RSAWEB Consumer Notices - RSAWEB Network Notice | Service Disruption: Rondebosch| 8 June 2026 – Incident details

All systems operational

RSAWEB Network Notice | Service Disruption: Rondebosch| 8 June 2026

Resolved
Partial outage
Started about 1 month agoLasted about 12 hours

Affected

Fibre To The Home

Partial outage from 8:00 AM to 7:43 PM

Octotel

Partial outage from 8:00 AM to 7:43 PM

Updates
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer

    Octotel engineers have completed all repairs and connectivity restored to affected customers in Rondebosch area

    Should you still experience any no connectivity kindly restart your fibre box and route

    We do apologize for any inconveniences this has caused

  • Monitoring
    UTC
    Monitoring

    Dear RSAWEB Customer

    Octotel engineers continue to work on restoring connectivity to those affected customers in the Rondebosch area.

    Certain customer connections have been restored.

    Estimated time of resolution approximately 2 hours

    Kindly await further updates

  • Update
    UTC
    Update

    Dear RSAWEB Customer

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

    ETR for complete restoration: +-2.5 hours

    Further updates to follow as the team makes progress.

    Kindly await further updates.

    Regards,

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: ± 4 Hours

    Further updates to follow as the team makes progress. 

    Regards,

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer

    Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers.

    ETR to follow as Octotel engineers makes progress.

    Kind Regards,

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer

    Octotel's engineers are currently on-site, teams are still assessing the damage across the fibre infrastructure affecting certain customers on the Rondebosch node. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Further updates to follow.

    Regards,