RSAWEB Consumer Notices - Octotel FTTH | Service disruption | Plettenberg bay – Incident details

All systems operational

Octotel FTTH | Service disruption | Plettenberg bay

Resolved
Partial outage
Started 9 days agoLasted about 13 hours

Affected

Fibre To The Home

Partial outage from 5:14 PM to 6:15 AM

Octotel

Partial outage from 5:14 PM to 6:15 AM

Updates
  • Resolved
    Resolved

    We are observing Octotel services in Plettenberg Bay have been restored and are testing stable.

    We anticipate no further service disruptions.

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Plettenberg Bay restored at the moment.

    Octotel engineers are currently monitoring for stability.

  • Identified
    Identified

    Dear RSAWEB Customer,

    Octotel technicians are en route to site to further investigate the issue. There is currently no confirmed ETA.

    Further updates will follow.

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting Octotel services in the Plettenberg bay area

    Octotel Engineers are currently investigating.

    Kindly await further updates.