Octotel Strand - Incident details - Net Notices

Octotel Strand

Resolved

Partial outage 30 %

Started 5 days agoOctober 18, 2026Lasted 7 hours 27 minutesOctober 18, 20266:28 AM1:56 PMUTC

Affected

Fibre To The Home

Octotel

Updates

Resolved
October 18, 2026 at 1:56 PMUTC
Resolved
October 18, 2026 at 1:56 PMUTC
Dear RSAWEB Customer.
Octotel engineers have completed the fibre repairs works. Kindly reboot your fibre devices and retest the connection.
Octotel sincerely apologizes for any inconvenience caused and appreciates your patience during the repair process.
Kind Regards,
Investigating
October 18, 2026 at 11:00 AMUTC
Investigating
October 18, 2026 at 11:00 AMUTC
Dear RSAWEB Customer.
Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers connecting to the Strand node.
ETR for complete restoration to be confirmed.
Further updates to follow.
Monitoring
October 18, 2026 at 6:54 AMUTC
Monitoring
October 18, 2026 at 6:54 AMUTC
Dear RSAWEB Customer
Octotel engineers are currently on-site, assessing the damage across our Strand fibre infrastructure. Once all the damage is pinpointed, an ETA on full restoration process will be provided.
Kindly await further updates.
Investigating
October 18, 2026 at 6:28 AMUTC
Investigating
October 18, 2026 at 6:28 AMUTC
Dear RSAWEB Customer.
Octotel technicians are observing an issue affecting certain customers connecting to the Strand node.
Engineers are currently investigating this.
Further updates to follow.