RSAWEB Consumer Notices - RSAWEB Network Notice -- Service Disruption | Octotel George | 12 August 2026 – Incident details

All systems operational

RSAWEB Network Notice -- Service Disruption | Octotel George | 12 August 2026

Resolved
Partial outage
Started 3 days agoLasted about 6 hours

Affected

Fibre To The Home

Partial outage from 6:10 AM to 12:31 PM

Octotel

Partial outage from 6:10 AM to 12:31 PM

Updates
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer

    Octotel engineers have completed the fibre repairs to those customers affected in the George area

    Kindly reboot your fibre box and route

    We do apologize for he inconvenience and we appreciate your patience during this time

  • Update
    UTC
    Update

    Dear RSAWEB Customer

    Octotel engineers are still in progress with fibre repairs to restore connectivity to those affected customers in George area

    Further updates to follow

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer

    Octotel engineers have started with fibre repairs to those affected customers in the George area

    Estimated time of resolution +-4 hours

    Further updates to follow

  • Update
    UTC
    Update

    Dear RSAWEB Customer.

    Octotel engineers are still onsite assessing the damage to the fibre infrastructure affecting customers in the George area.

    There is currently no estimated time of restoration (ETR) available.

    Further updates to follow.

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer

    We are observing an issue affecting certain Octotel customers in the George and surrounding areas

    Affected roads are listed below:

    Apollo Street

    Circular Drive

    Circular Lane

    George Street

    Koppel Street

    Lavender Close

    Lavender Street

    Parish Street

    Saturnus Street

    Setlaar Street

    Setlaars Street

    Settlers Street

    Octotel engineers are investigating

    Further updates to follow