RSAWEB Network Notice | Service Disruption: Octotel George | 14 May 2025 - Incident details - Net Notices

RSAWEB Network Notice | Service Disruption: Octotel George | 14 May 2025

Resolved

Operational

Started 1 day agoLasted about 8 hours

Affected

Fibre To The Home

Octotel

Updates

Resolved
May 14, 2025 at 1:23 PM
Resolved
May 14, 2025 at 1:23 PM
RSAWEB Network notice Update

Octotel engineers have successfully completed the fibre repair work. Please reboot your ONT and router, then test the connection again
Update
May 14, 2025 at 10:31 AM
Update
May 14, 2025 at 10:31 AM
RSAWEB Network Notice Update

Octotel engineers are hard at work to get affected customers back online. We estimate full restoration within the next 2 hours.
Identified
May 14, 2025 at 7:36 AM
Identified
May 14, 2025 at 7:36 AM
RSAWEB Network notice update

Octotel engineers have identified the break and repairs are underway to restore connectivity to the affected customers. The estimated time of repairs is 6 hours.

Further updates to follow
Investigating
May 14, 2025 at 5:51 AM
Investigating
May 14, 2025 at 5:51 AM
RSAWEB are observing an issue affecting certain Octotel customers in George.
Affected areas are listed below:
Ballotsview
Parkdene
Conville
Pacaltsdorp
Sea View
Engineers are investigating.
Kindly await further updates.