RSAWEB Consumer Notices - Notice history

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Octotel - Operational

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Openserve Web Connect - Operational

Thinkspeed - Operational

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Sep 2025
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Notice history

Nov 2025

Scheduled Vendor Maintenance | Frogfoot CPT | 25 November 2025
  • Completed
    November 25, 2025 at 4:00 AMUTC
    Completed
    November 25, 2025 at 4:00 AMUTC
    Maintenance has completed successfully
  • In progress
    November 25, 2025 at 3:00 AMUTC
    In progress
    November 25, 2025 at 3:00 AMUTC
    Maintenance is now in progress
  • Planned
    November 25, 2025 at 3:00 AMUTC
    Planned
    November 25, 2025 at 3:00 AMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled vendor maintenance on Frogfoot CPT to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 25/11/2025 05:00 SAST
    Planned End date/Time: 25/11/2025 06:00 SAST
    Maintenance Window: 1 hour(s)
    Expected Impact: Medium
    Affected Services: Frogfoot FTTx CPT

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

Emergency Maintenance : KZN | FTTx | 22 November 2025
  • Completed
    November 22, 2025 at 3:00 AMUTC
    Completed
    November 22, 2025 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    November 22, 2025 at 2:00 AMUTC
    In progress
    November 22, 2025 at 2:00 AMUTC
    Maintenance is now in progress
  • Planned
    November 22, 2025 at 2:00 AMUTC
    Planned
    November 22, 2025 at 2:00 AMUTC

    Dear RSAWEB Customer,

    RSAWEB Engineers will be performing emergency maintenance at Teraco DB1 to increase capacity and improve the resilience of the network in the KZN region.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 22/11/2025 04:00 SAST
    Planned End date/Time: 22/11/2025 05:00 SAST
    Maintenance Window: 1 hour(s)
    Expected Impact: High
    Affected services: All KZN Connectivity Services (FTTx, Enterprise)

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

RSAWEB Network Notice - Service Disruption | Openserve- Camps Bay | 21 November 2025
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    Affected Services : Openserve

    Type of Notice : CurrentNetNotice

    Expected Duration : N/A

    Services Impact : Dear RSAWEB Customer, We are observing an issue affecting Openserve services in the Camps bay and surrounding areas. Openserve engineers are currently investigating Further updates to follow

RSAWEB Network Notice - Service Disruption | Openserve- Camps bay | 21 November 2025
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    Dear RSAWEB Customer,


    We are still awaiting further feedback from Openserve regarding the issue affecting services in Camps Bay and surrounding areas.

    Openserve engineers remain engaged, and the matter is still under investigation.


    We will share additional updates as soon as Openserve provides more information.


    Thank you for your patience

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer, 

     

    We are observing an issue affecting Openserve services in the Camps bay and surrounding areas. 

     

    Openserve engineers are currently investigating

     

    Further updates to follow

RSAWEB Network Notice | Scheduled Maintenance| Sea Point, Greenpoint, Vredehoek, Ruyterwacht, Blouberg, Melkbos, Kensington, East CBD, Bree, Cape Gate, Wellington, Strand | 06 November 2025
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    RSAWEB network Notice update

    Dear RSAWEB Customer

    Octotel have successfully completed maintenance following areas: Sea Point, Greenpoint, Vredehoek, Ruyterwacht, Blouberg, Melkbos, Kensington, East CBD, Bree, Cape Gate, Strand.

    Please do reboot your ONT and route

    We thank you for patience while the maintenance was happening

  • Investigating
    UTC
    Investigating

    Dear RSA Web Customer,

    Octotel Engineers will be performing maintenance in the following areas: Sea Point, Greenpoint, Vredehoek, Ruyterwacht, Blouberg, Melkbos, Kensington, East CBD, Bree, Cape Gate, Strand.

    Maintenance window:
    Planned Start Date/Time: 06/11/2025 03:00 SAST
    Planned End Date/Time: 06/11/2025 04:00 SAST

    AFFECTED Areas:

    • Sea Point

    • Greenpoint

    • Vredehoek

    • Ruyterwacht

    • Blouberg

    • Melkbos

    • Kensington

    • East CBD

    • Bree Street

    • Cape Gate

    • Strand

    • Wellington

    Impact:
    Please expect up to 20 minutes of downtime in each area during the maintenance window. We apologize for any inconvenience caused.

Oct 2025

RSAWEB Network Notice | Service Disruption: Octotel Plettenberg | 30 October 2025
  • Resolved
    UTC
    Resolved

    RSAWEB Network Notice Update:

    Octotel has reported that services in Plettenberg Bay and surrounding areas have restored


    Engineers are actively monitoring the network

    Please note that services may still be at risk

    Thank you for you patience during this time

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting Octotel services in Plettenberg bay and surrounding areas.


    Octotel Engineers are currently investigating.


    Kindly await further updates.

RSAWEB Network Notice | Service Disruption: Octotel Plettenberg | 28 October 2025
  • Resolved
    UTC
    Resolved

    RSAWEB Network Notice Update

    Octotel has observed that services in the Plettenberg area has been restored.

    They anticipate no further service disruptions

    Octotel sincerely apologizes for any inconvenience caused and appreciate your patience during the repair process.

    Kindest Regards

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting Octotel services in Plettenberg bay and surrounding areas.

    Octotel Engineers are currently investigating.

    Kindly await further updates.

RSAWEB Network Notice | Service Disruption: Octotel Plettenberg | 27 October 2025
  • Resolved
    UTC
    Resolved

    RSAWEB Network Notice Update

    Octotel are observing services being restored in the Plettenberg area.

    Engineers continue to monitor for stability.

    Octotel sincerely apologizes for any inconvenience caused and appreciate your patience during the repair process.

    Kindest Regards

  • Identified
    UTC
    Identified

    RSAWEB Network Notice Update :

    Octotel technicians have identified a break and are on route to site currently. No ETA/ETR is available as yet.

    Kindly await further updates.

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,


    We are observing an issue affecting Octotel services in Plettenberg bay.


    Octotel Engineers are currently investigating.


    Kindly await further updates.

Scheduled Maintenance | Vumatel Durban | 9 October 2025
  • Completed
    October 09, 2025 at 12:00 AMUTC
    Completed
    October 09, 2025 at 12:00 AMUTC
    Maintenance is now in progress
  • In progress
    October 08, 2025 at 10:00 PMUTC
    In progress
    October 08, 2025 at 10:00 PMUTC
    Maintenance is now in progress
  • Planned
    October 08, 2025 at 10:00 PMUTC
    Planned
    October 08, 2025 at 10:00 PMUTC

    Dear RSAWEB Customer,

    Vumatel engineers will be conducting scheduled maintenance in Durban affecting Vumatel FTTH services to improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 09/10/2025 00:00 SAST
    Planned End date/Time: 09/10/2025 02:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: Low
    Affected Services: Vumatel DBN FTTH Customers

    Impact:
    Customers can expect degraded performance and intermittent connectivity for the duration of the maintenance window.

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

RSAWEB Network Notice | Service Disruption - Vumatel Gauteng | 6 October 2025
  • Resolved
    UTC
    Resolved

    RSAWEB Network Notice update 

     

    Vumatel is continuing to monitor the network for any further disruptions.

    Services should remain stable 

  • Monitoring
    UTC
    Monitoring

    RSAWEB Network Notice Update

    Vumatel are observing services being restored in the Gauteng area

    Engineers continue to monitor for stability

    Further updates to follow.

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer

    We are aware of a network outage currently affecting Vumatel customers in the Gauteng area.

    Vumatel engineers are investigating

    Further updates to follow.

Sep 2025

RSAWEB Network Notice -- Service Disruption | Octotel Atlantis | 30 September 2025
  • Resolved
    UTC
    Resolved

    RSAWEB Network Notice Update

    Octotel has observed services for the Atlantis area are now fully restored and testing stable

    We thank you for your patience during this inconvenient time

  • Identified
    UTC
    Identified

    RSASWEB Network Notice Update

    Octotel technicians have completed investigations at the node and identified an issue with the backup power system. A temporary fix has been implemented, and services in Atlantis have now been restored.


    Please note that services remain at risk until the backup power issue has been permanently resolved.


    Further updates will be shared as soon as they become available.

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting Octotel services in Atlantis.


    Octotel Engineers are currently investigating.


    Kindly await further updates.

Scheduled Regional Route Maintenance : JHB | 30 September 2025
  • Completed
    September 30, 2025 at 3:00 AMUTC
    Completed
    September 30, 2025 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 30, 2025 at 1:00 AMUTC
    In progress
    September 30, 2025 at 1:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 30, 2025 at 1:00 AMUTC
    Planned
    September 30, 2025 at 1:00 AMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled regional route maintenance in JHB to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 30/09/2025 03:00 SAST
    Planned End date/Time: 30/09/2025 05:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: None
    Affected Services: Openserve FTTx

    Impact:
    Customers can expect no impact to services. Engineers are on standby should any issues arise from this maintenance

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

Pro-Active Maintenance: Software Upgrades, CPT | 23 September 2025
  • Completed
    September 23, 2025 at 4:00 AMUTC
    Completed
    September 23, 2025 at 4:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 23, 2025 at 2:00 AMUTC
    In progress
    September 23, 2025 at 2:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 23, 2025 at 2:00 AMUTC
    Planned
    September 23, 2025 at 2:00 AMUTC

    Dear RSAWEB Customer,

    RSAWEB Engineers will be performing pro-active software maintenance to improve the resilience of the network at selected nodes across our core network.

     

    Please see change information below.

    Maintenance Notice Summary:
    Planned Start Date/Time: 23/09/2025 04:00 SAST
    Planned End date/Time: 23/09/2025 06:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: High
    Affected services:

    • Consumer Fixed LTE

    • CCC/Thinkspeed/Lightstruck FTTx

    • Frogfoot FTTx - Southern Suburbs

    • Octotel - Gugulethu

    • Octotel - Plettenberg Bay

    • Octotel - Ruyterwacht

    • Octotel - Wellington

    • Octotel - Melkbos

    • Octotel - Rondebosch

    Impact:
    Certain customers can expect intermittent to no connectivity for the duration of the maintenance window.

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

Scheduled Regional Route Maintenance : CPT | 23 September 2025
  • Completed
    September 23, 2025 at 3:00 AMUTC
    Completed
    September 23, 2025 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 23, 2025 at 1:00 AMUTC
    In progress
    September 23, 2025 at 1:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 23, 2025 at 1:00 AMUTC
    Planned
    September 23, 2025 at 1:00 AMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled regional route maintenance in CPT affecting Octotel FTTx to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 23/09/2025 03:00 SAST
    Planned End date/Time: 23/09/2025 05:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: Low
    Affected Services: Octotel CPT FTTx Customers

    Impact:
    Customers can expect increased latency and packet loss for the duration of the maintenance window.

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

RSAWEB Network Notice | Service Disruption : Octotel Athlone | 19 September 2025
  • Resolved
    UTC
    Resolved

    Dear RSA Web Customer,

    Octotel engineers have completed the fibre repair works.

    Kindly reboot your ONT and routers and retest the connection.

    Thank you for your patience during this time.

  • Identified
    UTC
    Identified

    RSAWEB Network Notice Update

    Octotel engineers have begun fibre resplicing efforts to restore connectivity for the affected customers.


    Estimated Time to Restore (ETR): Approximately +-4 hours


    Further updates to follow

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer, 


    We are observing an issue affecting certain Octotel customers in the Athlone area. Octotel Technicians are currently investigating.


    Kindly await further updates.

Sep 2025 to Nov 2025

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