RSAWEB Consumer Notices - RSAWEB Network Notice | Service Disruption: Gugulethu | 31 August 2026 – Incident details

RSAWEB website - https://www.rsaweb.co.za experiencing degraded performance

RSAWEB Network Notice | Service Disruption: Gugulethu | 31 August 2026

Resolved
Partial outage
Started 21 days agoLasted about 9 hours

Affected

Fibre To The Home

Partial outage from 6:45 AM to 4:05 PM

Octotel

Partial outage from 6:45 AM to 4:05 PM

Updates
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer

    Octotel engineers have successfully completed repairs and connectivity has been restored to those affected in the Gugulethu area

    Kindly reboot your fibrebox and route when testing your connectivity

  • Monitoring
    UTC
    Monitoring

    Dear RSAWEB Customer

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: +-3 hours

    Further updates to follow as the team makes progress.

  • Update
    UTC
    Update

    Dear RSAWEB Customer


    Octotel engineers continue to work on fibre repairs to the affected customers in the Gugulethu area.

    ETR + - 4 hours

    Thank you for your patience during this time

    Further updates to follow

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to affected customers.

    ETR for complete restoration: +-4 hours

    Further updates to follow as the team makes progress.

    Regards,

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer

    Octotel engineers are currently on-site, assessing the damage across the fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Kindly await further updates

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer


    Octotel is observing an issue affecting certain customers on the Gugulethu node.


    Affected Area: Gugulethu, Nyanga.


    Affected roads are listed below:

    • Great Dutch Street

    • Amplankeni Crescent

    • Terminus Road

    • Steve Karnovertz Street

    • B Longo Road

    • J Makateng Road

    • G Ntamo Street

    • Z Memani Road

    • L Yeko Close

    • J Galweni Street

    • Ntlangano Crescent

    • Sombo Street

    • Mapasa Street

    • Zolile Geld Road

    • Mathambiso Road

    • Temba Khondlo

    • John Konile Street

    • Ny 103 Street

    • Ny 102 Street

    • Gladys Mgudlandlu Street

    • Vukukhanye Street

    • Ny 78 Street

    • Elijah Loza Street

    • West Dakuse Street

    • E Mjodo Street

    • Tritonia Road

    • Kolanisi Street

    • Kraal Road

    • Miller Street

    • Jacob Street

    • A Jacobs Street

    • Maplangeni Street

    • Ny 7 Street

    • M Mbewana Street

    • Ny 101 Street

    • Ny 100 Street

    • Mcnaght Kwanini Street

    • L Dike Street

    • Samuel Langa Street

    • Siwa Street

    • Sthandathu Mjanyana

    • South Saba Crescent

    • Ny 3A Street

    • Ny 38 Street

    • Vuyani Maphuza Street

    • Fenqe Street

    • Gillian Close

    • Ny 99 Street

    • Emdeni Street

    • Ben Zantsi Street

    • Ny 21 Street

    • Noude Street

    • Jan Van Eck Road

    • Lee Bozalek Road

    • Gugulethu Seven Street

    • Sikhululekile Street

    • Ny 77 Street

    • Thembalethu Street

    • Ny 3 North Street

    • E Hewu Street

    • S Saba Street

    • Ngxatha Street

    • Mzamka Street

    • Ernie Batt Crescent

    • Mpumelelo Rwarwa Road

    • Cubungu Street

    • Tsamana Street

    • Mampi Close

    • Wiseman Setheni Street

    • Mbambo Street

    • Gilbert Naphakade Street

    • Nontobeko Steleki Street

    • Naude Street

    Octotel Engineers are investigating.

    Kindly await further updates.