RSAWEB Network Notice | Service Disruption - Octotel Grabouw | 20 April 2026 - Incident details - Net Notices

RSAWEB Network Notice | Service Disruption - Octotel Grabouw | 20 April 2026

Resolved

Major outage

Started 4 months agoApril 21, 2026Lasted 1 dayApril 21, 20265:10 AMApril 22, 20265:12 AMUTC

Affected

Fibre To The Home

Octotel

Updates

Resolved
April 22, 2026 at 5:12 AMUTC
Resolved
April 22, 2026 at 5:12 AMUTC
We are observing Octotel services for Grabouw have been restored and are testing stable.
We anticipate no further service disruptions.
Monitoring
April 21, 2026 at 8:34 AMUTC
Monitoring
April 21, 2026 at 8:34 AMUTC
We are observing Octotel services in Grabouw restored at the moment.

Please note services remain at risk until technicians are hands off. Octotel Engineers are monitoring for stability.

Kindly await further updates.
Identified
April 21, 2026 at 6:14 AMUTC
Identified
April 21, 2026 at 6:14 AMUTC
Octotel partner provider technicians have localized the point of failure. A fix is underway, and technicians continue to work on cable repairs.
No ETR currently available.

Kindly await further updates.
Investigating
April 21, 2026 at 5:10 AMUTC
Investigating
April 21, 2026 at 5:10 AMUTC
Dear RSAWEB Customer,
We are observing an issue affecting Octotel services Grabouw and the surrounding areas.
Octotel engineers and partner technicians have identified a potential fault and are currently en route to the point of failure for further investigate.
Currently, no ETA is available.
Kindly await further updates.