RSAWEB Network Notice | Service Disruption Octotel Gugulethu | 02 April 2026 - Incident details

Updates

Resolved
April 02, 2026 at 11:50 AM
Resolved
April 02, 2026 at 11:50 AM
Dear RSAWEB Customer

Octotel Engineers have completed all fibre repairs and services should be restoring.

Please do restart your ONT and route and retest the connection

We once again thank you for your patience during this time and we apologize for any inconveniences caused
Update
April 02, 2026 at 11:19 AM
Update
April 02, 2026 at 11:19 AM
Dear RSAWEB Customer

Octotel engineers continue to restore connectivity to those affected customers.

ETR for complete restoration: ± 2 Hours
Further updates to follow
Identified
April 02, 2026 at 9:05 AM
Identified
April 02, 2026 at 9:05 AM
Dear RSAWEB Customer

Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

ETR for complete restoration: ± 3 Hours
Further updates to follow
We thank you for your patience during this period
Investigating
April 02, 2026 at 8:03 AM
Investigating
April 02, 2026 at 8:03 AM
Dear RSAWEB Customer
We are observing an issue affecting certain Octotel customers in the Eureka, Elsies River, Uitsig and Parow area

Affected roads are listed below:
Saddle St,
Bolster Close
Thebus Way
Thebes Road
40th Street
Bolt Street
Eureka St
Jacaranda Ave
Salvia Cl
Saffraan Cl
Shasta Cl,
Serruria Close
47th St
42nd Ave
Fabriek Street
Hardy Close
Achilles Way
Adonis Close
Athena Ave
Delphi Road
Midas Court
Hermes
Anvil Cl,
Arnold Street
Canterbury Street
Fairview Street
Zeus Close
Gimlet Close
Plato Road
DIBBER PLACE
Octotel technicians are currently investigating.
Kindly await further updates.

RSAWEB Consumer Notices - RSAWEB Network Notice | Service Disruption Octotel Gugulethu | 02 April 2026 – Incident details

All systems operational

RSAWEB Network Notice | Service Disruption Octotel Gugulethu | 02 April 2026