RSAWEB Consumer Notices - RSAWEB Notice | Octotel Service Disruption: Strand| 29 September 2026 – Incident details

All systems operational

RSAWEB Notice | Octotel Service Disruption: Strand| 29 September 2026

Resolved
Partial outage 30 %
Started 24 days agoLasted 10 hours 43 minutes

Affected

Fibre To The Home

Partial outage from 5:12 AM to 8:59 AM, Operational from 8:59 AM to 9:08 AM, Partial outage from 9:08 AM to 9:49 AM, Operational from 9:49 AM to 10:06 AM, Partial outage from 10:06 AM to 11:21 AM, Operational from 11:21 AM to 1:02 PM, Partial outage from 1:02 PM to 1:04 PM, Operational from 1:04 PM to 3:56 PM

Octotel

Partial outage from 5:12 AM to 8:59 AM, Operational from 8:59 AM to 9:08 AM, Partial outage from 9:08 AM to 9:49 AM, Operational from 9:49 AM to 10:06 AM, Partial outage from 10:06 AM to 11:21 AM, Operational from 11:21 AM to 1:02 PM, Partial outage from 1:02 PM to 1:04 PM, Operational from 1:04 PM to 3:56 PM

Updates
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer

    Octotel engineers have completed all fibre repairs to those affected in the Strand and surrounding areas

    Kindly restart your fibre box and route

    We do apologize for any inconvenience caused during the this time

  • Update
    UTC
    Update

    Dear RSAWEB Customer

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: +-4 hours

    Further updates to follow as the team makes progress.

    Regards,

  • Update
    UTC
    Update

    Dear RSAWEB Customer

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: +-6 hours

    Further updates to follow as the team makes progress.

    Regards

  • Update
    UTC
    Update

    Dear RSAWEB Customer

    Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers.

    ETR for complete restoration: 7 Hours.

    Further updates to follow as Octotel makes progress.

    Kind Regards

  • Update
    UTC
    Update

    Dear RSAWEB Customer

    Octotel's engineers are currently on-site, still assessing the damage across the fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Further updates to follow.

    Regards,

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer

    Octotel's engineers are currently on-site, assessing the damage across the fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Further updates to follow.

    Regards,

  • Update
    UTC
    Update

    Dear RSAWEB Customer

    We are observing an issue affecting certain customers on the Strand node.

    Areas affected:

    Gustrow

    Southfork

    Gordon's bay Central

    Lwandle

    Onverwacht

    Rusthof

    Broadlands

    Temperance Town

    Mansfield

    Anchorage Park

    Winslow

    Pine Acres

    Sercor Park

    Octotel Engineers are investigating

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer

    We are observing an issue affecting certain customers on our Strand node.

    Octotel Engineers are investigating.

    Kindly await further updates.