RSAWEB Consumer Notices - RSAWEB Network Notice | Service Disruption - Sedgefield, Plettenberg bay ,Knysna| 25 August 2025 – Incident details

Dear RSAWEB Customer

Octotel engineers have observed services restored in the Plett, Knysna and Sedgefield and are monitoring stable.

We expect no further service disruptions

Thank you for your patience during this time

Dear RSAWEB Customer

Octotel engineers have observed services in the Plett ,Knysna and Sedgefield have restored at the moment.

Are monitoring for stability.

further updates to follow

Network Notice Update: 

The fault affecting connectivity to Octotel customers in Plett, Knysna, and Sedgefield has been partially isolated.
Octotel Engineers continue to work on restoring services—no ETR at present.

Kindly await further updates.

Network Notice Update:

Octotel Partner provider technicians are working on restoring connectivity between PE and Linton Grange.

No ETR is available as yet.

Kindly await further updates.

Network Notice Update

Dear RSAWEB Customer

Octotel engineers continue to investigate the matter.

Please be assured that we will share more information as soon as it becomes available.

We thank you for your continued patience and understanding.