RSAWEB Consumer Notices - RSAWEB VoIP Degraded Services – Incident details

All systems operational

RSAWEB VoIP Degraded Services

Resolved
Operational
Started about 1 year agoLasted about 9 hours

Affected

VoIP/Voice services

Operational from 8:34 AM to 5:44 PM

Customer VoIP services

Operational from 8:34 AM to 5:44 PM

Core RSAWEB Systems

Operational from 8:34 AM to 5:44 PM

RSAWEB Contact Centre Telephony System

Operational from 8:34 AM to 5:44 PM

Updates
  • Resolved
    UTC
    Resolved

    RSAWEB Net notice update

    All VoIP services have been restored

    Thank you for your patience and apologize for any inconvenience caused during this time

  • Monitoring
    UTC
    Monitoring

    We are observing services for VOIP Services have restored. RSAWEB Engineers are monitoring for stability.

     

    Further updates to follow.

  • Identified
    UTC
    Identified

    RSAWEB Engineers continue to work with our upstream provider to investigate the issue affecting VOIP services.

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer

    Our engineers are currently working with our upstream provider to investigate an issue affecting Voice services.
    Customers may intermittenty be unable to make or receive calls.

    Further updates to follow.

    Regards,
    RSAWEB Service Desk