RSAWEB Consumer Notices - Service Disruption: Hosting Facility Services | 07 September 2026 – Incident details

Dear RSAWEB Customer,
 
Mobile data services have reconnected after the successful completion of the Phase 2 restoration and remain stable. 

RSAWEB engineers continue with restoration of the remaining hosted services. 
 
Further updates at 09:00.
 
Regards,
RSAWEB NOC

Dear RSAWEB Customer,
 
Mobile data services have reconnected after the successful completion of the Phase 2 restoration and remain stable.

RSAWEB engineers continue with restoration of the remaining hosted services.
 
Further updates at 08:00.
 
Regards,
RSAWEB NOC

Phase 2 restoration has completed successfully and business mobile data services have restored.

Our engineers continue to monitor for stability.

Further updates to follow at 06:00.

Regards,

RSAWEB NOC

Dear RSAWEB Customer,

Phase 2 restoration efforts are ongoing. The process is expected to run for a few more hours before completion, after which sims are expected to start reconnecting.

Complete restoration of the affected services remains our utmost priority and our next update will be at 06:00.

Regards,

RSAWEB NOC

Dear RSAWEB Customer,

Our engineers have made good headway in restoring affected services.

Engineers have successfully completed phase 1 of the restore process for mobile services. Phase 2 is under way with the next update at 21:00

We appreciate your continued patience and understanding whilst our teams work to fully restore all affected services, and we apologise for the inconvenience

Regards,
RSAWEB Support Team

Dear RSAWEB Customer,

Our engineers have made good headway in restoring affected services.

The majority of cPanel shared hosting services have been restored and efforts are ongoing to restore the remaining affected services.

Engineers continue with efforts to restore affected mobile data services, for which no ETA is available as yet.

The next update will follow at 19:00

We appreciate your continued patience and understanding whilst our teams work to fully restore all affected services, and we apologise for the inconvenience

Regards,
RSAWEB Support Team

Dear RSAWEB Customer,

Our RSAWEB engineers are continuing to work to restore the remaining affected mobile data services. We apologize that restoration is taking longer than expected and appreciate your patience and understanding.
 

Certain cPanel shared hosting services have restored, RSAWEB engineers continue to restore the remaining affected services.

The next update will be provided at 16:00.

We sincerely apologize for the ongoing inconvenience and appreciate your continued patience and understanding while our teams work to fully restore the affected services.

Regards,

RSAWEB NOC

Dear RSAWEB Customer,

Our RSAWEB engineers are continuing their efforts to restore the remaining affected mobile data services. While good progress is being made, the restoration process is taking longer than originally anticipated.

Work is also ongoing to restore the affected cPanel shared hosting services, with positive progress being made.

The next update will be provided at 15:00.

We sincerely apologize for the ongoing inconvenience and appreciate your continued patience and understanding while our teams work to fully restore the affected services.

Regards,

RSAWEB NOC

Dear RSAWEB Customer,

RSAWEB engineers continue to make progress in restoring the remainder of the impacted mobile data services subscribers, though it is taking longer than was initially anticipated.

Restoration efforts continue on affected cPanel shared hosting services with good progress being made.

Further updates to follow at 14:00

We apologies for the ongoing inconvenience and thank you for your patience.

Regards,

RSAWEB NOC

Dear RSAWEB Customer,

RSAWEB engineers are making progress in restoring the remainder of the impacted mobile data services subscribers, although it is taking longer than was initially anticipated.

Restoration efforts continue on affected cPanel shared hosting services.

Further updates to follow at 13:00

We apologies for the ongoing inconvenience and thank you for your patience.

Regards,

RSAWEB NOC

Dear RSAWEB Customer,

RSAWEB engineers are making progress in restoring the remainder of the impacted mobile data services subscribers, although it is taking longer than was initially anticipated.

Restoration efforts continue on affected cPanel shared hosting services.

Further updates to follow at 12:00

We apologies for the ongoing inconvenience and thank you for your patience.

Regards,

RSAWEB NOC

Dear RSAWEB Customer,

This is a further update regarding the issue affecting our hosting services.

Certain mobile services have been restored overnight. The status of the remaining affected services is unchanged, and RSAWEB engineers continue to work towards restoring them.

Status: Remediation in progress

Impact: RSAWEB website and Subscriber Management Platform

Further update: 10:30AM

We apologies for the ongoing inconvenience and thank you for your patience.

Regards,

RSAWEB NOC

Dear RSAWEB Customer,

This is a further update regarding the issue affecting our hosting services.

Certain mobile services have been restored overnight. The status of the remaining affected services is unchanged, and RSAWEB engineers continue to work towards restoring them.

Status: Remediation in progress

Impact: RSAWEB website and Subscriber Management Platform

Further update: 9:30AM

We apologies for the ongoing inconvenience and thank you for your patience.

Regards,

RSAWEB NOC

Certain mobile services have been restored overnight. The RSAWEB engineers continue with restoration efforts for the remainder of the subscriber base.

Further updates to follow at 08:00.

Thank you for your continued patience as we work towards complete restoration of services.

Regards,

RSAWEB NOC

UPDATE:

Dear RSAWEB Customer,

The RSAWEB engineers continue to make good headway with the restoration of affected mobile data services.

Further updates to follow at 06:00.

Thank you for your continued patience.

Regards,
RSAWEB NOC

Dear RSAWEB Customer

Openserve fibre customers:
Our engineers have observed that affected Openserve fibre customer services have started restoring. Affected customers are recommended to power cycle their routers.

RSAWEB mobile data services
Our engineering team continues to work on the ongoing restore of affected mobile data services. Restoration is taking longer than initially anticipated.

Next update: 00:00

Regards

RSAWEB NOC

Dear RSAWEB Customer,

Our engineering team continues to work on restoring affected services.

Home users on Openserve fibre and RSAWEB mobile data services remain impacted while remediation efforts are underway.

No ETA is available at present.

Next update: 22:00 SAST

We apologise for the inconvenience and thank you for your continued patience.

Regards,
RSAWEB NOC

Dear RSAWEB Customer,

This is a further update regarding the issue affecting our hosting services.

We are observing multiple services being restored. Our engineering team continues to work on restoring the remaining services. Currently home users on Openserve fibre and RSAWEB mobile data customers are still impacted. No ETA at present.

Status:  Remediation in progress
Impact: RSAWEB website and Subscriber Management Platform
Next update: 19:45 SAST

We apologies for the ongoing inconvenience and thank you for your patience.

Regards,

RSAWEB NOC

Dear RSAWEB Customer,

This is a further update regarding the issue affecting our hosting services.

We are observing multiple services being restored. Our engineering team continues to work on restoring the remaining services. Currently home users on Openserve fibre and RSAWEB mobile data customers are still impacted. No ETA at present.

Status:  Remediation in progress
Impact: RSAWEB website and Subscriber Management Platform
Next update: 18:45 SAST

We apologies for the ongoing inconvenience and thank you for your patience.

Regards,

RSAWEB NOC

Dear RSAWEB Customer,

This is a further update regarding the issue affecting our hosting services.

 We are observing multiple services being restored. Our engineering team continues to work on restoring the remaining services. Currently home users on Openserve fibre and RSAWEB mobile data customers are still impacted.

Status:  Remediation in progress
Impact: RSAWEB website and Subscriber Management Platform
Next update: 17:45 SAST

We apologize for the ongoing inconvenience and thank you for your patience.

Regards,

RSAWEB NOC

Dear RSAWEB Customer,

This is a further update regarding the issue affecting our hosting services.

Our engineering team continues working on restoring services. There is no change to the status at this time.

Status: Investigating / Remediation in progress
Impact: RSAWEB website and Subscriber Management Platform
Next update: 15:45 SAST

We apologize for the ongoing inconvenience and thank you for your patience.

Regards,

RSAWEB NOC

Dear RSAWEB Customer,

This is a follow-up to our previous notice regarding the issue affecting our hosting services. Our engineering team continues working on a resolution. The status remains unchanged at this time.

Status: Investigating / Remediation in progress
Impact: RSAWEB website and Subscriber Management Platform
Next update: 14:45 SAST

We apologize for the ongoing inconvenience and thank you for your patience.

Regards,

RSAWEB NOC

Dear  RSAWEB Customer,

We are currently experiencing an issue affecting a subset of our hosting services. Our engineering team has identified the issue and is actively working on a resolution.

Status: Investigating / Remediation in progress

Impact: Certain hosting services (RSAWEB Website and Subscriber management platform)

Next update: 13:45 SAST

We apologize for any inconvenience and will provide further updates.

Regards,

RSAWEB NOC