RSAWEB Consumer Notices - Service Degradation : Shared Hosting Services | 07 September 2026 – Incident details

All systems operational

Service Degradation : Shared Hosting Services | 07 September 2026

Resolved
Degraded performance
Started about 1 month agoLasted 110 hours 30 minutes

Affected

Shared Hosting

Degraded performance from 3:46 PM to 8:17 AM, Operational from 8:17 AM to 6:17 AM

cPanel Hosting Services

Degraded performance from 3:46 PM to 8:17 AM, Operational from 8:17 AM to 6:17 AM

RSAWEB Customer Portal

Degraded performance from 3:46 PM to 6:17 AM, Operational from 6:17 AM to 6:17 AM

RSAWEB website - https://www.rsaweb.co.za

Degraded performance from 3:46 PM to 6:17 AM, Operational from 6:17 AM to 6:17 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    Degraded Hosting Services

    We are observing all shared hosting services have restored and are fully operational.

    Customers who require any further assistance may contact our Shared Hosting Support team on 087 470 0700 to be attended to on a case-by-case basis.

    Our engineers continue with restoring full functionality to mobile platform management.

    Further updates to follow

    Regards,

    RSAWEB Support Team

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    Degraded Hosting Services

    We are observing all shared hosting services have restored and are fully operational.

    Customers who require any further assistance may contact our Shared Hosting Support team on 087 470 0700 to be attended to on a case-by-case basis.

    Our engineers continue with restoring full functionality to mobile platform management.

    Further updates to follow

    Regards,

    RSAWEB Support Team

  • Monitoring
    UTC
    Monitoring

    Dear RSAWEB Customer,

    We are observing all shared hosting services have restored and are fully operational.

    Customers who require any further assistance may contact our Shared Hosting Support team on 087 470 0700 to be attended to on a case-by-case basis.

    Further updates to follow.

    Regards,

    RSAWEB Support Team

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates to be provided on at 19:00

     

    Regards,

    RSAWEB Support

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates will be provided on 13 September, 08:00

     

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates will be provided on 12 September, 19:00

     

    Regards,

    RSAWEB Support

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates will be provided on 12 September, 08:00

     

    Regards,

    RSAWEB Support

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates will be provided at 17:00

     

    Regards,

    RSAWEB Support

  • Update
    UTC
    Update

    The status of the incident remains unchanged.

    RSAWEB shared hosting services, including the website and cPanel, are experiencing degraded performance. Engineers are actively supporting affected customers on a case-by-case basis for reported domain and email issues.

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domain or email.

     

    Further updates to be provided at 20:00.

     

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domain or email.

     

    Further updates to be provided at 13:00.

     

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domain or email.

     

    Further updates to be provided at 08:00.

     

    Regards,

    RSAWEB NOC

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer,

    Degraded Hosting Services: Engineers continue to support customers on a case-by-case basis for reported domain or email issues.

    Our team will continue to post updates

    Next update will be available at 20:00

    Regards,

    RSAWEB Support Team