RSAWEB Consumer Notices - Notice history

All systems operational

Operational

FibreGeeks - Operational

FrogAir - Operational

Frogfoot - Operational

MetroFibre - Operational

Octotel - Operational

Openserve - Operational

Openserve Web Connect - Operational

Thinkspeed - Operational

VumaReach - Operational

Vumatel - Operational

Notice history

Oct 2025

Scheduled Maintenance | Vumatel Durban | 9 October 2025
Scheduled for October 08, 2025 at 10:00 PM – October 09, 2025 at 12:00 AM about 2 hours
  • Planned
    October 08, 2025 at 10:00 PM
    Planned
    October 08, 2025 at 10:00 PM

    Dear RSAWEB Customer,

    Vumatel engineers will be conducting scheduled maintenance in Durban affecting Vumatel FTTH services to improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 09/10/2025 00:00 SAST
    Planned End date/Time: 09/10/2025 02:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: Low
    Affected Services: Vumatel DBN FTTH Customers

    Impact:
    Customers can expect degraded performance and intermittent connectivity for the duration of the maintenance window.

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

Sep 2025

RSAWEB Network Notice -- Service Disruption | Octotel Atlantis | 30 September 2025
  • Resolved
    Resolved

    RSAWEB Network Notice Update

    Octotel has observed services for the Atlantis area are now fully restored and testing stable

    We thank you for your patience during this inconvenient time

  • Identified
    Identified

    RSASWEB Network Notice Update

    Octotel technicians have completed investigations at the node and identified an issue with the backup power system. A temporary fix has been implemented, and services in Atlantis have now been restored.


    Please note that services remain at risk until the backup power issue has been permanently resolved.


    Further updates will be shared as soon as they become available.

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting Octotel services in Atlantis.


    Octotel Engineers are currently investigating.


    Kindly await further updates.

Scheduled Regional Route Maintenance : JHB | 30 September 2025
  • Completed
    September 30, 2025 at 3:00 AM
    Completed
    September 30, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    September 30, 2025 at 1:00 AM
    In progress
    September 30, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    September 30, 2025 at 1:00 AM
    Planned
    September 30, 2025 at 1:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled regional route maintenance in JHB to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 30/09/2025 03:00 SAST
    Planned End date/Time: 30/09/2025 05:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: None
    Affected Services: Openserve FTTx

    Impact:
    Customers can expect no impact to services. Engineers are on standby should any issues arise from this maintenance

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

Pro-Active Maintenance: Software Upgrades, CPT | 23 September 2025
  • Completed
    September 23, 2025 at 4:00 AM
    Completed
    September 23, 2025 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    September 23, 2025 at 2:00 AM
    In progress
    September 23, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    September 23, 2025 at 2:00 AM
    Planned
    September 23, 2025 at 2:00 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be performing pro-active software maintenance to improve the resilience of the network at selected nodes across our core network.

     

    Please see change information below.

    Maintenance Notice Summary:
    Planned Start Date/Time: 23/09/2025 04:00 SAST
    Planned End date/Time: 23/09/2025 06:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: High
    Affected services:

    • Consumer Fixed LTE

    • CCC/Thinkspeed/Lightstruck FTTx

    • Frogfoot FTTx - Southern Suburbs

    • Octotel - Gugulethu

    • Octotel - Plettenberg Bay

    • Octotel - Ruyterwacht

    • Octotel - Wellington

    • Octotel - Melkbos

    • Octotel - Rondebosch

    Impact:
    Certain customers can expect intermittent to no connectivity for the duration of the maintenance window.

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

Scheduled Regional Route Maintenance : CPT | 23 September 2025
  • Completed
    September 23, 2025 at 3:00 AM
    Completed
    September 23, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    September 23, 2025 at 1:00 AM
    In progress
    September 23, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    September 23, 2025 at 1:00 AM
    Planned
    September 23, 2025 at 1:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled regional route maintenance in CPT affecting Octotel FTTx to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 23/09/2025 03:00 SAST
    Planned End date/Time: 23/09/2025 05:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: Low
    Affected Services: Octotel CPT FTTx Customers

    Impact:
    Customers can expect increased latency and packet loss for the duration of the maintenance window.

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

RSAWEB Network Notice | Service Disruption : Octotel Athlone | 19 September 2025
  • Resolved
    Resolved

    Dear RSA Web Customer,

    Octotel engineers have completed the fibre repair works.

    Kindly reboot your ONT and routers and retest the connection.

    Thank you for your patience during this time.

  • Identified
    Identified

    RSAWEB Network Notice Update

    Octotel engineers have begun fibre resplicing efforts to restore connectivity for the affected customers.


    Estimated Time to Restore (ETR): Approximately +-4 hours


    Further updates to follow

  • Investigating
    Investigating

    Dear RSAWEB Customer, 


    We are observing an issue affecting certain Octotel customers in the Athlone area. Octotel Technicians are currently investigating.


    Kindly await further updates.

Aug 2025

RSAWEB Network Notice | Service Disruption - Sedgefield, Plettenberg bay ,Knysna| 25 August 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer

    Octotel engineers have observed services restored in the Plett, Knysna and Sedgefield and are monitoring stable.

    We expect no further service disruptions

    Thank you for your patience during this time

  • Monitoring
    Monitoring

    Dear RSAWEB Customer

    Octotel engineers have observed services in the Plett ,Knysna and Sedgefield have restored at the moment.

    Are monitoring for stability.

    further updates to follow

  • Update
    Update

    Network Notice Update: 

    The fault affecting connectivity to Octotel customers in Plett, Knysna, and Sedgefield has been partially isolated.
    Octotel Engineers continue to work on restoring services—no ETR at present.

    Kindly await further updates.

  • Update
    Update

    Network Notice Update:

    Octotel Partner provider technicians are working on restoring connectivity between PE and Linton Grange.

    No ETR is available as yet.

    Kindly await further updates.

  • Identified
    Identified

    Network Notice Update

    Dear RSAWEB Customer

    Octotel engineers continue to investigate the matter.

    Please be assured that we will share more information as soon as it becomes available.

    We thank you for your continued patience and understanding.

  • Investigating
    Investigating

    Dear RSAWEB Customer

    We are observing an outage affecting Octotel services in Plettenberg bay, Knysna & Sedgefield.

    Octotel Engineers are currently investigating the issue.

    Kindly await further updates

RSAWEB Network Notice | Service Disruption - Octotel Plettenberg Bay| 12 August 2025
  • Resolved
    Resolved

    RSAWEB Network Notice Update

    Octotel has restored services in the Plettenberg area

    We anticipate no further interruptions

    We thank you for your patience during this time.

  • Monitoring
    Monitoring

    RSAWEB Network Notice Update

    Octotel are observing services being restored in the Plettenberg area

    Engineers continue to monitor for stability

    Further updates to follow.

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting Octotel services in the Plettenberg Bay. Octotel Engineers are currently onsite investigating.

    Kindly await further updates.

RSAWEB Network Notice | Service Disruption - Octotel Stillbaai | 1 August 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer

    Octotel engineers are have restored services in the Stillbaai area.

    Are monitoring for stability.

    We do want thank you for your patience during this time.

  • Investigating
    Investigating

    Dear RSAWEB Customer

    Octotel engineers are investigating a network issue currently impacting customers in the Stillbaai area.


    Currently no ETA available.

    Kindly await further updates.

Aug 2025 to Oct 2025

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