RSAWEB Network Notice -- Service Disruption | Octotel Atlantis | 30 September 2025 - Incident details - Net Notices

RSAWEB Network Notice -- Service Disruption | Octotel Atlantis | 30 September 2025

Resolved

Partial outage

Started about 1 year agoSeptember 30, 2025Lasted 8 hours 26 minutesSeptember 30, 20255:04 AM1:31 PMUTC

Affected

Fibre To The Home

Octotel

Updates

Resolved
September 30, 2025 at 1:31 PMUTC
Resolved
September 30, 2025 at 1:31 PMUTC
RSAWEB Network Notice Update

Octotel has observed services for the Atlantis area are now fully restored and testing stable

We thank you for your patience during this inconvenient time
Identified
September 30, 2025 at 9:03 AMUTC
Identified
September 30, 2025 at 9:03 AMUTC
RSASWEB Network Notice Update

Octotel technicians have completed investigations at the node and identified an issue with the backup power system. A temporary fix has been implemented, and services in Atlantis have now been restored.

Please note that services remain at risk until the backup power issue has been permanently resolved.

Further updates will be shared as soon as they become available.
Investigating
September 30, 2025 at 5:04 AMUTC
Investigating
September 30, 2025 at 5:04 AMUTC
Dear RSAWEB Customer,
We are observing an issue affecting Octotel services in Atlantis.

Octotel Engineers are currently investigating.

Kindly await further updates.