RSAWEB Consumer Notices - RSAWEB Network Notice -- Service Disruption | Octotel CBD | 10 September 2026 – Incident details

All systems operational

RSAWEB Network Notice -- Service Disruption | Octotel CBD | 10 September 2026

Resolved
Partial outage
Started about 1 month agoLasted 21 hours 49 minutes

Affected

Fibre To The Home

Partial outage from 7:37 AM to 5:27 AM

Octotel

Partial outage from 7:37 AM to 5:27 AM

Updates
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer

    Octotel engineers have completed restoration of the affected customer links. Kindly reboot your ONT and router if you are still offline and test the connection.

  • Update
    UTC
    Update

    Dear RSAWEB Customer

    Octotel engineers continue to with the fibre repairs to restore connectivity to those affected in the CBD and surrounding areas

    ETR +- 2 hours

    Further updates to follow

  • Update
    UTC
    Update

    Dear RSAWEB Customer

    Octotel engineers are making progress with the fibre repairs to those affected customers affected in the CBD and surrounding areas

    ETR -+ 4 hours

    Further updates to follow

  • Update
    UTC
    Update

    Dear RSAWEB Customer

    Octotel engineers continue with the fibre repair work to restore connectivity to those affected in the CBD and surrounding areas

    Kindly do await further updates

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer

    Octotel engineers have started with fibre repairs to restore connectivity to those customer affected in the CBD and surrounding areas

    No ETR available at this stage

    Further updates to follow

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer

    Octotel engineers are investigating a issue affecting certain customers in the CBD and surrounding areas

    Further updates to follow