RSAWEB Consumer Notices - Notice history

RSAWEB website - https://www.rsaweb.co.za experiencing degraded performance

Operational

FibreGeeks - Operational

FrogAir - Operational

Frogfoot - Operational

MetroFibre - Operational

Octotel - Operational

Openserve - Operational

Openserve Web Connect - Operational

Thinkspeed - Operational

VumaReach - Operational

Vumatel - Operational

Evotel - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

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Notice history

Sep 2026

RSAWEB Network Notice -- Service Disruption | Octotel CBD | 10 September 2026
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer

    Octotel engineers have completed restoration of the affected customer links. Kindly reboot your ONT and router if you are still offline and test the connection.

  • Update
    UTC
    Update

    Dear RSAWEB Customer

    Octotel engineers continue to with the fibre repairs to restore connectivity to those affected in the CBD and surrounding areas

    ETR +- 2 hours

    Further updates to follow

  • Update
    UTC
    Update

    Dear RSAWEB Customer

    Octotel engineers are making progress with the fibre repairs to those affected customers affected in the CBD and surrounding areas

    ETR -+ 4 hours

    Further updates to follow

  • Update
    UTC
    Update

    Dear RSAWEB Customer

    Octotel engineers continue with the fibre repair work to restore connectivity to those affected in the CBD and surrounding areas

    Kindly do await further updates

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer

    Octotel engineers have started with fibre repairs to restore connectivity to those customer affected in the CBD and surrounding areas

    No ETR available at this stage

    Further updates to follow

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer

    Octotel engineers are investigating a issue affecting certain customers in the CBD and surrounding areas

    Further updates to follow

Scheduled Routine Maintenance : FLTE | Cape Town | 10 September 2026
  • Completed
    September 10, 2026 at 3:00 AMUTC
    Completed
    September 10, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 10, 2026 at 2:00 AMUTC
    In progress
    September 10, 2026 at 2:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 04, 2026 at 4:54 PMUTC
    Planned
    September 04, 2026 at 4:54 PMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting routine maintenance on infrastructure to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 10/09/2026 04:00 SAST
    Planned End date/Time: 10/09/2026 05:00 SAST
    Maintenance Window: 1 hour
    Expected Impact: Medium
    Affected Services:

    Octotel:

    - Gugulethu

    - Plett

    - Ruyterwacht

    - Wellington

    - Blouberg

    - Melkbos

    - Rondebosch

    - Strand

    - Athlone

    - Vredehoek

    - Lakeside

    - Seapoint

    - Kensington

    - Bredasdorp

    - Cape Gate

    - Bellville

    - Green Point

    - George

    - Sedgefield


    Vumatel:

    - CPT


    Vumatel Reach:

    - CPT


    Openserve:

    - OBC

    - Wynberg


    Fibre Geeks FTTx


    Zoom FTTH


    Cybersmart FTTH


    Frogfoot:

    - Southern Suburbs


    CCC / Thinkspeed

    Impact:
    Customers can expect intermittent connectivity during the duration of the maintenance period.

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

Service Degradation : Shared Hosting Services | 07 September 2026
  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    Degraded Hosting Services

    We are observing all shared hosting services have restored and are fully operational.

    Customers who require any further assistance may contact our Shared Hosting Support team on 087 470 0700 to be attended to on a case-by-case basis.

    Our engineers continue with restoring full functionality to mobile platform management.

    Further updates to follow

    Regards,

    RSAWEB Support Team

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    Degraded Hosting Services

    We are observing all shared hosting services have restored and are fully operational.

    Customers who require any further assistance may contact our Shared Hosting Support team on 087 470 0700 to be attended to on a case-by-case basis.

    Our engineers continue with restoring full functionality to mobile platform management.

    Further updates to follow

    Regards,

    RSAWEB Support Team

  • Monitoring
    UTC
    Monitoring

    Dear RSAWEB Customer,

    We are observing all shared hosting services have restored and are fully operational.

    Customers who require any further assistance may contact our Shared Hosting Support team on 087 470 0700 to be attended to on a case-by-case basis.

    Further updates to follow.

    Regards,

    RSAWEB Support Team

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates to be provided on at 19:00

     

    Regards,

    RSAWEB Support

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates will be provided on 13 September, 08:00

     

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates will be provided on 12 September, 19:00

     

    Regards,

    RSAWEB Support

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates will be provided on 12 September, 08:00

     

    Regards,

    RSAWEB Support

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates will be provided at 17:00

     

    Regards,

    RSAWEB Support

  • Update
    UTC
    Update

    The status of the incident remains unchanged.

    RSAWEB shared hosting services, including the website and cPanel, are experiencing degraded performance. Engineers are actively supporting affected customers on a case-by-case basis for reported domain and email issues.

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domain or email.

     

    Further updates to be provided at 20:00.

     

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domain or email.

     

    Further updates to be provided at 13:00.

     

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domain or email.

     

    Further updates to be provided at 08:00.

     

    Regards,

    RSAWEB NOC

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer,

    Degraded Hosting Services: Engineers continue to support customers on a case-by-case basis for reported domain or email issues.

    Our team will continue to post updates

    Next update will be available at 20:00

    Regards,

    RSAWEB Support Team

Scheduled Maintenance : Subscriber IP Manager | 8 September 2026
  • Completed
    September 08, 2026 at 3:00 AMUTC
    Completed
    September 08, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 08, 2026 at 1:00 AMUTC
    In progress
    September 08, 2026 at 1:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 01, 2026 at 6:11 AMUTC
    Planned
    September 01, 2026 at 6:11 AMUTC

    Dear RSAWEB Customer,

    Our engineering team will be conducting scheduled maintenance within the RSAWEB core infrastructure on the Subscriber IP manager.

    The change is expected to be non-impacting to customers.

     

    Please see change information below:

     

    Maintenance Notice Summary:
    Planned Start Date/Time: 08/09/2026 03:00 SAST
    Planned End date/Time: 08/09/2026 05:00 SAST
    Maintenance Window: 2 hour
    Expected Impact: Low
    Affected services: Subscriber IP manager

     

    Impact:
    Broadband customers should continue to operate normally during the change window.

    During the maintenance window any new connections or IP lease renewals will fail, including customers who restart their routers during the change window.

    No action is required from customers unless they experience connectivity issues following a router restart.

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

Service Disruption: Hosting Facility Services | 07 September 2026
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Dear RSAWEB Customer,
     
    Mobile data services have reconnected after the successful completion of the Phase 2 restoration and remain stable. 

    RSAWEB engineers continue with restoration of the remaining hosted services. 
     
    Further updates at 09:00.
     
    Regards,
    RSAWEB NOC

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer,
     
    Mobile data services have reconnected after the successful completion of the Phase 2 restoration and remain stable.

    RSAWEB engineers continue with restoration of the remaining hosted services.
     
    Further updates at 08:00.
     
    Regards,
    RSAWEB NOC

  • Monitoring
    UTC
    Monitoring

    Phase 2 restoration has completed successfully and business mobile data services have restored.

    Our engineers continue to monitor for stability.

    Further updates to follow at 06:00.

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

     

    Phase 2 restoration efforts are ongoing. The process is expected to run for a few more hours before completion, after which sims are expected to start reconnecting.

     

    Complete restoration of the affected services remains our utmost priority and our next update will be at 06:00.

     

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

     

    Our engineers have made good headway in restoring affected services.

     

    Engineers have successfully completed phase 1 of the restore process for mobile services. Phase 2 is under way with the next update at 21:00

     

    We appreciate your continued patience and understanding whilst our teams work to fully restore all affected services, and we apologise for the inconvenience

     

    Regards,
    RSAWEB Support Team

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    Our engineers have made good headway in restoring affected services.

    The majority of cPanel shared hosting services have been restored and efforts are ongoing to restore the remaining affected services.

    Engineers continue with efforts to restore affected mobile data services, for which no ETA is available as yet.

    The next update will follow at 19:00

    We appreciate your continued patience and understanding whilst our teams work to fully restore all affected services, and we apologise for the inconvenience

    Regards,
    RSAWEB Support Team

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

     

    Our RSAWEB engineers are continuing to work to restore the remaining affected mobile data services. We apologize that restoration is taking longer than expected and appreciate your patience and understanding.
     

    Certain cPanel shared hosting services have restored, RSAWEB engineers continue to restore the remaining affected services.

     

    The next update will be provided at 16:00.

     

    We sincerely apologize for the ongoing inconvenience and appreciate your continued patience and understanding while our teams work to fully restore the affected services.

     

    Regards,

     

    RSAWEB NOC

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer,

     

    Our RSAWEB engineers are continuing their efforts to restore the remaining affected mobile data services. While good progress is being made, the restoration process is taking longer than originally anticipated.

     

    Work is also ongoing to restore the affected cPanel shared hosting services, with positive progress being made.

     

    The next update will be provided at 15:00.

     

    We sincerely apologize for the ongoing inconvenience and appreciate your continued patience and understanding while our teams work to fully restore the affected services.

     

    Regards,

     

    RSAWEB NOC

  • Monitoring
    UTC
    Monitoring

    Dear RSAWEB Customer,

     

    RSAWEB engineers continue to make progress in restoring the remainder of the impacted mobile data services subscribers, though it is taking longer than was initially anticipated.

    Restoration efforts continue on affected cPanel shared hosting services with good progress being made.

    Further updates to follow at 14:00

     

    We apologies for the ongoing inconvenience and thank you for your patience.

     

    Regards,

     

    RSAWEB NOC

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer,

     

    RSAWEB engineers are making progress in restoring the remainder of the impacted mobile data services subscribers, although it is taking longer than was initially anticipated.

    Restoration efforts continue on affected cPanel shared hosting services.

    Further updates to follow at 13:00

     

    We apologies for the ongoing inconvenience and thank you for your patience.

     

     

    Regards,

     

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

     

    RSAWEB engineers are making progress in restoring the remainder of the impacted mobile data services subscribers, although it is taking longer than was initially anticipated.

    Restoration efforts continue on affected cPanel shared hosting services.

    Further updates to follow at 12:00

     

    We apologies for the ongoing inconvenience and thank you for your patience.

     

    Regards,

     

    RSAWEB NOC

  • Monitoring
    UTC
    Monitoring

    Dear RSAWEB Customer,

     

    This is a further update regarding the issue affecting our hosting services.

     

    Certain mobile services have been restored overnight. The status of the remaining affected services is unchanged, and RSAWEB engineers continue to work towards restoring them.

     

    Status: Remediation in progress

    Impact: RSAWEB website and Subscriber Management Platform

    Further update: 10:30AM

     

    We apologies for the ongoing inconvenience and thank you for your patience.

     

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    This is a further update regarding the issue affecting our hosting services.

    Certain mobile services have been restored overnight. The status of the remaining affected services is unchanged, and RSAWEB engineers continue to work towards restoring them.

    Status: Remediation in progress

    Impact: RSAWEB website and Subscriber Management Platform

    Further update: 9:30AM

    We apologies for the ongoing inconvenience and thank you for your patience.

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Certain mobile services have been restored overnight. The RSAWEB engineers continue with restoration efforts for the remainder of the subscriber base.

    Further updates to follow at 08:00.

    Thank you for your continued patience as we work towards complete restoration of services.

    Regards,

    RSAWEB NOC

  • Identified
    UTC
    Identified

    UPDATE:

    Dear RSAWEB Customer,

    The RSAWEB engineers continue to make good headway with the restoration of affected mobile data services.

    Further updates to follow at 06:00.

    Thank you for your continued patience.

    Regards,
    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer

    Openserve fibre customers:
    Our engineers have observed that affected Openserve fibre customer services have started restoring. Affected customers are recommended to power cycle their routers.

    RSAWEB mobile data services
    Our engineering team continues to work on the ongoing restore of affected mobile data services. Restoration is taking longer than initially anticipated.

    Next update: 00:00

    Regards

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    Our engineering team continues to work on restoring affected services.

    Home users on Openserve fibre and RSAWEB mobile data services remain impacted while remediation efforts are underway.

    No ETA is available at present.

    Next update: 22:00 SAST

    We apologise for the inconvenience and thank you for your continued patience.

    Regards,
    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

     

    This is a further update regarding the issue affecting our hosting services.

     

    We are observing multiple services being restored. Our engineering team continues to work on restoring the remaining services. Currently home users on Openserve fibre and RSAWEB mobile data customers are still impacted. No ETA at present.

     

    Status:  Remediation in progress
    Impact: RSAWEB website and Subscriber Management Platform
    Next update: 19:45 SAST

     

    We apologies for the ongoing inconvenience and thank you for your patience.

     

    Regards,

    RSAWEB NOC

  • Monitoring
    UTC
    Monitoring

    Dear RSAWEB Customer,

     

    This is a further update regarding the issue affecting our hosting services.

     

    We are observing multiple services being restored. Our engineering team continues to work on restoring the remaining services. Currently home users on Openserve fibre and RSAWEB mobile data customers are still impacted. No ETA at present.

     

    Status:  Remediation in progress
    Impact: RSAWEB website and Subscriber Management Platform
    Next update: 18:45 SAST

     

    We apologies for the ongoing inconvenience and thank you for your patience.

     

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

     

    This is a further update regarding the issue affecting our hosting services.

     

     We are observing multiple services being restored. Our engineering team continues to work on restoring the remaining services. Currently home users on Openserve fibre and RSAWEB mobile data customers are still impacted.

     

    Status:  Remediation in progress
    Impact: RSAWEB website and Subscriber Management Platform
    Next update: 17:45 SAST

     

    We apologize for the ongoing inconvenience and thank you for your patience.

     

    Regards,

    RSAWEB NOC

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer,

     

    This is a further update regarding the issue affecting our hosting services.

     

    Our engineering team continues working on restoring services. There is no change to the status at this time.

     

    Status: Investigating / Remediation in progress
    Impact: RSAWEB website and Subscriber Management Platform
    Next update: 15:45 SAST

     

    We apologize for the ongoing inconvenience and thank you for your patience.

     

    Regards,

    RSAWEB NOC

  • Monitoring
    UTC
    Monitoring

    Dear RSAWEB Customer,

     

    This is a follow-up to our previous notice regarding the issue affecting our hosting services. Our engineering team continues working on a resolution. The status remains unchanged at this time.

     

    Status: Investigating / Remediation in progress
    Impact: RSAWEB website and Subscriber Management Platform
    Next update: 14:45 SAST

     

    We apologize for the ongoing inconvenience and thank you for your patience.

    Regards,


    RSAWEB NOC

  • Identified
    UTC
    Identified

    Dear  RSAWEB Customer,

     

    We are currently experiencing an issue affecting a subset of our hosting services. Our engineering team has identified the issue and is actively working on a resolution.

     

    Status: Investigating / Remediation in progress

    Impact: Certain hosting services (RSAWEB Website and Subscriber management platform)

    Next update: 13:45 SAST

     

    We apologize for any inconvenience and will provide further updates.

     

    Regards,

    RSAWEB NOC

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    We detected an issue affecting our Bree Street hosting facility.

    Engineers are currently investigating and will provide feedback shortly. At this stage, our website and some cloud services are affected.

     

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Aug 2026

RSAWEB Network Notice | Service Disruption: Gugulethu | 31 August 2026
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer

    Octotel engineers have successfully completed repairs and connectivity has been restored to those affected in the Gugulethu area

    Kindly reboot your fibrebox and route when testing your connectivity

  • Monitoring
    UTC
    Monitoring

    Dear RSAWEB Customer

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: +-3 hours

    Further updates to follow as the team makes progress.

  • Update
    UTC
    Update

    Dear RSAWEB Customer


    Octotel engineers continue to work on fibre repairs to the affected customers in the Gugulethu area.

    ETR + - 4 hours

    Thank you for your patience during this time

    Further updates to follow

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to affected customers.

    ETR for complete restoration: +-4 hours

    Further updates to follow as the team makes progress.

    Regards,

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer

    Octotel engineers are currently on-site, assessing the damage across the fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Kindly await further updates

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer


    Octotel is observing an issue affecting certain customers on the Gugulethu node.


    Affected Area: Gugulethu, Nyanga.


    Affected roads are listed below:

    • Great Dutch Street

    • Amplankeni Crescent

    • Terminus Road

    • Steve Karnovertz Street

    • B Longo Road

    • J Makateng Road

    • G Ntamo Street

    • Z Memani Road

    • L Yeko Close

    • J Galweni Street

    • Ntlangano Crescent

    • Sombo Street

    • Mapasa Street

    • Zolile Geld Road

    • Mathambiso Road

    • Temba Khondlo

    • John Konile Street

    • Ny 103 Street

    • Ny 102 Street

    • Gladys Mgudlandlu Street

    • Vukukhanye Street

    • Ny 78 Street

    • Elijah Loza Street

    • West Dakuse Street

    • E Mjodo Street

    • Tritonia Road

    • Kolanisi Street

    • Kraal Road

    • Miller Street

    • Jacob Street

    • A Jacobs Street

    • Maplangeni Street

    • Ny 7 Street

    • M Mbewana Street

    • Ny 101 Street

    • Ny 100 Street

    • Mcnaght Kwanini Street

    • L Dike Street

    • Samuel Langa Street

    • Siwa Street

    • Sthandathu Mjanyana

    • South Saba Crescent

    • Ny 3A Street

    • Ny 38 Street

    • Vuyani Maphuza Street

    • Fenqe Street

    • Gillian Close

    • Ny 99 Street

    • Emdeni Street

    • Ben Zantsi Street

    • Ny 21 Street

    • Noude Street

    • Jan Van Eck Road

    • Lee Bozalek Road

    • Gugulethu Seven Street

    • Sikhululekile Street

    • Ny 77 Street

    • Thembalethu Street

    • Ny 3 North Street

    • E Hewu Street

    • S Saba Street

    • Ngxatha Street

    • Mzamka Street

    • Ernie Batt Crescent

    • Mpumelelo Rwarwa Road

    • Cubungu Street

    • Tsamana Street

    • Mampi Close

    • Wiseman Setheni Street

    • Mbambo Street

    • Gilbert Naphakade Street

    • Nontobeko Steleki Street

    • Naude Street

    Octotel Engineers are investigating.

    Kindly await further updates.

RSAWEB Network Notice | Scheduled Maintenance: Durban Connectivity Services | 25 August 2026
  • Completed
    August 25, 2026 at 3:00 AMUTC
    Completed
    August 25, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    August 25, 2026 at 2:00 AMUTC
    In progress
    August 25, 2026 at 2:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 18, 2026 at 1:23 PMUTC
    Planned
    August 18, 2026 at 1:23 PMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance on our Durban infrastructure to increase capacity & improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 25/08/2026 04:00 SAST
    Planned End date/Time: 25/08/2026 05:00 SAST
    Maintenance Window: 1 hour
    Expected Impact: Medium
    Affected services: Durban Connectivity Services

    Impact:
    Customers can expect brief disruptions during the duration of the maintenance window.

    Our support teams are available on 087 470 0000 or via support@rsaweb.net

    Regards,
    RSAWEB Support Team

RSAWEB Network Notice | Service Disruption: Octotel Plettenberg bay | 24 August 2026
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer

    Octotel engineers have completed all fibre repairs and restored connectivity to the affected customers in the Plettenberg area.

    Kindly reboot your fibre box and route to restore your connectivity.

    We thank you for your patience during this inconvenient time.

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer

    We are observing an issues affecting certain customers in the Plettenberg Bay area

    Affected complex

    Santini Village, Bowtie Drive

    Octotel engineers are investigating

    Further updates to follow.

RSAWEB Network Notice -- Service Disruption | Octotel Bloueberg | 24 August 2026
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer

    Octotel engineers have completed all fibre repairs and restored connectivity to the affected customers in the Blouberg area

    Kindly reboot your fibre box and route to restore your connectivity

    We thank you for your patience during this inconvenient time

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer

    Octotel engineers have started with fibre repairs to restore connectivity to those affected customer in the Bloeberg area.

    No ETR at this current time.

    Further updates to follow.

  • Update
    UTC
    Update

    Dear RSAWEB Customer

    Octotel engineers are on-site, assessing the damage to the fibre infrastructure to those affected in the Blouberg area.

    No ETR available at the moment.

    Further updates to follow

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer

    We are observing an issue affecting certain Octotel customers in the Blouberg area.

    Affected road:

    Morningford Road

    Octotel engineers are investigating.

    Further updates to follow

Emergency Pro-Active Maintenance : VOIP Systems, Fixed LTE | 21 August 2026
  • Completed
    August 21, 2026 at 3:00 AMUTC
    Completed
    August 21, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    August 21, 2026 at 2:00 AMUTC
    In progress
    August 21, 2026 at 2:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 19, 2026 at 10:05 AMUTC
    Planned
    August 19, 2026 at 10:05 AMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting emergency pro-active software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 21/08/2026 04:00 SAST
    Planned End date/Time: 21/08/2026 05:00 SAST
    Maintenance Window: 1 hour(s)
    Expected Impact: Low
    Affected services: All VOIP Services, Fixed LTE

    Impact:
    Customers can expect up to 30 minutes of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window

    Regards,
    RSAWEB Support

Jul 2026

RSAWEB Network Notice - Service Disruption | Octotel - Rondebosch | 31 July 2026
  • Resolved
    UTC
    Resolved

    Dear Rsaweb Customer

    Octotel engineers have successfully completed fibre repairs for customer affected in the Rondebosch,Wynberg area

    Kindly reboot your fibre box and route to restore connectivity.

    We once again thank you for your patience during the repair process

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer

    Octotel engineers have started with fibre repairs to restore connectivity to the affected customers in Rondebosch, Wynberg area

    ETR for complete restoration:+- 2 hours

    We thank you for your patience during this time


    Further updates to follow

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer

    We are observing a issue affecting certain Octotel customers in the Rondebosch, Wynberg area

    Affected road/s are listed below:

    • Broad Road


    Further updates to follow.

Scheduled Vendor Maintenance : FLTE Mobile Services | 29 July 2026
  • Completed
    July 29, 2026 at 3:00 AMUTC
    Completed
    July 29, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    July 29, 2026 at 2:00 AMUTC
    In progress
    July 29, 2026 at 2:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 24, 2026 at 10:19 AMUTC
    Planned
    July 24, 2026 at 10:19 AMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance on FLTE Mobile Services to improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 29/07/2026 04:00 SAST
    Planned End date/Time: 29/07/2026 05:00 SAST
    Maintenance Window: 1 hour
    Expected Impact: Medium
    Affected services: Consumer Fixed LTE services

    Impact:
    Customers can expect intermittent to no connectivity during the duration of the maintenance window.

    Our support teams are available on 087 470 0000 or via support@rsaweb.net

    Regards,
    RSAWEB Support Team

RSAWEB Network Notice - Service Disruption | Octotel Strand | 24 July 2026
  • Resolved
    UTC
    Resolved

    Octotel engineers have completed the fibre repairs works. Customers who are still offline are encouraged to reboot their ONT and router and retest the connection.

    We sincerely apologise for any inconvenience caused and appreciate your patience during the repair process.

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer

    Octotel engineers have started with fibre repairs to restore connectivity to the affected customers in the Strand and surrounding areas

    ETR for complete restoration +- 5 hours

    Further updates to follow

  • Update
    UTC
    Update

    Dear RSAWEB Customer


    We continue observe a issue affecting certain Octotel customers in the Strand and surrounding areas

    Affected Roads are listed below:


    1st Street

    3rd Street

    4th Street

    Abattoir Street

    Ash Close

    Augusta Close

    Beech Close

    Bergamot Road

    Black Forest Drive

    Bloubos Road

    Broadlands Road

    Brewery Road

    Brewery Street

    Canal Crescent

    Cherry Hills Close

    Chestnut Avenue

    Chestnut Close

    Chestnut Avenue

    Dallas Crescent

    Disa Road

    Estoril Way

    Faure Marine Drive

    Farlow Way

    Forbes Street

    Fortuin Street

    Fuchsia Road

    George Street

    Gordon's Bay Drive

    Gousblom Road

    Hassan Khan Avenue

    Hibiscus Avenue

    Iris Street

    John Wyngaard Street

    Lancaster Road

    Le Grange Street

    Lemoenboom Road

    Liberty Street

    Mydrecht Street

    Onverwacht Road

    Oosterlig Street

    Pebble Beach Close

    Play Close

    St Andrews Drive

    Tulip Close

    Uitspan Close

    Vredenhof Road

    Wack Wack Close

    Wairakei Close

    Whistlewood Crescent

    Octotel Engineers continue to investigate the issue

    Further updates to follow

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer

    We are observing a issue affecting Octotel customers in the Strand and surrounding areas


    Octotel engineers are investigating.

    Further updates to follow.

RSAWEB Network Notice | Service Disruption - Frogfroot Blouberg, Parklands & Tableview | 21 July 2026
  • Resolved
    UTC
    Resolved

    Connectivity has been restored for affected Frogfoot customers in Blouberg and surrounding areas.

    Frogfoot Engineers will continue to monitor the network to ensure stability.

    No further disruption is expected at this time.

  • Update
    UTC
    Update

    Frogfoot and RSAWEB Engineers continue to investigate an issue affecting certain Frogfoot customers in Blouberg and surrounding areas.

    Kindly await further updates.

  • Update
    UTC
    Update

    Dear RSAWEB Customer

    We are observing an issue affecting certain Frogfoot customers in Blouberg, Parklands, Tableview and surrounding areas.

    Frogfoot Engineers continue to investigate

    Kindly await further updates.

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting certain Frogfoot customers in Blouberg, Parklands, Tableview and surrounding areas.

    Frogfoot Engineers are currently investigating

    Further updates to follow

    Kind Regards

RSAWEB Network Notice | Service Disruption: Gugulethu| 17 July 2026
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer

    Octotel engineers have completed the fibre repairs works. Please reboot your ONT and routers and retest the connection. 

    Octotel sincerely apologizes for any inconvenience caused and appreciates your patience during the repair process.

    Kind Regards

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer,

    Octotel's engineers are currently on-site, assessing the damage across the fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Further updates to follow.

    Kind Regards

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting certain Octotel customers in Gugulethu and surrounding areas.

    Octotel Engineers are investigating.

    Kindly await further updates.

Jul 2026 to Sep 2026

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