RSAWEB Consumer Notices - Octotel Network Notice | Service Disruption: Cape Gate| 28 May 2026 – Incident details

Dear RSAWEB Customer

Octotel engineers have completed the fibre repairs works. Please reboot your ONT and routers and retest the connection.

Octotel sincerely apologises for any inconvenience caused and appreciates your patience during the repair process.

Regards,

Dear RSAWEB Customer

Octotel engineers have continued with the fibre repairs to restore connectivity to those remaining affected customers.

Further updates to follow as Octotel engineers makes progress.

Regards,

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

Due to complications onsite, etr has been extended. ETR for complete restoration: ±4 hour

Kindly await further updates.

Dear RSAWEB Customer

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

ETR for complete restoration: ±4 hours

Further updates to follow as our team makes progress.

Regards,

Dear RSAWEB Customer,

Octotel engineers are currently working on fibre resplicing to restore connectivity for affected customers

Estimated time to restore service + - 6 hours

Further updates to follow.

Dear RSAWEB Customer,

Octotel's engineers are still on-site, assessing the damage across the fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

Further updates to follow.

Regards,

Dear RSAWEB Customer,

Octotel's engineers are currently on-site, assessing the damage to the below affected streets within the fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

Further updates to follow.

Regards,

Dear RSAWEB Customer

We are observing an issue affecting certain customers in the Cape Gate area.

Affected roads are listed below:

• Alice Street

• Beatrix Street

• Bonzai Close

• Brass Street

• Carel Marincowits Street

• Castle Close

• Central Avenue

• Chrome Street

• Church Street

• Da Gama Street

• Denne Street

• Eighth Avenue

• Eleventh Avenue

• Essenhout Crescent

• Faymo Close

• Faymo Street

• Ferndale Street

• Ferrous Street

• Fifth Avenue

• First Avenue

• Fourth Avenue

• Fourie Street

• Geelbos Close

• Gemini Street

• Goud Crescent

• Harbot Crescent

• Industria Street

• Industrial Road

• Jeanette Street

• Kerk Street

• Kleinbegin St

• Koper Street

• Lang Street

• Lincoln Street

• Long Street

• Lood Street

• Market Road

• Ninth Avenue

• Nikkel Street

• North Avenue

• Oastergrens Road

• Old Paarl Road

• Omega Crescent

• Orion Road

• Perth Road

• Petersen Street

• Pine Wood Crescent

• Pisces Crescent

• Plantation Street

• Plein Street

• Recreation Road

• Rugby Park Crescent

• School Street

• Sending Street

• Seventh Avenue

• Silver Street

• Sixth Avenue

• Skakel Street

• Staal Street

• Stasie Street

• Station Road

• Station Street

• Summer Close

• Taurus Road

• Tee Jay Close

• Tee Jay Road

• Tenth Avenue

• Third Avenue

• Tyne Place

• Tyne Road

• Van Der Bijl St

• Van Der Bijl Street

• Van Der Ross Rd

• Van Riebeeck Street

• Verster Street

• Viben Avenue

• Voortrekker Road

• Vredenhof Crescent

• Wessel Geldenhuys Street

• William Dabbs Street

Octotel Technicians are currently investigating.

Kindly await further updates.