RSAWEB Consumer Notices - RSAWEB Network Notice | Service Disruption: Gugulethu| 17 July 2026 – Incident details

All systems operational

RSAWEB Network Notice | Service Disruption: Gugulethu| 17 July 2026

Resolved
Partial outage
Started about 1 month agoLasted about 23 hours

Affected

Fibre To The Home

Partial outage from 6:21 AM to 7:35 AM, Operational from 7:35 AM to 7:36 AM, Partial outage from 7:36 AM to 5:32 AM

Octotel

Partial outage from 6:21 AM to 7:35 AM, Operational from 7:35 AM to 7:36 AM, Partial outage from 7:36 AM to 5:32 AM

Updates
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer

    Octotel engineers have completed the fibre repairs works. Please reboot your ONT and routers and retest the connection. 

    Octotel sincerely apologizes for any inconvenience caused and appreciates your patience during the repair process.

    Kind Regards

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer,

    Octotel's engineers are currently on-site, assessing the damage across the fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Further updates to follow.

    Kind Regards

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting certain Octotel customers in Gugulethu and surrounding areas.

    Octotel Engineers are investigating.

    Kindly await further updates.