RSAWEB Network Notice | Service Disruption George, Kleinbrak, Knysna, Sedgefield | 12 May 2026 - Incident details - Net Notices

RSAWEB Network Notice | Service Disruption George, Kleinbrak, Knysna, Sedgefield | 12 May 2026

Resolved

Major outage

Started 2 months agoMay 12, 2026Lasted about 4 hoursMay 12, 202610:10 AM1:59 PMUTC

Affected

Fibre To The Home

Octotel

Updates

Resolved
May 12, 2026 at 1:59 PMUTC
Resolved
May 12, 2026 at 1:59 PMUTC
Dear RSAWEB Customer
Octotel engineers are observing services via Plett have restored and are testing stable, however remain at risk and degraded.
Power outages along the Garden Route and bad weather are still affecting backup systems.
Thank you for your patience and understanding.
Monitoring
May 12, 2026 at 1:59 PMUTC
Monitoring
May 12, 2026 at 1:59 PMUTC
We are observing that services have restored.
Octotel engineers are monitoring for stability.
Kindly await further updates.
Update
May 12, 2026 at 1:25 PMUTC
Update
May 12, 2026 at 1:25 PMUTC
Octotel technicians remain en route to conduct further investigations.
No ETA has been provided as yet.
Kindly await further updates.
Investigating
May 12, 2026 at 10:10 AMUTC
Investigating
May 12, 2026 at 10:10 AMUTC
Dear RSAWEB Customer
We are observing an issue affecting services for Octotel customers in George, Kleinbrak, Knysna and surrounding areas
Octotel engineers are currently investigating.
Kindly await further updates