RSAWEB Consumer Notices - Status Page

Octotel experiencing major outage

RSAWEB Network Notice | Service Disruption - Octotel Bloueberg | 5 December 2025
  • Update
    Update

    Dear RSAWEB Customer

    Octotel Technicians have found further damage to their infrastructure while conducting repairs to the damage caused by civil works.

    Kindly note services remain at risk while Octotel technicians work on permanent repairs.

    Kindly await further updates.

  • Update
    Update

    Dear RSAWEB Customer ,

    Octotel Technicians continue to work diligently in efforts to restore services damaged by civil works.

    Kindly note services remain at risk while Octotel technicians work on permanent repairs.

    ETR: ~2 hours

    Kindly await further updates.

    Regards,

  • Update
    Update

    Dear RSAWEB Customer

    Octotel Technicians have completed further work on the line and we are observing multiple customers services are still impacted.

    Octotel Technicians are investigating further.

    Kindly await further updates

  • Update
    Update

    Dear RSAWEB Customer,

    Octotel Technicians continue to work diligently in efforts to restore services damaged by civil works. Repairs remain on track for the provided ETR.

     

    Kindly note services remain at risk while Octotel technicians work on permanent repairs.

     

    ETR: ~2 hours

     

    Kindly await further updates

  • Update
    Update

    Dear RSAWEB Customer

    Octotel Technicians continue to work diligently in efforts to restore services damaged by civil works. Repairs are on track for the provided ETR.

     

    Kindly note services remain at risk while Octotel technicians work on permanent repairs.

     

    ETR: ~3 hours

     

    Kindly await further updates

  • Update
    Update

    Dear RSAWEB Customer,

    Octotel has observed majority of affected customers connections have restored whilst certain customers in Woodstock, Salt River, and CBD remain affected.

     

    Octotel Technicians have been working diligently throughout the night in efforts to repair the extensive damage caused to infrastructure by civil work taking place and continue to work to restore services fully.

     

    Kindly note services remain at risk while technicians work on permanent repairs.

    ETR: ~5 hours

     

    Kindly await further updates.

  • Update
    Update

    Dear RSAWeb Customer

    Octotel have observed most of the affected customers connectivity have restored while some customers in Woodstock/Salt River still remain down. Octotel Technicians are currently working on repairs to restore all services.

    Kindly note services remain at risk while technicians work on permanent repairs.

    ETR is 6 hours.

    Please await further updates.

    Regards,

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    Octotel technicians are continuing with repairs to restore connectivity.

    We are seeing most affected customers back online, although some services remain down.


    Please note that services remain at risk while technicians continue with permanent repairs.


    Further updates will follow

  • Update
    Update

    Dear RSAWEB Customer,

    Octotel technicians are continuing with restoration efforts to recover connectivity for Blouberg and the surrounding areas.


    There is currently no estimated time of restoration available.


    Further updates will follow

  • Update
    Update

    Dear RSAWEB Customer

    Octotel technicians have located damage to the infrastructure affecting multiple services.

    Restoration work is underway and includes floating new fibre to replace the damaged section

    No ETR


    Further updates to follow

  • Identified
    Identified

    Dear RSAWEB Customer,


    Octotel Technicians were unsuccessful in localising the fault, and the team is currently en route to float a new cable.


    No ETR.


    Please await further updates

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    Octotel technicians are experiencing difficulties with localising the fault; however, efforts remain ongoing.

    The team is actively working to pinpoint and resolve the issue as quickly as possible

    No ETR at present.

    Further updates to follow.

  • Update
    Update

    Dear RSAWEB Customer,

     

    Octotel Technicians are currently localising the fault.

     

    No ETR at this stage 

     

    Please await further updates

     

    We thank you for your patience this far.

  • Identified
    Identified

    We are observing an issue affecting services for Octotel customers in Saltriver, Woodstock Kensington, Melkbos, and Blouberg and surrounding areas. Octotel Engineers are en-route to localise. No ETR at present.

  • Investigating
    Investigating

    Network Notice Network update

    Octotel technicians have identified a disconnect approximately 5.6 km from the site and are en route to localize it.

    No estimated time of restoration (ETR) is available at this stage.

    Further updates to follow

Service Migration : Octotel Strand | 9 December 2025
Scheduled for December 09, 2025 at 2:00 AM – 3:00 AM about 1 hour
  • Planned
    December 09, 2025 at 2:00 AM
    Planned
    December 09, 2025 at 2:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance to migrate certain Octotel customers to different hardware as we add further capacity and improve the resilience of the RSAWEB network. Note this maintenance will be taking place over multiple days

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 09/12/2025 04:00 SAST
    Planned End date/Time: 09/12/2025 05:00 SAST
    Maintenance Window: 1 hour(s)
    Expected Impact: High
    Affected Services:

    • Octotel Strand

    Impact:
    Certain customers on the above nodes can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

Service Migration : Octotel Wellington, George, Kleinbrak | 10 December 2025
Scheduled for December 10, 2025 at 1:00 AM – 3:00 AM about 2 hours
  • Planned
    December 10, 2025 at 1:00 AM
    Planned
    December 10, 2025 at 1:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance to migrate certain Octotel customers to different hardware as we add further capacity and improve the resilience of the RSAWEB network.

    Maintenance Notice Summary:
    Planned Start Date/Time: 10/12/2025 03:00 SAST
    Planned End date/Time: 10/12/2025 05:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: High
    Affected Services:

    • Octotel Wellington

    • Octotel George

    • Octotel Kleinbrak

    Impact:
    Certain customers on the above nodes can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

Service Migration : Octotel Cape Gate | 11 December 2025
Scheduled for December 11, 2025 at 2:00 AM – 3:00 AM about 1 hour
  • Planned
    December 11, 2025 at 2:00 AM
    Planned
    December 11, 2025 at 2:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance to migrate certain Octotel customers to different hardware as we add further capacity and improve the resilience of the RSAWEB network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 11/12/2025 04:00 SAST
    Planned End date/Time: 11/12/2025 05:00 SAST
    Maintenance Window: 1 hour(s)
    Expected Impact: High
    Affected Services:

    • Octotel Cape Gate

    Impact:
    Certain customers on the above nodes can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

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