RSAWEB Consumer Notices - RSAWEB Network Notice | Service Disruption Octotel Gugulethu | 02 April 2026 – Incident details

All systems operational

RSAWEB Network Notice | Service Disruption Octotel Gugulethu | 02 April 2026

Resolved
Major outage
Started 14 days agoLasted about 4 hours

Affected

Fibre To The Home

Major outage from 8:03 AM to 11:50 AM

Octotel

Major outage from 8:03 AM to 11:50 AM

Updates
  • Resolved
    Resolved

    Dear RSAWEB Customer

    Octotel Engineers have completed all fibre repairs and services should be restoring.

    Please do restart your ONT and route and retest the connection

    We once again thank you for your patience during this time and we apologize for any inconveniences caused

  • Update
    Update

    Dear RSAWEB Customer

    Octotel engineers continue to restore connectivity to those affected customers.


    ETR for complete restoration: ± 2 Hours

    Further updates to follow

  • Identified
    Identified

    Dear RSAWEB Customer

    Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.


    ETR for complete restoration: ± 3 Hours

    Further updates to follow

    We thank you for your patience during this period

  • Investigating
    Investigating

    Dear RSAWEB Customer

    We are observing an issue affecting certain Octotel customers in the Eureka, Elsies River, Uitsig and Parow area

    Affected roads are listed below:

    Saddle St,

    Bolster Close

    Thebus Way

    Thebes Road

    40th Street

    Bolt Street

    Eureka St

    Jacaranda Ave

    Salvia Cl

    Saffraan Cl

    Shasta Cl,

    Serruria Close

    47th St

    42nd Ave

    Fabriek Street

    Hardy Close

    Achilles Way

    Adonis Close

    Athena Ave

    Delphi Road

    Midas Court

    Hermes

    Anvil Cl,

    Arnold Street

    Canterbury Street

    Fairview Street

    Zeus Close

    Gimlet Close

    Plato Road

    DIBBER PLACE

    Octotel technicians are currently investigating.

    Kindly await further updates.