RSAWEB Consumer Notices - Notice history

RSAWEB Network Notice Update

Octotel has observed services for the Atlantis area are now fully restored and testing stable

We thank you for your patience during this inconvenient time

RSASWEB Network Notice Update

Octotel technicians have completed investigations at the node and identified an issue with the backup power system. A temporary fix has been implemented, and services in Atlantis have now been restored.

Please note that services remain at risk until the backup power issue has been permanently resolved.

Further updates will be shared as soon as they become available.

Dear RSA Web Customer,

Octotel engineers have completed the fibre repair works.

Kindly reboot your ONT and routers and retest the connection.

Thank you for your patience during this time.

RSAWEB Network Notice Update

Octotel engineers have begun fibre resplicing efforts to restore connectivity for the affected customers.

Estimated Time to Restore (ETR): Approximately +-4 hours

Further updates to follow

Dear RSAWEB Customer

Octotel engineers have observed services restored in the Plett, Knysna and Sedgefield and are monitoring stable.

We expect no further service disruptions

Thank you for your patience during this time

Dear RSAWEB Customer

Octotel engineers have observed services in the Plett ,Knysna and Sedgefield have restored at the moment.

Are monitoring for stability.

further updates to follow

Network Notice Update: 

The fault affecting connectivity to Octotel customers in Plett, Knysna, and Sedgefield has been partially isolated.
Octotel Engineers continue to work on restoring services—no ETR at present.

Kindly await further updates.

Network Notice Update:

Octotel Partner provider technicians are working on restoring connectivity between PE and Linton Grange.

No ETR is available as yet.

Kindly await further updates.

Network Notice Update

Dear RSAWEB Customer

Octotel engineers continue to investigate the matter.

Please be assured that we will share more information as soon as it becomes available.

We thank you for your continued patience and understanding.

RSAWEB Network Notice Update

Octotel has restored services in the Plettenberg area

We anticipate no further interruptions

We thank you for your patience during this time.

RSAWEB Network Notice Update

Octotel are observing services being restored in the Plettenberg area

Engineers continue to monitor for stability

Further updates to follow.

Dear RSAWEB Customer

Octotel engineers are have restored services in the Stillbaai area.

Are monitoring for stability.

We do want thank you for your patience during this time.

Dear RSAWEB Customers

Openserve engineers have fully restored all services in Garden Route area

We thank you for your patience during this time

RSAWEB Network Notice Update

Openserve engineers are continuing to investigate the root cause of the service outage in the Garden Route area.

Further updates will follow.

Dear RSAWEB Customers

ThinkSpeed engineers have fully restored all services in Century City area

We thank you for your patience during this time

RSAWEB Network Notice Update

Thinkspeed engineers are continuing to investigate the root cause of the service outage in the Century City area.

Further updates will follow.

Dear RSAWEB Customer

Services in the Eden District have been restored and are testing stable.

We do not expect any further disruptions.

Thank you for your patience during time.

We are observing that Octotel services for Eden District - Plett, George, Kleinbrak, Knysna, and Sedgefield have been restored.

Engineers are monitoring for stability.

Octotel has identified a fibre break between Mossel Bay & George. The fault’s been located and repairs are underway. Kindly await further updates.