RSAWEB Consumer Notices - RSAWEB Network Notice | Service Disruption - Octotel Bloueberg | 5 December 2025 – Incident details

Dear RSAWEB Customer,

Octotel engineers have completed the fibre repairs works. Please reboot your ONT and routers and retest your connections.

Octotel sincerely apologises for any inconvenience caused and appreciates your patience during the repair process.

Regards,

Dear RSAWEB Customer

Octotel Technicians have found further damage to their infrastructure while conducting repairs to the damage caused by civil works.

Kindly note services remain at risk while Octotel technicians work on permanent repairs.

Kindly await further updates.

Dear RSAWEB Customer ,

Octotel Technicians continue to work diligently in efforts to restore services damaged by civil works.

Kindly note services remain at risk while Octotel technicians work on permanent repairs.

ETR: ~2 hours

Kindly await further updates.

Regards,

Dear RSAWEB Customer

Octotel Technicians have completed further work on the line and we are observing multiple customers services are still impacted.

Octotel Technicians are investigating further.

Kindly await further updates

Dear RSAWEB Customer,

Octotel Technicians continue to work diligently in efforts to restore services damaged by civil works. Repairs remain on track for the provided ETR.

Kindly note services remain at risk while Octotel technicians work on permanent repairs.

ETR: ~2 hours

Kindly await further updates

Dear RSAWEB Customer

Octotel Technicians continue to work diligently in efforts to restore services damaged by civil works. Repairs are on track for the provided ETR.

Kindly note services remain at risk while Octotel technicians work on permanent repairs.

ETR: ~3 hours

Kindly await further updates

Dear RSAWEB Customer,

Octotel has observed majority of affected customers connections have restored whilst certain customers in Woodstock, Salt River, and CBD remain affected.

Octotel Technicians have been working diligently throughout the night in efforts to repair the extensive damage caused to infrastructure by civil work taking place and continue to work to restore services fully.

Kindly note services remain at risk while technicians work on permanent repairs.

ETR: ~5 hours

Kindly await further updates.

Dear RSAWeb Customer

Octotel have observed most of the affected customers connectivity have restored while some customers in Woodstock/Salt River still remain down. Octotel Technicians are currently working on repairs to restore all services.

Kindly note services remain at risk while technicians work on permanent repairs.

ETR is 6 hours.

Please await further updates.

Regards,

Dear RSAWEB Customer,

Octotel technicians are continuing with repairs to restore connectivity.

We are seeing most affected customers back online, although some services remain down.

Please note that services remain at risk while technicians continue with permanent repairs.

Further updates will follow

Dear RSAWEB Customer,

Octotel technicians are continuing with restoration efforts to recover connectivity for Blouberg and the surrounding areas.

There is currently no estimated time of restoration available.

Further updates will follow

Dear RSAWEB Customer

Octotel technicians have located damage to the infrastructure affecting multiple services.

Restoration work is underway and includes floating new fibre to replace the damaged section

No ETR

Further updates to follow

Dear RSAWEB Customer,

Octotel Technicians were unsuccessful in localising the fault, and the team is currently en route to float a new cable.

No ETR.

Please await further updates

Dear RSAWEB Customer,

Octotel technicians are experiencing difficulties with localising the fault; however, efforts remain ongoing.

The team is actively working to pinpoint and resolve the issue as quickly as possible

No ETR at present.

Further updates to follow.

Dear RSAWEB Customer,

Octotel Technicians are currently localising the fault.

No ETR at this stage 

Please await further updates

We thank you for your patience this far.

We are observing an issue affecting services for Octotel customers in Saltriver, Woodstock Kensington, Melkbos, and Blouberg and surrounding areas. Octotel Engineers are en-route to localise. No ETR at present.