RSAWEB Consumer Notices - Octotel FTTH | Ruyterwacht | Service Disruption – Incident details

All systems operational

Octotel FTTH | Ruyterwacht | Service Disruption

Resolved
Major outage
Started 14 days agoLasted 15 hours 39 minutes

Affected

Fibre To The Home

Partial outage from 1:13 PM to 6:10 PM, Operational from 6:10 PM to 4:52 AM

Octotel

Partial outage from 1:13 PM to 6:10 PM, Operational from 6:10 PM to 4:52 AM

Updates
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer

    Octotel engineers have completed the fibre repairs works. Kindly reboot your router and retest the connection.

    Octotel sincerely apologizes for any inconvenience caused and appreciates your patience during the repair process.

    Regards,

  • Update
    UTC
    Update

    Dear RSAWEB Customer

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

    ETR for complete restoration: ± 3 Hours

    Further updates to follow as our team makes progress. 

    Regards,

  • Monitoring
    UTC
    Monitoring

    Dear RSAWEB Customer

    Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: ± 6 Hours.

    Further updates to follow as our team makes progress. 

    Regards,

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer, 

    Octotel's engineers are currently on-site, still assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Further updates to follow.

    Regards,

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer, 

    We are observing an issue affecting certain customers in Ravensmead and surrounding areas. 

    Octotel Engineers are investigating.

    Kindly await further updates.