RSAWEB Consumer Notices - Intermittent Internet Access - MFN FTTH – Incident details

All systems operational

Intermittent Internet Access - MFN FTTH

Resolved
Under maintenance
Started 16 days agoLasted 5 days

Affected

Fibre To The Home

Under maintenance from 5:54 PM to 6:47 PM

MetroFibre

Under maintenance from 5:54 PM to 6:47 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Affected Services : FTTH MFN - Midrand, Pretoria, and surrounding areas

    Type of Notice : PlannedNetNotice

    Date of Maintenance : 2025-11-03

    Expected Duration : 00:00-02:00

    Services Impact : Dear RSAWEB Customer, Following intermittent internet access, customers have been experiencing on the MFN Johannesburg network. MFN has identified the problem within their network, which contributes to a sporadic experience. They have subsequently scheduled a change for 00:00:-02:00 to resolve the issue permanently. Our engineers will be online to test and provide feedback to MFN once the change has been implemented. We understand the frustration this has caused, but we believe we are close to restoring your internet access. Regards RSAWEB NOC.