RSAWEB Consumer Notices - Service Disruption | RSAWEB FTTx Connectivity | 10 September 2025 – Incident details

All systems operational

Service Disruption | RSAWEB FTTx Connectivity | 10 September 2025

Resolved
Major outage
Started 8 months agoLasted about 4 hours

Affected

Fibre To The Home

Major outage from 3:21 PM to 4:12 PM, Partial outage from 4:12 PM to 4:53 PM, Operational from 4:53 PM to 7:16 PM

FibreGeeks

Major outage from 3:21 PM to 4:12 PM, Partial outage from 4:12 PM to 4:53 PM, Operational from 4:53 PM to 7:16 PM

FrogAir

Major outage from 3:21 PM to 4:12 PM, Partial outage from 4:12 PM to 4:53 PM, Operational from 4:53 PM to 7:16 PM

Frogfoot

Major outage from 3:21 PM to 4:12 PM, Partial outage from 4:12 PM to 4:53 PM, Operational from 4:53 PM to 3:53 PM

MetroFibre

Major outage from 3:21 PM to 4:12 PM, Partial outage from 4:12 PM to 4:53 PM, Operational from 4:53 PM to 7:16 PM

Octotel

Major outage from 3:21 PM to 4:12 PM, Partial outage from 4:12 PM to 4:53 PM, Operational from 4:53 PM to 7:16 PM

Updates
  • Resolved
    Resolved

    Dear RSAWEB Customer,

     

    We're observing all connectivity services have restored and are testing stable.

     

    We anticipate no further service disruptions

    Regards,

    RSAWEB Support

  • Update
    Update
    Dear RSAWEB Customer, We are observing all connectivity services have restored Engineers are continuing to monitor for stability. If you are still experiencing issues, please reach out to our Support Team via [087 470 0000](tel:27874700000) or logging a ticket via our [Support Portal](https://rsaweb.zohosites.eu/) Regards, RSAWEB Support
  • Update
    Update

    Dear RSAWEB Customer

    We are observing most services have restored at present.

     

    Openserve FTTx services are slowly restoring and may take some time to reconnect.

     

    Kindly await further updates.

    Regards,

    RSAWEB Support

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

     

    We're observing certain services are restoring currently

     

    Engineers are continuing to monitor until all services have restored and are stable.

     

    Kindly await further updates.

    Regards,

    RSAWEB Support

  • Identified
    Identified
    Dear RSAWEB Customer, We’re observing an issue affecting FTTx connectivity services. Engineers have identified the issue and are attending to the fault. Kindly await further updates Regards, RSAWEB Support
  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We’re observing an issue affecting FTTx and Enterprise connectivity services.

    Engineers are currently investigating.

    Kindly await further updates.

    RSAWEB Support