RSAWEB Network Notice - Service Disruption | Octotel - Capegate | 21 October 2026 - Incident details - Net Notices

RSAWEB Network Notice - Service Disruption | Octotel - Capegate | 21 October 2026

Resolved

Partial outage

Started 1 day agoOctober 21, 2026Lasted 22 hours 56 minutesOctober 21, 20266:00 AMOctober 22, 20264:57 AMUTC

Affected

Fibre To The Home

Octotel

Updates

Resolved
October 22, 2026 at 4:57 AMUTC
Resolved
October 22, 2026 at 4:57 AMUTC
Dear RSAWEB Customer

Octotel engineers have completed all repairs and have to those customers affected in the Cape gate area

Kindly restart your fibre box and route to restore connectivity

We thank you for your patience during the time
Identified
October 21, 2026 at 9:53 AMUTC
Identified
October 21, 2026 at 9:53 AMUTC
Dear RSAWEB Customer
Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.
ETR for complete restoration: ± 4 Hours.
Further updates to follow as Octotel makes progress.
Regards,
Update
October 21, 2026 at 6:47 AMUTC
Update
October 21, 2026 at 6:47 AMUTC
Dear RSAWEB Customer

We are observing an issue affecting certain Octotel customers in the Cape Gate area.

Area Affected: Eikendal

Roads Affected:

3rd Avenue
4th Avenue
5th Avenue
6th Avenue
7th Avenue
8th Avenue
9th Avenue
10th Avenue
Da Gama Street
Drostdy Street
Petersen Street
Recreation Road
Sending Street
Van der Ross Road
Verster Street
Engineers are investigating.

Further updates to follow
Investigating
October 21, 2026 at 6:00 AMUTC
Investigating
October 21, 2026 at 6:00 AMUTC
Dear RSAWEB Customer

We are observing an issue affecting certain Octotel customers in the Cape Gate area.

Area Affected: Eikendal

Octotel engineers are investigating the issue.

Further updates will follow.