RSAWEB Consumer Notices - RSAWEB Network Notice | Service Disruption Octotel Wellington | 15 December 2025 – Incident details

All systems operational

RSAWEB Network Notice | Service Disruption Octotel Wellington | 15 December 2025

Resolved
Partial outage 30 %
Started 26 days agoLasted about 7 hours

Affected

Fibre To The Home

Major outage from 8:04 AM to 11:48 AM, Partial outage from 11:48 AM to 2:47 PM

Octotel

Major outage from 8:04 AM to 11:48 AM, Partial outage from 11:48 AM to 2:47 PM

Updates
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    Octotel technicians have completed the fibre repairs works. Please reboot your ONT and routers and retest the connection.

     

    Octotel sincerely apologizes for any inconvenience caused and appreciates your patience during the repair process.

     

    Regards

    RSAWEB

  • Identified
    Identified

    Dear RSAWEB Customer

    Octotel Technicians are still in progress with restoring connectivity to affected customers.

     

    Certain customer connections have been restored.

     

    Further updates to follow as Octotel technicians makes progress.

    Regards

  • Investigating
    Investigating

    Dear RSA Web Customer

    Octotel is observing an issue affecting certain customers in Wellington.

    Affected roads are listed below:

    • May Street

    • Vink Street

    • Erica Street

    • Beukes Street

    • Bothma Street

    • Desmore Street

    • Hoffmeister Street

    • Kanarie Street

    • Kwikkie Street

    • Magnolia Street

    • Bothma Street

    • Mossie Street

    • Lantana Street

    • Jan Fiskaal Street

    • Fisant Street

    • Swaweltjie Street

    • Jan Groentjies Street

    • Suikerbekkie Street

    • Rooiborsie Street

    • Witogie Street

    • Kraanvoel Street

    • Tarentaal Street

    • Kraanvoel Street

    • Bokmakierie Street

    • Cornelissen Street

    • Solomon Street

    • Sampson Street

    • Matthews Street

    • Mackier Street

    • Jacobs Street

    • Harper Street

    • Sysie Street

    • Adri Faas Street

    • Neil Moses Street

    • Vivian Matthee Street

    • Piet-My-Vrou Street

    • Jephthah Close

    • Runelli Street

    • Flamink Street

    • Pelikaan Street

    • Tinktinkie Street

    • Fisant Street

    • Conrad Street

    • Lloyd Street

    • Riverside Street

    • Petersen Street

    • Strelitzia Street

    • Hawthorn Street

    • Jasmyn Street

    • Magnolia Street

    • Cinsaut Avenue

    • Gamay Avenue

    • Theys Avenue

    • Gardenia Street

    • Hydrangea Street

    • Lloyd Street

    • Spes Bona Street

    • Champagne Street

    • Chiraz Street

    • Claret Street

    • Pinot Avenue

    • Gousblom Street

    • Dietrich Street

    • Houtkapper Street

    • Patrys Street

    • Jansen Street

    • Knolvlei Street

    • Desmore Street

    • Amandel Street

    • Steenkamp Street

    • Meyer Street

    • Nicholl Street

    ·        Octotel's engineers are currently on-site, assessing the damage across the fibre infrastructure

     

    Kindly await further updates.