RSAWEB Consumer Notices - RSAWEB Network Notice - Degraded Services | Frogfoot- Cape Town | 26 June 2026 – Incident details

All systems operational

RSAWEB Network Notice - Degraded Services | Frogfoot- Cape Town | 26 June 2026

Resolved
Degraded performance
Started 30 days agoLasted about 22 hours

Affected

Fibre To The Home

Degraded performance from 9:41 AM to 7:35 AM

Frogfoot

Degraded performance from 9:41 AM to 7:35 AM

Updates
  • Resolved
    UTC
    Resolved

    Frogfoot has implemented a fix for the degraded performance issue. If you were affected, please reboot your ONT and router to restore your connection fully.

    We appreciate your patience and apologise for any inconvenience caused.

  • Identified
    UTC
    Identified

    Frogfoot's advanced support team is actively investigating the issue affecting certain customers in the Western and Eastern Cape regions.

    Affected Frogfoot customers may experience slow speed and high latency during this time.

    No ETR at present.

    Kindly await further updates.

  • Update
    UTC
    Update

    RSAWEB and Frogfoot engineers continue to investigate the degraded performance impacting Frogfoot services across Western and Eastern Cape regions.

    Customers with Frogfoot services may experience slow connectivity and possible high latency.

    We have no ETR at present.

    Kindly await further updates.  

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer, 

    We are experiencing degraded performance affecting Frogfoot services across Cape Town. 

    RSAWEB and Frogfoot engineers are investigating. 

    Kindly await further updates.