RSAWEB Consumer Notices - RSAWEB Network Notice | Service Disruption - Octotel Strand | 30 April 2026 – Incident details

All systems operational

RSAWEB Network Notice | Service Disruption - Octotel Strand | 30 April 2026

Resolved
Major outage
Started 16 days agoLasted about 24 hours

Affected

Fibre To The Home

Major outage from 7:23 AM to 7:17 AM

Octotel

Major outage from 7:23 AM to 7:17 AM

Updates
  • Resolved
    Resolved

    Dear Rsaweb Customer

    Octotel engineers have completed all repairs, and all services are now stable in Strand and the surrounding affected areas.


    If you are still experiencing connectivity issues, please restart your router and the fibre box on the wall

  • Identified
    Identified

    Dear Rsaweb Customer

    Octotel engineers have started repairs on the damaged fibre line to restore connectivity to affected customers in the Strand and Lwandle areas.


    The estimated time to restore (ETR) is approximately 6 hours.


    Thank you for your patience during this time.


    Further updates will follow.

  • Investigating
    Investigating

    Dear Rsaweb Customer

    Octotel engineers are currently investigating an issue affecting certain customers in the Strand, Lwandle area

    Affected roads are listed below

    9th Street

    10th Street

    11th Street

    12th Street

    12th Avenue

    Broadlands Road

    Chilwan Crescent

    Clarkson Street

    Eleventh Street

    Kaya Street

    Khanyiso Road

    Krele Road

    Krele Street

    Kulungile Street

    Kuth Street

    Kuthu Road

    Kwezi Street

    Linda Street

    Malunga Road

    Malunga Street

    Masakhane Road

    Mbambiso Street

    Mbandezelo Road

    Mbekweni Street

    Ngoxolo Street

    Nobuhle Way

    Nobuhle Street

    Nomampondo Road

    Nomampondo Street

    Nonqubela Street

    Noxolo Street

    Osmond Street

    Phaliso Road

    Phaliso Street

    Prima Drive

    Racaza Road

    Rala Rala Road

    Smanga Piet Hekana

    Thukumbela Road

    Vulindlela Street

    Vukayi Street


    There is no ETR at the moment

    We appreciate your patience during this inconvenient time

    Further updates to follow