RSAWEB Consumer Notices - RSAWEB Notice : Octotel Cape Gate Service Disruption | 29 September 2026 – Incident details

All systems operational

RSAWEB Notice : Octotel Cape Gate Service Disruption | 29 September 2026

Resolved
Major outage
Started 23 days agoLasted 6 hours 58 minutes

Affected

Fibre To The Home

Partial outage from 8:59 AM to 9:08 AM, Operational from 9:08 AM to 9:49 AM, Major outage from 9:49 AM to 10:06 AM, Operational from 10:06 AM to 11:21 AM, Partial outage from 11:21 AM to 1:02 PM, Operational from 1:02 PM to 1:04 PM, Partial outage from 1:04 PM to 3:56 PM, Operational from 3:56 PM to 3:58 PM

Octotel

Partial outage from 8:59 AM to 9:08 AM, Operational from 9:08 AM to 9:49 AM, Major outage from 9:49 AM to 10:06 AM, Operational from 10:06 AM to 11:21 AM, Partial outage from 11:21 AM to 1:02 PM, Operational from 1:02 PM to 1:04 PM, Partial outage from 1:04 PM to 3:56 PM, Operational from 3:56 PM to 3:58 PM

Updates
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer

    Octotel engineers have completed all fibre repairs to those affected in the Cape Gate and surrounding areas

    Kindly restart your fibre box and route

    We do apologize for any inconvenience caused during the this time



  • Update
    UTC
    Update

    Dear RSAWEB Customer

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: +-4 hours

    Further updates to follow as the team makes progress.

    Regards,

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer

    Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers.

    ETR for complete restoration: 5 Hours.

    Further updates to follow as our team makes progress.

    Kind Regards,

  • Update
    UTC
    Update

    Dear RSAWEB Customer

    Octotel Engineers are observing an issue affecting certain customers in the Cape Gate and surrounding areas

    Roads Affected :

    Adrienne Street

    Aloha Close

    Ascot Street

    Aucuba Street

    Canal Close

    Conroy Street

    Coucal Street

    Crombec Street

    Dan King Road

    Daphne Crescent

    Erani Close

    Figaro Crescent

    Fiskaal Close

    Flamingo Crescent

    Florican Drive

    Forest Drive

    Hantamberg Road

    Hermon Crescent

    Hill Close

    Horak Street

    Justicia Crescent

    Kipling Street

    Kwikstert Close

    Lake Close

    Langverwacht Road

    Lapwing Crescent

    Lasea Street

    Loarti Road

    Lonngren Road

    Maleo Road

    Matroosberg Crescent

    Maui Road

    Megan Street

    Monique Crescent

    Mosselbank Road

    Mountain Crescent

    Murrelet Street

    Nepeta Street

    Nero Close

    Nightjar Street

    Ochna Street

    Petrel Road

    Phoenix Crescent

    Piculet Crescent

    Puteoli Street

    Rondeberg Crescent

    Sarel Van Deventer Road

    Sidon Close

    Sterkspruit Street

    Tafelberg Road

    Tapaculo Street

    Tishbe Close

    Tinamou Street

    Trumpeter Road

    Trogon Street

    Van der Merwe Street

    Visser Street

    Vorster Street

    Wailea Road

    Waikiki Road

    Wapnick Street

    Octotel Engineers continue to investigate

    Further updates to follow

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    We are aware of an issue affecting certain customers in Cape Gate and surrounding areas.

    Octotel Engineers are investigating.

    Kindly await further updates.