu/) Regards, RSAWEB Support
  • UpdateUTC

    Dear RSAWEB Customer

    We are observing most services have restored at present.

     

    Openserve FTTx services are slowly restoring and may take some time to reconnect.

     

    Kindly await further updates.

    Regards,

    RSAWEB Support

  • MonitoringUTC

    Dear RSAWEB Customer,

     

    We're observing certain services are restoring currently

     

    Engineers are continuing to monitor until all services have restored and are stable.

     

    Kindly await further updates.

    Regards,

    RSAWEB Support

  • IdentifiedUTC
    Dear RSAWEB Customer, We’re observing an issue affecting FTTx connectivity services. Engineers have identified the issue and are attending to the fault. Kindly await further updates Regards, RSAWEB Support
  • InvestigatingUTC

    Dear RSAWEB Customer,

    We’re observing an issue affecting FTTx and Enterprise connectivity services.

    Engineers are currently investigating.

    Kindly await further updates.

    RSAWEB Support