RSAWEB Consumer Notices - Notice history

Dear RSAWEB Customer

Octotel engineers have completed the fibre repairs to those customers affected in the George area

Kindly reboot your fibre box and route

We do apologize for he inconvenience and we appreciate your patience during this time

Dear RSAWEB Customer

Octotel engineers are still in progress with fibre repairs to restore connectivity to those affected customers in George area

Further updates to follow

Dear RSAWEB Customer

Octotel engineers have started with fibre repairs to those affected customers in the George area

Estimated time of resolution +-4 hours

Further updates to follow

Dear RSAWEB Customer.

Octotel engineers are still onsite assessing the damage to the fibre infrastructure affecting customers in the George area.

There is currently no estimated time of restoration (ETR) available.

Further updates to follow.

Dear RSAWEB Customer

We are observing services have been restored in the Birchleigh & surrounding areas

Kindly report your fibrebox and route

Dear RSAWEB Customer

There are currently no further updates from Openserve regarding customers affected in Birchleigh and surrounding areas.

We will provide further updates as soon as new information becomes available.

Thank you for your continued patience and understanding.

Dear RSAWEB Customer

Services have been restored for MetroFibre customers in Paola Court, Modderfontein and surrounding areas.

MFN engineers have confirmed that services are restored

Dear RSAWEB Customer

Metrofibre engineers has completed all fibre repairs to the affected customers in the Amberfield and surrounding areas

Kindly reboot your fibre box and route connection should be restored.

Thank you for your patience

Dear RSAWEB Customer

Metrofibre engineers continue to work on the fibre break that is affecting customers in the Amberfield and surrounding areas

Further updates to follow

Dear RSAWEB Customer

Due to the severity of the fibre damage in the Amberfield area, MetroFibre has extended the estimated time to restore services.

ETR: 08 August 2026 at 07:00

We apologize for the inconvenience and we appreciate your patience during this time.

Dear RSAWEB Customer

Metrofibre engineers continue to work on the fibre break that is affecting customers in the Amberfield and surround areas

Further updates to follow

Dear RSAWEB Customer

We are currently observing services being restored for MetroFibre customers in Centurion and surrounding areas.

Thank you for your patience during this inconvenient time

Dear Rsaweb Customer

Octotel engineers have successfully completed fibre repairs for customer affected in the Rondebosch,Wynberg area

Kindly reboot your fibre box and route to restore connectivity.

We once again thank you for your patience during the repair process

Dear RSAWEB Customer

Octotel engineers have started with fibre repairs to restore connectivity to the affected customers in Rondebosch, Wynberg area

ETR for complete restoration:+- 2 hours

We thank you for your patience during this time

Further updates to follow

Octotel engineers have completed the fibre repairs works. Customers who are still offline are encouraged to reboot their ONT and router and retest the connection.

We sincerely apologise for any inconvenience caused and appreciate your patience during the repair process.

Dear RSAWEB Customer

Octotel engineers have started with fibre repairs to restore connectivity to the affected customers in the Strand and surrounding areas

ETR for complete restoration +- 5 hours

Further updates to follow

Dear RSAWEB Customer

We continue observe a issue affecting certain Octotel customers in the Strand and surrounding areas

Affected Roads are listed below:

1st Street

3rd Street

4th Street

Abattoir Street

Ash Close

Augusta Close

Beech Close

Bergamot Road

Black Forest Drive

Bloubos Road

Broadlands Road

Brewery Road

Brewery Street

Canal Crescent

Cherry Hills Close

Chestnut Avenue

Chestnut Close

Chestnut Avenue

Dallas Crescent

Disa Road

Estoril Way

Faure Marine Drive

Farlow Way

Forbes Street

Fortuin Street

Fuchsia Road

George Street

Gordon's Bay Drive

Gousblom Road

Hassan Khan Avenue

Hibiscus Avenue

Iris Street

John Wyngaard Street

Lancaster Road

Le Grange Street

Lemoenboom Road

Liberty Street

Mydrecht Street

Onverwacht Road

Oosterlig Street

Pebble Beach Close

Play Close

St Andrews Drive

Tulip Close

Uitspan Close

Vredenhof Road

Wack Wack Close

Wairakei Close

Whistlewood Crescent

Octotel Engineers continue to investigate the issue

Further updates to follow

Connectivity has been restored for affected Frogfoot customers in Blouberg and surrounding areas.

Frogfoot Engineers will continue to monitor the network to ensure stability.

No further disruption is expected at this time.

Frogfoot and RSAWEB Engineers continue to investigate an issue affecting certain Frogfoot customers in Blouberg and surrounding areas.

Kindly await further updates.

Dear RSAWEB Customer

We are observing an issue affecting certain Frogfoot customers in Blouberg, Parklands, Tableview and surrounding areas.

Frogfoot Engineers continue to investigate

Kindly await further updates.

Dear RSAWEB Customer

Octotel engineers have completed the fibre repairs works. Please reboot your ONT and routers and retest the connection. 

Octotel sincerely apologizes for any inconvenience caused and appreciates your patience during the repair process.

Kind Regards

Dear RSAWEB Customer,

Octotel's engineers are currently on-site, assessing the damage across the fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

Further updates to follow.

Kind Regards

Frogfoot has implemented a fix for the degraded performance issue. If you were affected, please reboot your ONT and router to restore your connection fully.

We appreciate your patience and apologise for any inconvenience caused.

Frogfoot's advanced support team is actively investigating the issue affecting certain customers in the Western and Eastern Cape regions.

Affected Frogfoot customers may experience slow speed and high latency during this time.

No ETR at present.

Kindly await further updates.

RSAWEB and Frogfoot engineers continue to investigate the degraded performance impacting Frogfoot services across Western and Eastern Cape regions.

Customers with Frogfoot services may experience slow connectivity and possible high latency.

We have no ETR at present.

Kindly await further updates.  

Dear RSAWEB Customer

Octotel engineers have completed the fibre repairs works. Please reboot your ONT and routers and retest the connection.

Octotel sincerely apologizes for any inconvenience caused and appreciates your patience during the repair process.

Regards.

Dear RSAWEB Customer

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

Further updates to follow as Octotel Engineers makes progress.

Kindly await further updates.

Regards,

Dear RSAWEB Customer

Octotel is observing an issue affecting certain customers on the Wellington Node.

Affected Area: Paarl

Affected roads are listed below:

Amandel Street

Amstelhof Avenue

Champagne Street

Cinsaut Avenue

Claret Street

Conrad Street

Dietrich Street

Emerald Street

Fisant Street

Flamink Street

Gamay Avenue

Houtkapper Street

Jan Fiskaal Street

Jephthah Close

Knolvlei Street

Kraanvoël Street

Lloyd Street

Magnolia Street

Matthews Street

Meyer Street

Nicholl Street

Patrys Street

Pearl Street

Pelikaan Street

Petersen Street

Piet-My-Vrou Street

Pinot Avenue

Riverside Street

Sampson Street

Shiraz Street

Solomon Street

Spes Bona Street

Steenkamp Street

Suikerbekkie Street

Tarentaal Street

Theys Avenue

Tinktinkie Street

Topaz Street

Octotel Technicians are currently investigating.

Kindly await further updates.

Regards,

Dear RSAWEB Customer

Octotel engineers have completed all repairs and connectivity restored to affected customers in Rondebosch area

Should you still experience any no connectivity kindly restart your fibre box and route

We do apologize for any inconveniences this has caused

Dear RSAWEB Customer

Octotel engineers continue to work on restoring connectivity to those affected customers in the Rondebosch area.

Certain customer connections have been restored.

Estimated time of resolution approximately 2 hours

Kindly await further updates

Dear RSAWEB Customer

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

ETR for complete restoration: +-2.5 hours

Further updates to follow as the team makes progress.

Kindly await further updates.

Regards,

Dear RSAWEB Customer,

Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

ETR for complete restoration: ± 4 Hours

Further updates to follow as the team makes progress. 

Regards,

Dear RSAWEB Customer

Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers.

ETR to follow as Octotel engineers makes progress.

Kind Regards,