RSAWEB Consumer Notices - RSAWEB Network Notice | Service Disruption Octotel Gugulethu | 10 January 2026 – Incident details

RSAWEB website - https://www.rsaweb.co.za experiencing major outage

RSAWEB Network Notice | Service Disruption Octotel Gugulethu | 10 January 2026

Resolved
Partial outage
Started 2 months agoLasted about 5 hours

Affected

Fibre To The Home

Partial outage from 6:59 AM to 11:37 AM

Octotel

Partial outage from 6:59 AM to 11:37 AM

Updates
  • Resolved
    Resolved

    Dear RSAWEB Customer

    Octotel engineers have completed the fibre repairs works. Please reboot your routers and ONT’s  and retest the connection. 

    Octotel sincerely apologizes for any inconvenience caused and appreciate your patience during the repair process.

    Regards.

  • Identified
    Identified

    Dear RSAWEB Customer

    Octotel engineers have started with the fibre resplicing to restore connectivity to affected customers.

    ETR for complete restoration: ± 5 Hours.

    Further updates to follow.

    Regards

  • Investigating
    Investigating

    Dear RSAWEB Customer

    We are observing an issue affecting certain Octotel customers in Gugulethu.

    Affected roads are listed below:

    • Ny 1

    • Ny 3

    • Ny 3A

    • Ny 5

    • Ny 21

    • Ny 28

    • Ny 50

    • Ny 53

    • Ny 54

    • Ny 56

    • Ny 57

    • Ny 62

    • Ny 65

    • Ny 69

    • Ny 70

    • Ny 72

    • Ny 73

    • Ny 74

    • Ny 75

    • Ny 78

    • Ny 89

    • Ny 91

    • Ny 94

    • Ny 95

    • Ny 97

    • Ny 103

    • Ny 1 Street

    • Nyibiba Street

    • Emdeni Street

    • Saint Gabriel Street

    • Nkosi Johnson Street

    • Dora Tamana Street

    • Samuel Ngele Street

    • E. Magqwashe Street

    • Sabelo Sithole Street

    • Mkhanyisi Maphuma Street

    • Steve Biko Drive

    • Dlangamandla Road

    • Aron Qusheka Road

    • Sinethemba Road

    • Qusheka Road

    • Lolo Mkonto Road

    • Edward Makele Road

    • Wilton Dyeshana Road

    • Julius T Matolengwe Road

    Octotel Technicians are en route to site.

    Kindly await further updates.

    Regards