RSAWEB Consumer Notices - RSAWEB Network Notice - Service Disruption | Octotel Strand | 24 July 2026 – Incident details

Octotel engineers have completed the fibre repairs works. Customers who are still offline are encouraged to reboot their ONT and router and retest the connection.

We sincerely apologise for any inconvenience caused and appreciate your patience during the repair process.

Dear RSAWEB Customer

Octotel engineers have started with fibre repairs to restore connectivity to the affected customers in the Strand and surrounding areas

ETR for complete restoration +- 5 hours

Further updates to follow

Dear RSAWEB Customer

We continue observe a issue affecting certain Octotel customers in the Strand and surrounding areas

Affected Roads are listed below:

1st Street

3rd Street

4th Street

Abattoir Street

Ash Close

Augusta Close

Beech Close

Bergamot Road

Black Forest Drive

Bloubos Road

Broadlands Road

Brewery Road

Brewery Street

Canal Crescent

Cherry Hills Close

Chestnut Avenue

Chestnut Close

Chestnut Avenue

Dallas Crescent

Disa Road

Estoril Way

Faure Marine Drive

Farlow Way

Forbes Street

Fortuin Street

Fuchsia Road

George Street

Gordon's Bay Drive

Gousblom Road

Hassan Khan Avenue

Hibiscus Avenue

Iris Street

John Wyngaard Street

Lancaster Road

Le Grange Street

Lemoenboom Road

Liberty Street

Mydrecht Street

Onverwacht Road

Oosterlig Street

Pebble Beach Close

Play Close

St Andrews Drive

Tulip Close

Uitspan Close

Vredenhof Road

Wack Wack Close

Wairakei Close

Whistlewood Crescent

Octotel Engineers continue to investigate the issue

Further updates to follow