RSAWEB Consumer Notices - RSAWEB Network Notice | Service Disruption Octotel Helderberg | 21 May 2026 – Incident details

All systems operational

RSAWEB Network Notice | Service Disruption Octotel Helderberg | 21 May 2026

Resolved
Partial outage
Started about 1 month agoLasted about 10 hours

Affected

Fibre To The Home

Partial outage from 5:51 AM to 3:21 PM

Octotel

Partial outage from 5:51 AM to 3:21 PM

Updates
  • Resolved
    Resolved

    Our upstream provider has confirmed that the fibre repair work in the affected area has been completed.

    If you are still offline, please reboot your ONT and router and then retest your connection.

    We apologise for any inconvenience caused and appreciate your patience while the repairs were underway.

  • Update
    Update

    We are observing an issue affecting certain Octotel customers in Strand

    Affected roads are listed below:

    1st Street

    3rd Street

    4th Street

    Abattoir Street

    Adela Street

    Adiela Street

    Amy Street

    Annike Close

    Anthea Street

    Ash Close

    Augusta Close

    Beech Close

    Bergamot Road

    Black Forest Drive

    Bloubos Road

    Blouw Street

    Bridgotte Street

    Broadlands Road

    Canal Crescent

    Cassies Road

    Chanita Street

    Cherry Hills Close

    Chestnut Avenue

    Chestnut Close

    Dallas Crescent

    Disa Road

    Erica Street

    Estoril Way

    Fame Crescent

    Fareal Street

    Farlow Way

    Fatima Street

    Faure Marine Drive

    Forbes Street

    Fortuin Street

    Fuchsia Road

    Geldenhuys Avenue

    George Street

    Gleneagles Mews Close

    Golf Terrace

    Gordon's Bay Drive

    Gousblom Road

    Grootboom

    Gustrouw Avenue

    Hassan Khan Avenue

    Hibiscus Avenue

    Iris Street

    Jasmin Street

    Johaar Adams Street

    John Wyngaard Street

    Laetitia Street

    Lancaster Road

    Lemoenboom Road

    Liberty Street

    Mydrecht Street

    Nadia Street

    Natasha Street

    Nazli Crescent

    O'Connell Drive

    Onverwacht Road

    Pebble Beach Close

    Petunia Avenue

    Play Close

    Ross Street

    Saint Andrews Drive

    Sercor Drive

    Serina Street

    Shireen Street

    Smith Street

    Solly Arendse Close

    Stephanie Street

    Suraya Street

    Tania Street

    Tracy Street

    Tulip Close

    Uitspan Close

    Valda Street

    Veronica Street

    Victoria Street

    Wack Wack Close

    Wairakei Close

    Whistlewood Crescent

    Wild Olive

    William Stewart Street

    Wilhelmina Schaefer Street

    Zaida Street

    Zeanette Street

    Octotel Technicians are currently investigating.

    Kindly await further updates.

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting certain Octotel customers in Strand and surrounding areas.

    Octotel Engineers are investigating.

    Kindly await further updates.