RSAWEB Consumer Notices - Notice history

RSAWEB Net Notice Update

We are observing Openserve services being restored in the Belhar and surrounding areas.

We thank you for your patience during this time

We are observing services for Octotel Grabouw customers have restored and are testing stable and anticipate no further service disruptions.

RSAWEB Net notice update

All VoIP services have been restored

Thank you for your patience and apologize for any inconvenience caused during this time

We are observing services for VOIP Services have restored. RSAWEB Engineers are monitoring for stability.

Further updates to follow.

RSAWEB Engineers continue to work with our upstream provider to investigate the issue affecting VOIP services.

Octotel engineers have completed the fibre repair works. Customers who are still offline are encouraged to reboot their ONT and routers and then retest the connection.

Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected Octotel customers in Gugulethu. ETR for complete restoration: +-5 Hours

Further updates to follow as the Octotel team makes progress.

RSAWEB Network Update:

Due to high-risk conditions in the area the engineering team has made the decision to postpone fibre repair work to ensure the safety of all personnel.

Repairs are now scheduled to resume tomorrow morning at 08:30 AM.

We appreciate your patience and understanding as safety is of the teams is a priority.

Further updates to follow.

RSAWEB Network Notice Update


Octotel engineers have identified the location of the fibre break and have begun repair work to restore connectivity for affected customers.

Estimated time for full restoration +- 5 hours

Further updates to follow

RSAWEB Network Notice Update:

Octotel’s engineering team are currently on-site conducting a full assessment of the damaged fibre infrastructure.

There is no ETR yet

Further updates to follow.

RSAWEB Network Notice Update


Octotel engineers have completed the fibre repair work. Customers who are still experiencing connectivity issues are advised to reboot their ONT and router, then retest the connection.

Thank you for your patience during this time

RSAWEB Network Update:

Due to high-risk conditions in the area the engineering team has made the decision to postpone fibre repair work to ensure the safety of all personnel.

Repairs are now scheduled to resume tomorrow morning at 08:30 AM.

We appreciate your patience and understanding as safety is of the teams is a priority.

Further updates to follow.