RSAWEB Consumer Notices - RSAWEB Network Notice | Degraded Performance | Eden District - Plett, George,Kleinbrak and Knynsa | 03 August 2026 – Incident details

All systems operational

RSAWEB Network Notice | Degraded Performance | Eden District - Plett, George,Kleinbrak and Knynsa | 03 August 2026

Resolved
Major outage
Started 20 days agoLasted about 12 hours

Affected

Fibre To The Home

Partial outage from 3:51 PM to 4:58 PM, Operational from 4:58 PM to 7:09 PM, Major outage from 7:09 PM to 3:48 AM, Operational from 3:48 AM to 3:52 AM

Octotel

Partial outage from 3:51 PM to 4:58 PM, Operational from 4:58 PM to 7:09 PM, Major outage from 7:09 PM to 3:48 AM, Operational from 3:48 AM to 3:52 AM

Updates
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer

    We are observing all Octotel services testing stable in the Plettenberg bay ,Kleinbrak,George,Knysna areas

    Thank you for your patience during this time

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer

    Octotel engineers continue to work on restoring services for affected customers in the Plettenberg Bay, Kleinbrak, George, and Knysna areas

    Affected customers may still experience slow connectivity and high latency during this time

    Kindly await further updates

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    We are currently observing an issue affecting certain Octotel customers in the Plettenberg Bay, Kleinbrak, George, and Knysna areas.


    Affected customers may experience slow connectivity and increased latency during peak hours while

    Octotel engineers continue to investigate the issue.

    Kindly await further updates