RSAWEB Consumer Notices - Notice history

Dear RSAWEB Customer,

Octotel engineers have completed the fibre repair works. Please reboot your ONT and routers and retest the connection.

Octotel sincerely apologizes for any inconvenience caused and appreciate your patience during the repair process.

Regards.

We are observing that services for the KZN region have been restored and are testing as stable.

We anticipate no further service disruptions.

We continue to work with our partner provider to resolve the service degradation affecting the KZN region.

Kindly await further updates.

Dear RSAWEB Customer

Octotel engineers have observed all services in the Eden District and surrounding areas to be fully restored

Kindly do reboot your fibrebox and route

Frogfoot has implemented a fix for the degraded performance issue. If you were affected, please reboot your ONT and router to restore your connection fully.

We appreciate your patience and apologise for any inconvenience caused.

Frogfoot's advanced support team is actively investigating the issue affecting certain customers in the Western and Eastern Cape regions.

Affected Frogfoot customers may experience slow speed and high latency during this time.

No ETR at present.

Kindly await further updates.

RSAWEB and Frogfoot engineers continue to investigate the degraded performance impacting Frogfoot services across Western and Eastern Cape regions.

Customers with Frogfoot services may experience slow connectivity and possible high latency.

We have no ETR at present.

Kindly await further updates.  

Dear RSAWEB Customer

Octotel engineers have completed the fibre repairs works. Please reboot your ONT and routers and retest the connection.

Octotel sincerely apologizes for any inconvenience caused and appreciates your patience during the repair process.

Regards.

Dear RSAWEB Customer

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

Further updates to follow as Octotel Engineers makes progress.

Kindly await further updates.

Regards,

Dear RSAWEB Customer

Octotel is observing an issue affecting certain customers on the Wellington Node.

Affected Area: Paarl

Affected roads are listed below:

Amandel Street

Amstelhof Avenue

Champagne Street

Cinsaut Avenue

Claret Street

Conrad Street

Dietrich Street

Emerald Street

Fisant Street

Flamink Street

Gamay Avenue

Houtkapper Street

Jan Fiskaal Street

Jephthah Close

Knolvlei Street

Kraanvoël Street

Lloyd Street

Magnolia Street

Matthews Street

Meyer Street

Nicholl Street

Patrys Street

Pearl Street

Pelikaan Street

Petersen Street

Piet-My-Vrou Street

Pinot Avenue

Riverside Street

Sampson Street

Shiraz Street

Solomon Street

Spes Bona Street

Steenkamp Street

Suikerbekkie Street

Tarentaal Street

Theys Avenue

Tinktinkie Street

Topaz Street

Octotel Technicians are currently investigating.

Kindly await further updates.

Regards,

Dear RSAWEB Customer

Octotel engineers have completed all repairs and connectivity restored to affected customers in Rondebosch area

Should you still experience any no connectivity kindly restart your fibre box and route

We do apologize for any inconveniences this has caused

Dear RSAWEB Customer

Octotel engineers continue to work on restoring connectivity to those affected customers in the Rondebosch area.

Certain customer connections have been restored.

Estimated time of resolution approximately 2 hours

Kindly await further updates

Dear RSAWEB Customer

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

ETR for complete restoration: +-2.5 hours

Further updates to follow as the team makes progress.

Kindly await further updates.

Regards,

Dear RSAWEB Customer,

Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

ETR for complete restoration: ± 4 Hours

Further updates to follow as the team makes progress. 

Regards,

Dear RSAWEB Customer

Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers.

ETR to follow as Octotel engineers makes progress.

Kind Regards,

Dear RSAWEB Customer

Octotel engineers have completed the fibre repairs works. Please reboot your ONT and routers and retest the connection.

Octotel sincerely apologises for any inconvenience caused and appreciates your patience during the repair process.

Regards,

Dear RSAWEB Customer

Octotel engineers have continued with the fibre repairs to restore connectivity to those remaining affected customers.

Further updates to follow as Octotel engineers makes progress.

Regards,

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

Due to complications onsite, etr has been extended. ETR for complete restoration: ±4 hour

Kindly await further updates.

Dear RSAWEB Customer

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

ETR for complete restoration: ±4 hours

Further updates to follow as our team makes progress.

Regards,

Dear RSAWEB Customer,

Octotel engineers are currently working on fibre resplicing to restore connectivity for affected customers

Estimated time to restore service + - 6 hours

Further updates to follow.

Dear RSAWEB Customer,

Octotel's engineers are still on-site, assessing the damage across the fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

Further updates to follow.

Regards,

Dear RSAWEB Customer,

Octotel's engineers are currently on-site, assessing the damage to the below affected streets within the fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

Further updates to follow.

Regards,

Dear RSAWEB Customer

We are observing an issue affecting certain customers in the Cape Gate area.

Affected roads are listed below:

• Alice Street

• Beatrix Street

• Bonzai Close

• Brass Street

• Carel Marincowits Street

• Castle Close

• Central Avenue

• Chrome Street

• Church Street

• Da Gama Street

• Denne Street

• Eighth Avenue

• Eleventh Avenue

• Essenhout Crescent

• Faymo Close

• Faymo Street

• Ferndale Street

• Ferrous Street

• Fifth Avenue

• First Avenue

• Fourth Avenue

• Fourie Street

• Geelbos Close

• Gemini Street

• Goud Crescent

• Harbot Crescent

• Industria Street

• Industrial Road

• Jeanette Street

• Kerk Street

• Kleinbegin St

• Koper Street

• Lang Street

• Lincoln Street

• Long Street

• Lood Street

• Market Road

• Ninth Avenue

• Nikkel Street

• North Avenue

• Oastergrens Road

• Old Paarl Road

• Omega Crescent

• Orion Road

• Perth Road

• Petersen Street

• Pine Wood Crescent

• Pisces Crescent

• Plantation Street

• Plein Street

• Recreation Road

• Rugby Park Crescent

• School Street

• Sending Street

• Seventh Avenue

• Silver Street

• Sixth Avenue

• Skakel Street

• Staal Street

• Stasie Street

• Station Road

• Station Street

• Summer Close

• Taurus Road

• Tee Jay Close

• Tee Jay Road

• Tenth Avenue

• Third Avenue

• Tyne Place

• Tyne Road

• Van Der Bijl St

• Van Der Bijl Street

• Van Der Ross Rd

• Van Riebeeck Street

• Verster Street

• Viben Avenue

• Voortrekker Road

• Vredenhof Crescent

• Wessel Geldenhuys Street

• William Dabbs Street

Octotel Technicians are currently investigating.

Kindly await further updates.

Our upstream provider has confirmed that the fibre repair work in the affected area has been completed.

If you are still offline, please reboot your ONT and router and then retest your connection.

We apologise for any inconvenience caused and appreciate your patience while the repairs were underway.

We are observing an issue affecting certain Octotel customers in Strand

Affected roads are listed below:

1st Street

3rd Street

4th Street

Abattoir Street

Adela Street

Adiela Street

Amy Street

Annike Close

Anthea Street

Ash Close

Augusta Close

Beech Close

Bergamot Road

Black Forest Drive

Bloubos Road

Blouw Street

Bridgotte Street

Broadlands Road

Canal Crescent

Cassies Road

Chanita Street

Cherry Hills Close

Chestnut Avenue

Chestnut Close

Dallas Crescent

Disa Road

Erica Street

Estoril Way

Fame Crescent

Fareal Street

Farlow Way

Fatima Street

Faure Marine Drive

Forbes Street

Fortuin Street

Fuchsia Road

Geldenhuys Avenue

George Street

Gleneagles Mews Close

Golf Terrace

Gordon's Bay Drive

Gousblom Road

Grootboom

Gustrouw Avenue

Hassan Khan Avenue

Hibiscus Avenue

Iris Street

Jasmin Street

Johaar Adams Street

John Wyngaard Street

Laetitia Street

Lancaster Road

Lemoenboom Road

Liberty Street

Mydrecht Street

Nadia Street

Natasha Street

Nazli Crescent

O'Connell Drive

Onverwacht Road

Pebble Beach Close

Petunia Avenue

Play Close

Ross Street

Saint Andrews Drive

Sercor Drive

Serina Street

Shireen Street

Smith Street

Solly Arendse Close

Stephanie Street

Suraya Street

Tania Street

Tracy Street

Tulip Close

Uitspan Close

Valda Street

Veronica Street

Victoria Street

Wack Wack Close

Wairakei Close

Whistlewood Crescent

Wild Olive

William Stewart Street

Wilhelmina Schaefer Street

Zaida Street

Zeanette Street

Octotel Technicians are currently investigating.

Kindly await further updates.

Dear RSAWEB Customer

Octotel engineers are observing services via Plett have restored and are testing stable, however remain at risk and degraded.

Power outages along the Garden Route and bad weather are still affecting backup systems.

Thank you for your patience and understanding.

We are observing that services have restored.

Octotel engineers are monitoring for stability.

Kindly await further updates.

Octotel technicians remain en route to conduct further investigations.

No ETA has been provided as yet.

Kindly await further updates.