RSAWEB Network Notice -- Service Disruption | Octotel Atlantis | 30 September 2025 - Incident details - Net Notices

RSAWEB Network Notice -- Service Disruption | Octotel Atlantis | 30 September 2025

Resolved

Partial outage

Started about 2 months agoLasted about 8 hours

Affected

Fibre To The Home

Octotel

Updates

Resolved
September 30, 2025 at 1:31 PM
Resolved
September 30, 2025 at 1:31 PM
RSAWEB Network Notice Update

Octotel has observed services for the Atlantis area are now fully restored and testing stable

We thank you for your patience during this inconvenient time
Identified
September 30, 2025 at 9:03 AM
Identified
September 30, 2025 at 9:03 AM
RSASWEB Network Notice Update

Octotel technicians have completed investigations at the node and identified an issue with the backup power system. A temporary fix has been implemented, and services in Atlantis have now been restored.

Please note that services remain at risk until the backup power issue has been permanently resolved.

Further updates will be shared as soon as they become available.
Investigating
September 30, 2025 at 5:04 AM
Investigating
September 30, 2025 at 5:04 AM
Dear RSAWEB Customer,
We are observing an issue affecting Octotel services in Atlantis.

Octotel Engineers are currently investigating.

Kindly await further updates.