RSAWEB Consumer Notices - Openserve | Service Disruption | Capetown – Incident details

All systems operational

Openserve | Service Disruption | Capetown

Resolved
Partial outage
Started 7 months agoLasted about 19 hours

Affected

Fibre To The Home

Operational from 10:11 AM to 5:35 AM

Openserve

Operational from 10:11 AM to 5:35 AM

Updates
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer,

    We can confirm that affected customer services have been fully restored and are testing stable.

    If your service has not yet been restored, please restart your router.


    Should you need any further assistance, please don’t hesitate to contact us.

    Regards,
    RSAWEB

  • Monitoring
    UTC
    Monitoring

    Dear RSAWEB Customer,

    We are pleased to inform you that affected customer services have been restored. Our engineers are actively monitoring the network to ensure continued stability.

    If your service has not yet been restored, please restart your router.

    Should you continue to experience any issues, feel free to contact us.

    Regards,
    RSAWEB

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer,

    We are observing certain customers on the Openserve network in CPT are unable to reconnect.Our engineers remain in contact with Openserve and are actively working on the matter.

    Further updates to follow.

    Regards,
    RSAWEB

  • Investigating
    UTC
    Investigating

    We are currently aware of authentication issues affecting some services in the Cape Town region. The issue is under investigation. Further updates will follow