RSAWEB Consumer Notices - RSAWEB Network Notice | Service Disruption: Octotel Plettenberg | 27 October 2025 – Incident details

RSAWEB Customer Portal experiencing major outage

RSAWEB Network Notice | Service Disruption: Octotel Plettenberg | 27 October 2025

Resolved
Major outage
Started 4 months agoLasted about 16 hours

Affected

Fibre To The Home

Partial outage from 1:30 PM to 2:51 PM, Major outage from 2:51 PM to 5:28 AM

Octotel

Partial outage from 1:30 PM to 2:51 PM, Major outage from 2:51 PM to 5:28 AM

Updates
  • Resolved
    Resolved

    RSAWEB Network Notice Update

    Octotel are observing services being restored in the Plettenberg area.

    Engineers continue to monitor for stability.

    Octotel sincerely apologizes for any inconvenience caused and appreciate your patience during the repair process.

    Kindest Regards

  • Identified
    Identified

    RSAWEB Network Notice Update :

    Octotel technicians have identified a break and are on route to site currently. No ETA/ETR is available as yet.

    Kindly await further updates.

  • Investigating
    Investigating

    Dear RSAWEB Customer,


    We are observing an issue affecting Octotel services in Plettenberg bay.


    Octotel Engineers are currently investigating.


    Kindly await further updates.