RSAWEB Consumer Notices - Notice history

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Oct 2026

OCT21
RESCHEDULED: Scheduled Maintenance : VOIP Systems, Fixed LTE | 21 October 2026
Planned8:00 PM – 8:00 PMUTC
  • Update
    August 14, 2026 at 4:55 AMUTC
    Update
    August 14, 2026 at 4:55 AMUTC

    Dear RSAWEB Customer,

    Scheduled maintenance has been rescheduled.

    RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 20/10/2026 22:00 SAST
    Planned End date/Time: 20/10/2026 01:00 SAST
    Maintenance Window: 3 hour(s)
    Expected Impact: Low
    Affected services: All VOIP Services, Fixed LTE

    Impact:
    Customers can expect up to 30 minutes of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window

    Our support teams are available on 087 470 0000 or by logging a ticket at rsaweb.co.za

    Regards,
    RSAWEB Support

  • Planned
    July 01, 2026 at 7:37 AMUTC
    Planned
    July 01, 2026 at 7:37 AMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 15/08/2026 22:00 SAST
    Planned End date/Time: 16/08/2026 04:00 SAST
    Maintenance Window: 6 hour(s)
    Expected Impact: High
    Affected services: All VOIP Services, Fixed LTE

    Impact:
    Customers can expect up to 2 hours of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window

    Our support teams are available on 087 470 0000 or by logging a ticket at rsaweb.co.za

    Regards,
    RSAWEB Support

OCT20
RESCHEDULED: Scheduled Maintenance : VOIP Systems, Fixed LTE | 20 October 2026
In progress8:00 PM – 8:00 PMUTC
  • Update
    August 14, 2026 at 4:53 AMUTC
    Update
    August 14, 2026 at 4:53 AMUTC

    Dear RSAWEB Customer,

    Scheduled maintenance has been rescheduled.

    RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 20/10/2026 22:00 SAST
    Planned End date/Time: 20/10/2026 01:00 SAST
    Maintenance Window: 3 hour(s)
    Expected Impact: Low
    Affected services: All VOIP Services, Fixed LTE

    Impact:
    Customers can expect up to 30 minutes of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window

    Our support teams are available on 087 470 0000 or by logging a ticket at rsaweb.co.za

    Regards,
    RSAWEB Support

  • Planned
    July 01, 2026 at 7:34 AMUTC
    Planned
    July 01, 2026 at 7:34 AMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 14/08/2026 22:00 SAST
    Planned End date/Time: 15/08/2026 01:00 SAST
    Maintenance Window: 3 hour(s)
    Expected Impact: Low
    Affected services: All VOIP Services, Fixed LTE

    Impact:
    Customers can expect up to 30 minutes of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window

    Our support teams are available on 087 470 0000 or by logging a ticket at rsaweb.co.za

    Regards,
    RSAWEB Support

Octotel FTTH | Ruyterwacht | Service Disruption
ResolvedMajor outage15 hours 39 minutes
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer

    Octotel engineers have completed the fibre repairs works. Kindly reboot your router and retest the connection.

    Octotel sincerely apologizes for any inconvenience caused and appreciates your patience during the repair process.

    Regards,

  • Update
    UTC
    Update

    Dear RSAWEB Customer

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

    ETR for complete restoration: ± 3 Hours

    Further updates to follow as our team makes progress. 

    Regards,

  • Monitoring
    UTC
    Monitoring

    Dear RSAWEB Customer

    Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: ± 6 Hours.

    Further updates to follow as our team makes progress. 

    Regards,

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer, 

    Octotel's engineers are currently on-site, still assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Further updates to follow.

    Regards,

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer, 

    We are observing an issue affecting certain customers in Ravensmead and surrounding areas. 

    Octotel Engineers are investigating.

    Kindly await further updates.

OCT6
RSAWEB Network Notice | Scheduled Maintenance | 06 October 2026
CompletedMaintenance2 hours
  • Completed
    October 06, 2026 at 4:00 AMUTC
    Completed
    October 06, 2026 at 4:00 AMUTC
    Maintenance has completed successfully
  • In progress
    October 06, 2026 at 2:00 AMUTC
    In progress
    October 06, 2026 at 2:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 29, 2026 at 9:44 AMUTC
    Planned
    September 29, 2026 at 9:44 AMUTC

    Dear RSAWEB Customer,

     

    RSAWEB engineers will be conducting scheduled maintenance on the Metro Fibre Network to improve the resilience of the network.

     

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 06/10/2026 04:00 SAST
    Planned End date/Time: 06/10/2026 06:00 SAST
    Maintenance Window: 2 hour(s) 
    Expected Impact: Medium 
    Affected services: JHB MFN customers

     

    Impact:
    Customers can expect up to 2 hours of downtime during this maintenance window.

     

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

     

    Regards,
    RSAWEB NOC
    Network Operations Centre

RSAWEB Notice| Octotel Service Disruption |Wellington Node | 01 October 2026
ResolvedPartial outage2 hours 26 minutes
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer

    Octotel engineers have completed the fibre repairs works. Please reboot your ONT and routers and retest the connection. 

    Octotel sincerely apologizes for any inconvenience caused and appreciates your patience during the repair process.

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    Octotel technicians are on site and are investigating.

    Kindly await further updates

    Regards,



  • Investigating
    UTC
    Investigating

    Dear RSWEB Customer

    We are observing an issue affecting services at the Wellington aggregation node.

    Octotel Engineers are currently investigating.

    Kindly await further updates.

Sep 2026

RSAWEB Notice : Octotel Cape Gate Service Disruption | 29 September 2026
ResolvedMajor outage6 hours 58 minutes
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer

    Octotel engineers have completed all fibre repairs to those affected in the Cape Gate and surrounding areas

    Kindly restart your fibre box and route

    We do apologize for any inconvenience caused during the this time



  • Update
    UTC
    Update

    Dear RSAWEB Customer

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: +-4 hours

    Further updates to follow as the team makes progress.

    Regards,

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer

    Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers.

    ETR for complete restoration: 5 Hours.

    Further updates to follow as our team makes progress.

    Kind Regards,

  • Update
    UTC
    Update

    Dear RSAWEB Customer

    Octotel Engineers are observing an issue affecting certain customers in the Cape Gate and surrounding areas

    Roads Affected :

    Adrienne Street

    Aloha Close

    Ascot Street

    Aucuba Street

    Canal Close

    Conroy Street

    Coucal Street

    Crombec Street

    Dan King Road

    Daphne Crescent

    Erani Close

    Figaro Crescent

    Fiskaal Close

    Flamingo Crescent

    Florican Drive

    Forest Drive

    Hantamberg Road

    Hermon Crescent

    Hill Close

    Horak Street

    Justicia Crescent

    Kipling Street

    Kwikstert Close

    Lake Close

    Langverwacht Road

    Lapwing Crescent

    Lasea Street

    Loarti Road

    Lonngren Road

    Maleo Road

    Matroosberg Crescent

    Maui Road

    Megan Street

    Monique Crescent

    Mosselbank Road

    Mountain Crescent

    Murrelet Street

    Nepeta Street

    Nero Close

    Nightjar Street

    Ochna Street

    Petrel Road

    Phoenix Crescent

    Piculet Crescent

    Puteoli Street

    Rondeberg Crescent

    Sarel Van Deventer Road

    Sidon Close

    Sterkspruit Street

    Tafelberg Road

    Tapaculo Street

    Tishbe Close

    Tinamou Street

    Trumpeter Road

    Trogon Street

    Van der Merwe Street

    Visser Street

    Vorster Street

    Wailea Road

    Waikiki Road

    Wapnick Street

    Octotel Engineers continue to investigate

    Further updates to follow

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    We are aware of an issue affecting certain customers in Cape Gate and surrounding areas.

    Octotel Engineers are investigating.

    Kindly await further updates.

RSAWEB Notice : MTN Fixed LTE Service Disruption | 29 September 2026
ResolvedPartial outage4 hours 56 minutes
  • Resolved
    UTC
    Resolved

    We are observing that all affected MTN customers have been restored.

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer, 

    Certain MTN Fixed LTE customers may be experiencing connection issues following planned maintenance that had taken place this morning.

    RSAWEB Engineers are investigating this matter.

    Kindly await further updates.

RSAWEB Notice | Octotel Service Disruption: Strand| 29 September 2026
ResolvedPartial outage10 hours 43 minutes
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer

    Octotel engineers have completed all fibre repairs to those affected in the Strand and surrounding areas

    Kindly restart your fibre box and route

    We do apologize for any inconvenience caused during the this time

  • Update
    UTC
    Update

    Dear RSAWEB Customer

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: +-4 hours

    Further updates to follow as the team makes progress.

    Regards,

  • Update
    UTC
    Update

    Dear RSAWEB Customer

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: +-6 hours

    Further updates to follow as the team makes progress.

    Regards

  • Update
    UTC
    Update

    Dear RSAWEB Customer

    Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers.

    ETR for complete restoration: 7 Hours.

    Further updates to follow as Octotel makes progress.

    Kind Regards

  • Update
    UTC
    Update

    Dear RSAWEB Customer

    Octotel's engineers are currently on-site, still assessing the damage across the fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Further updates to follow.

    Regards,

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer

    Octotel's engineers are currently on-site, assessing the damage across the fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Further updates to follow.

    Regards,

  • Update
    UTC
    Update

    Dear RSAWEB Customer

    We are observing an issue affecting certain customers on the Strand node.

    Areas affected:

    Gustrow

    Southfork

    Gordon's bay Central

    Lwandle

    Onverwacht

    Rusthof

    Broadlands

    Temperance Town

    Mansfield

    Anchorage Park

    Winslow

    Pine Acres

    Sercor Park

    Octotel Engineers are investigating

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer

    We are observing an issue affecting certain customers on our Strand node.

    Octotel Engineers are investigating.

    Kindly await further updates.

SEP28
Scheduled Vendor Maintenance: MTN FLTE Mobile Services | 28 September 2026
CompletedMaintenance21 hours
  • Completed
    September 29, 2026 at 7:00 AMUTC
    Completed
    September 29, 2026 at 7:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 28, 2026 at 10:00 AMUTC
    In progress
    September 28, 2026 at 10:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 28, 2026 at 9:48 AMUTC
    Planned
    September 28, 2026 at 9:48 AMUTC

    Dear RSAWEB Customer,

     

    RSAWEB engineers will be conducting two different scheduled maintenance on certain FLTE Mobile Services to improve the resilience of the network.

     

    Please see change information below:

     

    Maintenance Notice Summary:

    Planned Start Date/Time: 28/09/2026 12:00 SAST

    Planned End date/Time: 28/09/2026 13:00 SAST

     

    Planned Start Date/Time: 29/09/2026 07:00 SAST

    Planned End date/Time: 29/09/2026 09:00 SAST

     

    Maintenance Window: 1-2 hours

    Expected Impact: Low

    Affected services: Consumer Fixed LTE services

     

    Impact:

    Customers can expect a brief dip in connectivity during the maintenance window.

     

    Affected customers should be notified via SMS. Our support teams are available on 087 470 0000 or via support@rsaweb.net

     

    Regards,

    RSAWEB Support Team

RSAWEB Network Notice | Service Disruption: Fibre Geeks: Cape town| 28 September 2026
ResolvedPartial outage1 hour 47 minutes
  • Resolved
    UTC
    Resolved

    Dear RSAWEB customer

    We are observing services for Fibre Geeks customers in the Cape Town and surrounding areas have restored and are testing stable.

    We anticipate no further service disruptions.



  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer

    We are observing a issue affecting FibreGeeks customers in the Cape town and surrounding areas.

    FibreGeeks engineers are investigating

    Further Updates to follow.

Aug 2026

RSAWEB Network Notice | Service Disruption: Gugulethu | 31 August 2026
ResolvedPartial outage9 hours 19 minutes
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer

    Octotel engineers have successfully completed repairs and connectivity has been restored to those affected in the Gugulethu area

    Kindly reboot your fibrebox and route when testing your connectivity

  • Monitoring
    UTC
    Monitoring

    Dear RSAWEB Customer

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: +-3 hours

    Further updates to follow as the team makes progress.

  • Update
    UTC
    Update

    Dear RSAWEB Customer


    Octotel engineers continue to work on fibre repairs to the affected customers in the Gugulethu area.

    ETR + - 4 hours

    Thank you for your patience during this time

    Further updates to follow

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to affected customers.

    ETR for complete restoration: +-4 hours

    Further updates to follow as the team makes progress.

    Regards,

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer

    Octotel engineers are currently on-site, assessing the damage across the fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Kindly await further updates

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer


    Octotel is observing an issue affecting certain customers on the Gugulethu node.


    Affected Area: Gugulethu, Nyanga.


    Affected roads are listed below:

    • Great Dutch Street

    • Amplankeni Crescent

    • Terminus Road

    • Steve Karnovertz Street

    • B Longo Road

    • J Makateng Road

    • G Ntamo Street

    • Z Memani Road

    • L Yeko Close

    • J Galweni Street

    • Ntlangano Crescent

    • Sombo Street

    • Mapasa Street

    • Zolile Geld Road

    • Mathambiso Road

    • Temba Khondlo

    • John Konile Street

    • Ny 103 Street

    • Ny 102 Street

    • Gladys Mgudlandlu Street

    • Vukukhanye Street

    • Ny 78 Street

    • Elijah Loza Street

    • West Dakuse Street

    • E Mjodo Street

    • Tritonia Road

    • Kolanisi Street

    • Kraal Road

    • Miller Street

    • Jacob Street

    • A Jacobs Street

    • Maplangeni Street

    • Ny 7 Street

    • M Mbewana Street

    • Ny 101 Street

    • Ny 100 Street

    • Mcnaght Kwanini Street

    • L Dike Street

    • Samuel Langa Street

    • Siwa Street

    • Sthandathu Mjanyana

    • South Saba Crescent

    • Ny 3A Street

    • Ny 38 Street

    • Vuyani Maphuza Street

    • Fenqe Street

    • Gillian Close

    • Ny 99 Street

    • Emdeni Street

    • Ben Zantsi Street

    • Ny 21 Street

    • Noude Street

    • Jan Van Eck Road

    • Lee Bozalek Road

    • Gugulethu Seven Street

    • Sikhululekile Street

    • Ny 77 Street

    • Thembalethu Street

    • Ny 3 North Street

    • E Hewu Street

    • S Saba Street

    • Ngxatha Street

    • Mzamka Street

    • Ernie Batt Crescent

    • Mpumelelo Rwarwa Road

    • Cubungu Street

    • Tsamana Street

    • Mampi Close

    • Wiseman Setheni Street

    • Mbambo Street

    • Gilbert Naphakade Street

    • Nontobeko Steleki Street

    • Naude Street

    Octotel Engineers are investigating.

    Kindly await further updates.

AUG25
RSAWEB Network Notice | Scheduled Maintenance: Durban Connectivity Services | 25 August 2026
CompletedMaintenance1 hour
  • Completed
    August 25, 2026 at 3:00 AMUTC
    Completed
    August 25, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    August 25, 2026 at 2:00 AMUTC
    In progress
    August 25, 2026 at 2:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 18, 2026 at 1:23 PMUTC
    Planned
    August 18, 2026 at 1:23 PMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance on our Durban infrastructure to increase capacity & improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 25/08/2026 04:00 SAST
    Planned End date/Time: 25/08/2026 05:00 SAST
    Maintenance Window: 1 hour
    Expected Impact: Medium
    Affected services: Durban Connectivity Services

    Impact:
    Customers can expect brief disruptions during the duration of the maintenance window.

    Our support teams are available on 087 470 0000 or via support@rsaweb.net

    Regards,
    RSAWEB Support Team

RSAWEB Network Notice | Service Disruption: Octotel Plettenberg bay | 24 August 2026
ResolvedPartial outage2 hours 5 minutes
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer

    Octotel engineers have completed all fibre repairs and restored connectivity to the affected customers in the Plettenberg area.

    Kindly reboot your fibre box and route to restore your connectivity.

    We thank you for your patience during this inconvenient time.

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer

    We are observing an issues affecting certain customers in the Plettenberg Bay area

    Affected complex

    Santini Village, Bowtie Drive

    Octotel engineers are investigating

    Further updates to follow.

RSAWEB Network Notice -- Service Disruption | Octotel Bloueberg | 24 August 2026
ResolvedPartial outage4 hours 2 minutes
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer

    Octotel engineers have completed all fibre repairs and restored connectivity to the affected customers in the Blouberg area

    Kindly reboot your fibre box and route to restore your connectivity

    We thank you for your patience during this inconvenient time

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer

    Octotel engineers have started with fibre repairs to restore connectivity to those affected customer in the Bloeberg area.

    No ETR at this current time.

    Further updates to follow.

  • Update
    UTC
    Update

    Dear RSAWEB Customer

    Octotel engineers are on-site, assessing the damage to the fibre infrastructure to those affected in the Blouberg area.

    No ETR available at the moment.

    Further updates to follow

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer

    We are observing an issue affecting certain Octotel customers in the Blouberg area.

    Affected road:

    Morningford Road

    Octotel engineers are investigating.

    Further updates to follow

AUG21
Emergency Pro-Active Maintenance : VOIP Systems, Fixed LTE | 21 August 2026
CompletedMaintenance1 hour
  • Completed
    August 21, 2026 at 3:00 AMUTC
    Completed
    August 21, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    August 21, 2026 at 2:00 AMUTC
    In progress
    August 21, 2026 at 2:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 19, 2026 at 10:05 AMUTC
    Planned
    August 19, 2026 at 10:05 AMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting emergency pro-active software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 21/08/2026 04:00 SAST
    Planned End date/Time: 21/08/2026 05:00 SAST
    Maintenance Window: 1 hour(s)
    Expected Impact: Low
    Affected services: All VOIP Services, Fixed LTE

    Impact:
    Customers can expect up to 30 minutes of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window

    Regards,
    RSAWEB Support

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