RSAWEB Consumer Notices - Octotel FTTH | Gugulethu | Service Disruption – Incident details

All systems operational

Octotel FTTH | Gugulethu | Service Disruption

Resolved
Major outage
Started 4 months agoLasted about 14 hours

Affected

Fibre To The Home

Partial outage from 5:34 AM to 7:54 PM

Octotel

Partial outage from 5:34 AM to 7:54 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved and affeccted Octotel services have been restored.

  • Identified
    UTC
    Identified

    NetNotice Update:

    Dear RSAWEB Customer,

    Octotel engineers are currently on-site in the Gugulethu area and are continuing with fibre resplicing work to restore services.

    Connectivity has already been restored for some affected customers, and restoration efforts remain in progress for the remaining connections.

    Further updates will be provided as progress continues.
    RSAWEB Support Team

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting Octotel services in Gugulethu area.

    Octotel Engineers are currently investigating.

    Kindly await further updates.

    RSAWEB Support Team