RSAWEB Consumer Notices - Notice history

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Notice history

May 2026

Emergency Maintenance : KZN Connectivity | 13 May 2026
  • Completed
    May 13, 2026 at 12:06 PM
    Completed
    May 13, 2026 at 12:06 PM

    Maintenance has been rescheduled for 15 May 2026

  • In progress
    May 13, 2026 at 2:00 AM
    In progress
    May 13, 2026 at 2:00 AM
    Maintenance is now in progress
  • Planned
    May 13, 2026 at 2:00 AM
    Planned
    May 13, 2026 at 2:00 AM

    Dear RSAWEB Customer,

    RSAWEB's partner provider is running emergency maintenance to improve the reliability and resilience to the KZN region

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 13/05/2026 04:00 SAST
    Planned End date/Time: 13/05/2026 05:00 SAST
    Maintenance Window: 1 hour(s)
    Expected Impact: Low
    Affected Services: KZN Connectivity

    Impact:
    Customers can expect brief periods of intermittent to no connectivity for the duration of the maintenance window. Engineers are on standby should any issues arise from this maintenance

    Our support teams are available on 087 470 0000 or log a ticket via our website

    Regards,
    RSAWEB Support

RSAWEB Network Notice | Service Disruption George, Kleinbrak, Knysna, Sedgefield | 12 May 2026
  • Resolved
    Resolved

    Dear RSAWEB Customer

    Octotel engineers are observing services via Plett have restored and are testing stable, however remain at risk and degraded.

    Power outages along the Garden Route and bad weather are still affecting backup systems.

    Thank you for your patience and understanding.

  • Monitoring
    Monitoring

    We are observing that services have restored.

    Octotel engineers are monitoring for stability.

    Kindly await further updates.

  • Update
    Update

    Octotel technicians remain en route to conduct further investigations.

    No ETA has been provided as yet.

    Kindly await further updates.

  • Investigating
    Investigating

    Dear RSAWEB Customer

    We are observing an issue affecting services for Octotel customers in George, Kleinbrak, Knysna and surrounding areas

    Octotel engineers are currently investigating.

    Kindly await further updates

Octotel FTTH | Service disruption | Plettenberg bay
  • Resolved
    Resolved

    We are observing Octotel services in Plettenberg Bay have been restored and are testing stable.

    We anticipate no further service disruptions.

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Plettenberg Bay restored at the moment.

    Octotel engineers are currently monitoring for stability.

  • Identified
    Identified

    Dear RSAWEB Customer,

    Octotel technicians are en route to site to further investigate the issue. There is currently no confirmed ETA.

    Further updates will follow.

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting Octotel services in the Plettenberg bay area

    Octotel Engineers are currently investigating.

    Kindly await further updates.

RSAWEB Network Notice | Service Disruption - Frogfoot - Table view, Parklands & Surrounds
  • Resolved
    Resolved

    Dear RSAWEB Customer, 

    We are receiving reports of connectivity issues affecting Frogfoot customers in Tableview, Parklands, and surrounding areas. Engineers have implements a fix and services are restoring. Please reboot and test. 

     

  • Investigating
    Investigating

    Dear RSAWEB Customer,
    We are receiving reports of connectivity issues affecting Frogfoot customers in Tableview, Parklands, and surrounding areas. RSAWEB and Frogfoot Engineers are investigating.Kindly await updates. 

Scheduled Maintenance | RSAWEB Prepaid Octotel Customers | 05 May 2026
  • Completed
    May 05, 2026 at 3:30 AM
    Completed
    May 05, 2026 at 3:30 AM
    Maintenance has completed successfully
  • In progress
    May 05, 2026 at 1:30 AM
    In progress
    May 05, 2026 at 1:30 AM
    Maintenance is now in progress
  • Planned
    May 05, 2026 at 1:30 AM
    Planned
    May 05, 2026 at 1:30 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be performing device software and firmware upgrades to improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 05/05/2026 03:30 SAST
    Planned End date/Time: 05/05/2026 05:30 SAST
    Maintenance Window: 2 hours
    Expected Impact: High
    Affected Services: RSAWEB Prepaid Octotel Customers

    Impact:
    Customers can expect limited to no connectivity during the 2 hour maintenance period.

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

Apr 2026

Scheduled Emergency Maintenance | cPanel Hosting | 01 May 2026
  • Completed
    May 01, 2026 at 2:00 AM
    Completed
    May 01, 2026 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    April 30, 2026 at 10:00 PM
    In progress
    April 30, 2026 at 10:00 PM
    Maintenance is now in progress
  • Planned
    April 30, 2026 at 10:00 PM
    Planned
    April 30, 2026 at 10:00 PM

    Dear RSAWEB Customer,

    We will be performing emergency maintenance on our Shared Hosting platform at 00:00 on 1 May 2026, following a security advisory from cPanel.

    Please see change information below:

    Maintenance Notice Summary:

    Planned Start Date/Time: 01/05/2026 00:00 SAST

    Planned End date/Time: 01/05/2026 04:00 SAST

    Maintenance Window: 4 hour(s)

    Expected Impact: Medium

    Affected Services: cPanel Hosting Services

    Impact:

    Customers may experience brief disruptions to cPanel, websites, DNS, and email during this time. This maintenance is critical to the security and stability of your hosting environment.

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,

    RSAWEB Support Team

RSAWEB Network Notice | Service Disruption - Octotel Strand | 30 April 2026
  • Resolved
    Resolved

    Dear Rsaweb Customer

    Octotel engineers have completed all repairs, and all services are now stable in Strand and the surrounding affected areas.


    If you are still experiencing connectivity issues, please restart your router and the fibre box on the wall

  • Identified
    Identified

    Dear Rsaweb Customer

    Octotel engineers have started repairs on the damaged fibre line to restore connectivity to affected customers in the Strand and Lwandle areas.


    The estimated time to restore (ETR) is approximately 6 hours.


    Thank you for your patience during this time.


    Further updates will follow.

  • Investigating
    Investigating

    Dear Rsaweb Customer

    Octotel engineers are currently investigating an issue affecting certain customers in the Strand, Lwandle area

    Affected roads are listed below

    9th Street

    10th Street

    11th Street

    12th Street

    12th Avenue

    Broadlands Road

    Chilwan Crescent

    Clarkson Street

    Eleventh Street

    Kaya Street

    Khanyiso Road

    Krele Road

    Krele Street

    Kulungile Street

    Kuth Street

    Kuthu Road

    Kwezi Street

    Linda Street

    Malunga Road

    Malunga Street

    Masakhane Road

    Mbambiso Street

    Mbandezelo Road

    Mbekweni Street

    Ngoxolo Street

    Nobuhle Way

    Nobuhle Street

    Nomampondo Road

    Nomampondo Street

    Nonqubela Street

    Noxolo Street

    Osmond Street

    Phaliso Road

    Phaliso Street

    Prima Drive

    Racaza Road

    Rala Rala Road

    Smanga Piet Hekana

    Thukumbela Road

    Vulindlela Street

    Vukayi Street


    There is no ETR at the moment

    We appreciate your patience during this inconvenient time

    Further updates to follow

RSAWEB Network Notice | Service Disruption - Octotel Grabouw | 20 April 2026
  • Resolved
    Resolved

    We are observing Octotel services for Grabouw have been restored and are testing stable.

    We anticipate no further service disruptions.

  • Monitoring
    Monitoring

    We are observing Octotel services in Grabouw restored at the moment.


    Please note services remain at risk until technicians are hands off. Octotel Engineers are monitoring for stability.


    Kindly await further updates.

  • Identified
    Identified

    Octotel partner provider technicians have localized the point of failure. A fix is underway, and technicians continue to work on cable repairs.

    No ETR currently available.


    Kindly await further updates.

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting Octotel services Grabouw and the surrounding areas.

    Octotel engineers and partner technicians have identified a potential fault and are currently en route to the point of failure for further investigate.

    Currently, no ETA is available.

    Kindly await further updates.

Service Disruption : MFN KZN & EC | 20 April 2026
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for MFN customers in KZN, EC, and PE have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB Support

    www.rsaweb.co.za | 087 470 0000

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for MFN customers in KZN, EC, and PE have restored at the moment.

    Engineers are monitoring for stability.

    Kindly await further updates.

    Regards,
    RSAWEB Support

    www.rsaweb.co.za | 087 470 0000

  • Update
    Update

    Dear RSAWEB Customer,

    Our engineering team remains engaged with MFN engineers and is making steady progress in investigating the issue. While we don’t have a confirmed ETR just yet, we continue to work towards a resolution. 

    Kindly await further updates.

    Regards,

    RSAWEB Support

    www.rsaweb.co.za | 087 470 0000

  • Update
    Update

    Dear RSAWEB Customer,

    We are working with MetroFibre engineers as we continue to investigate the issue affecting connectivity services for customers in KZN, EC, and PE.

    Kindly await further updates.

    Regards,

    RSAWEB Support

    www.rsaweb.co.za | 087 470 0000

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting all MFN KZN & Eastern Cape customers.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB Support

    www.rsaweb.co.za | 087 470 0000

RSAWEB Network Notice - Octotel Performing Emergency Maintenance: Grabouw | 18 April 2026
  • Resolved
    Resolved

    Dear RSAWEB Customer

    Octotel have successfully completed maintenance in the Grabouw area and all service are operational

    Thank you for your patience during this time

  • Investigating
    Investigating

    Dear RSAWEB Customer

    Octotel will be carrying out scheduled maintenance in the Grabouw area.


    Start: 18 April 2026 at 07:00 (SAST)
    End: 18 April 2026 at 18:00 (SAST)

    During this time, customers may experience intermittent connectivity or temporary loss of service. We appreciate your patience and understanding while this essential maintenance is being completed.

Mar 2026

Service Disruption : RSAWEB Telephony Systems | 26 March 2026
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for RSAWEB's Contact Centre have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,

    RSAWEB Support

    www.rsaweb.co.za | 087 470 0000

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for RSAWEB's Contact Centre have restored at the moment.

    Engineers are monitoring for stability.

    Kindly await further updates.

    Regards,

    RSAWEB Support

    www.rsaweb.co.za | 087 470 0000

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting the RSAWEB Telephony System.

    Engineers are currently investigating.

    Please note we are still available via Live Chat and via Whatsapp

    Kindly await further updates.

    Regards,

    RSAWEB Support

    www.rsaweb.co.za | 087 470 0000

Scheduled Vendor Maintenance : Thinkspeed/CCC | 24 March 2026
  • Completed
    March 24, 2026 at 12:00 AM
    Completed
    March 24, 2026 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    March 23, 2026 at 10:00 PM
    In progress
    March 23, 2026 at 10:00 PM
    Maintenance is now in progress
  • Planned
    March 23, 2026 at 10:00 PM
    Planned
    March 23, 2026 at 10:00 PM

    Dear RSAWEB Customer,

    Vendor engineers will be conducting scheduled vendor maintenance on the Thinkspeed/CCC NNI to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 24/03/2026 00:01 SAST
    Planned End date/Time: 24/03/2026 02:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: High
    Affected Services: CCC & Thinkspeed FTTx

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

Service Disruption | Outage KZN Region | DBN Teraco | 14 March 2026
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for KZN and Eastern Cape have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB Support

    www.rsaweb.co.za | 087 470 0000

  • Update
    Update

    Dear RSAWEB Customer,

    We are observing that multiple services for Durban have been restored. The team is investigating individual links that have not been restored

    Further updates to follow at 8:30

  • Update
    Update

    Dear RSAWEB Customer,

     

    The RSAWEB Technical team is currently restoring services. Multiple customers have had their connectivity restored.

     

    The remaining customers offline are being attended to urgently.

     

    Kindly await further updates.

  • Identified
    Identified

    Dear RSAWEB Customer,

     

    The RSAWEB Technical team has identified the fault and is currently restoring services. Certain customers have had their connectivity restored.

     

    The remaining customers offline are being attended to urgently.

     

    Kindly await further updates.

  • Update
    Update

    Technicians have arrived on site and are actively working to identify the cause of the issue.

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We noticed an outage at the Teraco Durban Data Center. RSAWEB Engineers are currently investigating.

    Please await further updates.

Octotel FTTH | Gugulethu | Service Disruption
  • Resolved
    Resolved

    This incident has been resolved and affeccted Octotel services have been restored.

  • Identified
    Identified

    NetNotice Update:

    Dear RSAWEB Customer,

    Octotel engineers are currently on-site in the Gugulethu area and are continuing with fibre resplicing work to restore services.

    Connectivity has already been restored for some affected customers, and restoration efforts remain in progress for the remaining connections.

    Further updates will be provided as progress continues.
    RSAWEB Support Team

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting Octotel services in Gugulethu area.

    Octotel Engineers are currently investigating.

    Kindly await further updates.

    RSAWEB Support Team

Octotel FTTH | Ruyterwacht| Service Disruption
  • Resolved
    Resolved

    This incident has been resolved and affeccted Octotel services have been restored.

  • Identified
    Identified

    NetNotice Updated:

    Dear RSAWEB Customer,

    We are currently observing an issue affecting Octotel services in the Ruyterwacht area.

    Octotel engineers are on-site and continuing with fibre resplicing to restore connectivity to affected customers. Some customer connections have already been restored, and restoration efforts remain in progress.

    Kindly await further updates.

    RSAWEB Support Team

Mar 2026 to May 2026

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