RSAWEB Consumer Notices - RSAWEB Network Notice | Service Disruption - Octotel Grabouw | 6 June 2025 – Incident details

All systems operational

RSAWEB Network Notice | Service Disruption - Octotel Grabouw | 6 June 2025

Resolved
Partial outage
Started over 1 year agoLasted 21 hours 20 minutes

Affected

Fibre To The Home

Partial outage from 9:49 AM to 1:36 PM, Operational from 1:36 PM to 7:10 AM

Octotel

Partial outage from 9:49 AM to 1:36 PM, Operational from 1:36 PM to 7:10 AM

Updates
  • Resolved
    UTC
    Resolved

    We are observing Octotel services in Grabouw have restored and are testing stable.

    We anticipate no further service disruptions.

  • Monitoring
    UTC
    Monitoring

    RSAWEB Network Notice Update

    Octotel are observing services being restored in the Grabouw area

    Engineers continue to monitor for stability

    Further updates to follow.

  • Update
    UTC
    Update

    Octotel's Partner provider engineers continue to investigate the issue affecting customers in Grabouw.

    Kindly await further updates.

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting Octotel services in the Grabouw. Octotel Engineers are currently investigating.

    Kindly await further updates.