RSAWEB Consumer Notices - Notice history

RSAWEB Customer Portal experiencing major outage

Operational

FibreGeeks - Operational

FrogAir - Operational

Frogfoot - Operational

MetroFibre - Operational

Octotel - Operational

Openserve - Operational

Openserve Web Connect - Operational

Thinkspeed - Operational

VumaReach - Operational

Vumatel - Operational

Notice history

Mar 2026

Scheduled Routine Firmware Maintenance : CPT, JHB, KZN | 5 March 2026
Scheduled for March 05, 2026 at 1:00 AM – 3:00 AM about 2 hours
  • Planned
    March 05, 2026 at 1:00 AM
    Planned
    March 05, 2026 at 1:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled routine firmware maintenance on core infrastructure on FTTx and Consumer FLTE to increase capacity and improve the resilience of the network as part of our routine upgrade cycle to keep devices up-to-date and secure.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 05/03/2026 03:00 SAST
    Planned End date/Time: 05/03/2026 05:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: Medium
    Affected Services:

    • MTN Fixed LTE

    FTTx Services on FNOs

    • Lightstruck

    • CCC

    • Thinkspeed

    • Zoom

    • Cybersmart

    • Frogfoot CPT

    • FibreGeeks

    • NetX

    • Evotel

      • Riebeeckstad

      • Welkom

      • Rustenburg

    • Vumatel

      • CPT

      • KZN

      • JHB

    • Octotel FTTx

      • Gugulethu

      • Plett

      • Ruyterwacht

      • Wellington

      • Blouberg

      • Melkbos

      • Rondebosch

      • Strand

      • Athlone

      • Vredehoek

      • Lakeside

      • Sea Point

      • Kensington

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

Feb 2026

Octotel FTTH | Grabouw | Service Disruption
  • Resolved
    Resolved

    Dear RSAWEB Customer

    Services in Grabouw have been restored and are testing stable.

    No further issues are expected at this time.

    Regards,

    RSAWEB Support Team

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting Octotel services in Grabouw

    Octotel Engineers are currently investigating.

    Kindly await further updates

    Regards

    RSAWEB Support Team

Scheduled Maintenance | Octotel CPT FTTx | 26 February 2026
  • Completed
    February 26, 2026 at 3:00 AM
    Completed
    February 26, 2026 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    February 26, 2026 at 1:00 AM
    In progress
    February 26, 2026 at 1:00 AM
    Maintenance is now in progress
  • Planned
    February 26, 2026 at 1:00 AM
    Planned
    February 26, 2026 at 1:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance on Octotel FTTx services in CPT to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 26/02/2026 03:00 SAST
    Planned End date/Time: 26/02/2026 05:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: High
    Affected Services:

    • Octotel Kleinbrak

    • Octotel George

    • Octotel Wellington

    • Octotel Sea Point

    • Octotel Cape Gate

    • Octotel Strand

    • Octotel Athlone

    • Octotel Kensington

    • Octotel Bredasdorp

    • Octotel Moorreesburg

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

RSAWEB Network Notice - Service Disruption | Openserve- Knysna | 25 February 2026
  • Resolved
    Resolved

    Openserve Engineers are monitoring connectivity for affected customers on the Garden Route as restored.

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting Openserve services in the Knysna and surrounding areas.

    Openserve engineers are currently investigating

Scheduled Firmware Maintenance : FTTx, CPT & JHB | 24 February 2026
  • Completed
    February 24, 2026 at 3:00 AM
    Completed
    February 24, 2026 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    February 24, 2026 at 1:00 AM
    In progress
    February 24, 2026 at 1:00 AM
    Maintenance is now in progress
  • Planned
    February 24, 2026 at 1:00 AM
    Planned
    February 24, 2026 at 1:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled firmware maintenance on in CPT and JHB to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 24/02/2026 03:00 SAST
    Planned End date/Time: 24/02/2026 05:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: High
    Affected Services:

    JHB FTTx

    • Evotel

    • Frogfoot

    • Link Africa

    • Vumatel

    • NetX

    • OpenFibre

    • MFN

    CPT FTTx

    • Octotel

      • Gugulethu

      • Green point

      • Blouberg

      • Mutual Heights

      • Rondebosch

      • Lakeside

      • Melkbos

      • Bree Street

      • Bellville

      • Athlone

      • Plettenberg Bay

      • Ruyterwacht

      • Knysna

      • Sedgefield

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

Scheduled Maintenance | FTTx | CPT | 19 February 2026
  • Completed
    February 19, 2026 at 3:00 AM
    Completed
    February 19, 2026 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    February 19, 2026 at 1:00 AM
    In progress
    February 19, 2026 at 1:00 AM
    Maintenance is now in progress
  • Planned
    February 19, 2026 at 1:00 AM
    Planned
    February 19, 2026 at 1:00 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be performing pro-active firmware maintenance to improve the resilience of the network at selected nodes across our core network.

    Please see change information below:

    Maintenance Notice Summary:

    Planned Start Date/Time: 19/02/2026 03:00 SAST

    Planned End date/Time: 19/02/2026 05:00 SAST

    Maintenance Window: 2 hour

    Expected Impact: High

    Impact:

    RSAWEB Customers with FTTx services in CPT that terminate on the affected BNG device can expect intermittent to no connectivity for the duration of the maintenance window for services connecting to this device.

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

Jan 2026

RSAWEB Network Notice | Service Disruption| Grabouw | 31 January 2026
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    Octotel engineers have completed the fibre repairs works. Please reboot your ONT and routers and retest the connection.

    Octotel sincerely apologizes for any inconvenience caused and appreciates your patience during the repair process.

    Regards,

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    Octotel engineers are still in progress with the fibre repairs to restore connectivity to affected customers. Certain customer connections have been restored.

    ETR for complete restoration: +- 1 hour

    Further updates to follow as our team makes progress.

    Kind Regards

  • Identified
    Identified

    Dear RSAWEB Customer,

    Octotel engineers are currently on-site, assessing the damage across the fibre infrastructure. Once all the damage is pinpointed, we'll provide an estimated ETR for the full restoration process.

    Kindly await further updates.

    Regards,

  • Update
    Update

    Dear RSAWEB Customer,

    We are observing an issue affecting services in Grabouw

    Affected Roads below:

    Adam Street

    Basil Street

    Bay Road

    Bay Way

    Bos Street

    Caraway Street

    Caraway Street East

    Caraway Street West

    Dill Street

    Eve Street

    Golden Delicious Street

    Granny Smith Road

    Granny Smith Street

    Granny Smith West Street

    Handskop Road

    Handskop Way

    Krom Street

    Loop Street

    Mint Close

    Mint Crescent

    Mint Street

    Mint Way

    Nutmeg Street

    Ou Kaapse Road

    Ou Kaapse Way

    Park Street

    Pine Street

    Rosemary Street

    Sage Street

    Savory Street

    Short Street

    Starking Avenue

    Steenbras Street

    Thyme Street

    Vansteer Road

    Voorbrand Road

    Voorbrand Way

    Voorbhandweg

    Wemmershoek Road

    Octotel engineers are currently on-site, assessing the damage across the fibre infrastructure. Once all the damage is pinpointed, we'll provide an estimated ETR for the full restoration process.

    Kindly await further updates.

    Regards,

  • Investigating
    Investigating

    Dear RSAWEB Customer ,

    We are observing an issue affecting services in the Grabouw Area

    Octotel Engineers are currently investigating.

    Kindly await further updates.

    Regards

    RSAWEB

Degraded Performance | Octotel Strand | 29 January 2026
  • Resolved
    Resolved

    Dear RSAWEB Customer

    Octotel engineers have successfully completed all repairs.

    Should you still experience connectivity issues, please restart your fibre box and router and test the connection again.

    Thank you for your patience during this time

  • Identified
    Identified

    Dear RSAWEB Customer,

    We are currently experiencing an issue affecting the primary backhaul route for Octotel customer on the Strand node. Affected areas include Heldervue, Somerset West, and the surrounding areas.

    Traffic has been routed via a secondary path to keep services online. While connectivity remains available, you may experience slower speeds or degraded performance until the primary route is restored.

    Octotel Technicians have identified a fibre break on the primary path. Technicians are currently preparing to float new cable to complete permanent repairs.

    Currently no ETR available.

    Kindly await further updates.

    Thank you for your patience and understanding.

Scheduled infrastructure maintenance | Cape Town Metro | 29 January 2026
  • Completed
    January 29, 2026 at 3:00 AM
    Completed
    January 29, 2026 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    January 29, 2026 at 2:00 AM
    In progress
    January 29, 2026 at 2:00 AM
    Maintenance is now in progress
  • Planned
    January 29, 2026 at 2:00 AM
    Planned
    January 29, 2026 at 2:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will conduct scheduled maintenance on the Cape Town Metro to enhance the network's resilience.

    Please see the change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 29/01/2026 04:00 SAST
    Planned End date/Time: 29/01/2026 05:00 SAST
    Maintenance Window: 1 hour
    Expected Impact: Medium
    Affected services: Internet services for certain RSAWEB Business and Consumer customers in the Cape Town CBD

    Impact:
    Due to the nature of the maintenance, this will be service-impacting, and brief interruptions to connectivity may occur during the maintenance window. All efforts will be made to minimize disruption, and services will be closely monitored throughout

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

RSAWEB Notice | Octotel FTTx Migration | CPT | 28 January 2026
  • Completed
    January 28, 2026 at 3:00 AM
    Completed
    January 28, 2026 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    January 28, 2026 at 1:00 AM
    In progress
    January 28, 2026 at 1:00 AM
    Maintenance is now in progress
  • Planned
    January 28, 2026 at 1:00 AM
    Planned
    January 28, 2026 at 1:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance to migrate certain Octotel customers to different hardware as we add further capacity and improve the resilience of the RSAWEB network.

    Maintenance Notice Summary:
    Planned Start Date/Time: 28/01/2026 03:00 SAST
    Planned End date/Time: 28/01/2026 05:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: High
    Affected Services:

    • Octotel Sea Point

    • Octotel Bredasdorp

    • Octotel Mooreesburg

    • Octotel Kengsington

    • Octotel Vredehoek

    Impact:
    Certain customers on the above nodes can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0000 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Openserve | Service Disruption | Capetown
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We can confirm that affected customer services have been fully restored and are testing stable.

    If your service has not yet been restored, please restart your router.


    Should you need any further assistance, please don’t hesitate to contact us.

    Regards,
    RSAWEB

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are pleased to inform you that affected customer services have been restored. Our engineers are actively monitoring the network to ensure continued stability.

    If your service has not yet been restored, please restart your router.

    Should you continue to experience any issues, feel free to contact us.

    Regards,
    RSAWEB

  • Identified
    Identified

    Dear RSAWEB Customer,

    We are observing certain customers on the Openserve network in CPT are unable to reconnect.Our engineers remain in contact with Openserve and are actively working on the matter.

    Further updates to follow.

    Regards,
    RSAWEB

  • Investigating
    Investigating

    We are currently aware of authentication issues affecting some services in the Cape Town region. The issue is under investigation. Further updates will follow

Jan 2026 to Mar 2026

Next