RSAWEB Consumer Notices - RSAWEB Network Notice | Service Disruption| Grabouw | 31 January 2026 – Incident details

Dear RSAWEB Customer,

Octotel engineers have completed the fibre repairs works. Please reboot your ONT and routers and retest the connection.

Octotel sincerely apologizes for any inconvenience caused and appreciates your patience during the repair process.

Regards,

Dear RSAWEB Customer,

Octotel engineers are still in progress with the fibre repairs to restore connectivity to affected customers. Certain customer connections have been restored.

ETR for complete restoration: +- 1 hour

Further updates to follow as our team makes progress.

Kind Regards

Dear RSAWEB Customer,

Octotel engineers are currently on-site, assessing the damage across the fibre infrastructure. Once all the damage is pinpointed, we'll provide an estimated ETR for the full restoration process.

Kindly await further updates.

Regards,

Dear RSAWEB Customer,

We are observing an issue affecting services in Grabouw

Affected Roads below:

Adam Street

Basil Street

Bay Road

Bay Way

Bos Street

Caraway Street

Caraway Street East

Caraway Street West

Dill Street

Eve Street

Golden Delicious Street

Granny Smith Road

Granny Smith Street

Granny Smith West Street

Handskop Road

Handskop Way

Krom Street

Loop Street

Mint Close

Mint Crescent

Mint Street

Mint Way

Nutmeg Street

Ou Kaapse Road

Ou Kaapse Way

Park Street

Pine Street

Rosemary Street

Sage Street

Savory Street

Short Street

Starking Avenue

Steenbras Street

Thyme Street

Vansteer Road

Voorbrand Road

Voorbrand Way

Voorbhandweg

Wemmershoek Road

Octotel engineers are currently on-site, assessing the damage across the fibre infrastructure. Once all the damage is pinpointed, we'll provide an estimated ETR for the full restoration process.

Kindly await further updates.

Regards,