RSAWEB Consumer Notices - Notice history

RSAWEB Customer Portal experiencing major outage

Operational

FibreGeeks - Operational

FrogAir - Operational

Frogfoot - Operational

MetroFibre - Operational

Octotel - Operational

Openserve - Operational

Openserve Web Connect - Operational

Thinkspeed - Operational

VumaReach - Operational

Vumatel - Operational

Notice history

Dec 2025

RSAWEB Network Notice | Service Disruption Octotel Wellington | 15 December 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    Octotel technicians have completed the fibre repairs works. Please reboot your ONT and routers and retest the connection.

     

    Octotel sincerely apologizes for any inconvenience caused and appreciates your patience during the repair process.

     

    Regards

    RSAWEB

  • Identified
    Identified

    Dear RSAWEB Customer

    Octotel Technicians are still in progress with restoring connectivity to affected customers.

     

    Certain customer connections have been restored.

     

    Further updates to follow as Octotel technicians makes progress.

    Regards

  • Investigating
    Investigating

    Dear RSA Web Customer

    Octotel is observing an issue affecting certain customers in Wellington.

    Affected roads are listed below:

    • May Street

    • Vink Street

    • Erica Street

    • Beukes Street

    • Bothma Street

    • Desmore Street

    • Hoffmeister Street

    • Kanarie Street

    • Kwikkie Street

    • Magnolia Street

    • Bothma Street

    • Mossie Street

    • Lantana Street

    • Jan Fiskaal Street

    • Fisant Street

    • Swaweltjie Street

    • Jan Groentjies Street

    • Suikerbekkie Street

    • Rooiborsie Street

    • Witogie Street

    • Kraanvoel Street

    • Tarentaal Street

    • Kraanvoel Street

    • Bokmakierie Street

    • Cornelissen Street

    • Solomon Street

    • Sampson Street

    • Matthews Street

    • Mackier Street

    • Jacobs Street

    • Harper Street

    • Sysie Street

    • Adri Faas Street

    • Neil Moses Street

    • Vivian Matthee Street

    • Piet-My-Vrou Street

    • Jephthah Close

    • Runelli Street

    • Flamink Street

    • Pelikaan Street

    • Tinktinkie Street

    • Fisant Street

    • Conrad Street

    • Lloyd Street

    • Riverside Street

    • Petersen Street

    • Strelitzia Street

    • Hawthorn Street

    • Jasmyn Street

    • Magnolia Street

    • Cinsaut Avenue

    • Gamay Avenue

    • Theys Avenue

    • Gardenia Street

    • Hydrangea Street

    • Lloyd Street

    • Spes Bona Street

    • Champagne Street

    • Chiraz Street

    • Claret Street

    • Pinot Avenue

    • Gousblom Street

    • Dietrich Street

    • Houtkapper Street

    • Patrys Street

    • Jansen Street

    • Knolvlei Street

    • Desmore Street

    • Amandel Street

    • Steenkamp Street

    • Meyer Street

    • Nicholl Street

    ·        Octotel's engineers are currently on-site, assessing the damage across the fibre infrastructure

     

    Kindly await further updates.

     

Service Migration : Octotel Cape Gate | 11 December 2025
  • Completed
    December 11, 2025 at 3:00 AM
    Completed
    December 11, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    December 11, 2025 at 2:00 AM
    In progress
    December 11, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    December 11, 2025 at 2:00 AM
    Planned
    December 11, 2025 at 2:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance to migrate certain Octotel customers to different hardware as we add further capacity and improve the resilience of the RSAWEB network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 11/12/2025 04:00 SAST
    Planned End date/Time: 11/12/2025 05:00 SAST
    Maintenance Window: 1 hour(s)
    Expected Impact: High
    Affected Services:

    • Octotel Cape Gate

    Impact:
    Certain customers on the above nodes can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

Service Migration : Octotel Wellington, George, Kleinbrak | 10 December 2025
  • Completed
    December 10, 2025 at 3:00 AM
    Completed
    December 10, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    December 10, 2025 at 1:00 AM
    In progress
    December 10, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    December 10, 2025 at 1:00 AM
    Planned
    December 10, 2025 at 1:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance to migrate certain Octotel customers to different hardware as we add further capacity and improve the resilience of the RSAWEB network.

    Maintenance Notice Summary:
    Planned Start Date/Time: 10/12/2025 03:00 SAST
    Planned End date/Time: 10/12/2025 05:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: High
    Affected Services:

    • Octotel Wellington

    • Octotel George

    • Octotel Kleinbrak

    Impact:
    Certain customers on the above nodes can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

Service Migration : Octotel Strand | 9 December 2025
  • Completed
    December 09, 2025 at 3:00 AM
    Completed
    December 09, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    December 09, 2025 at 2:00 AM
    In progress
    December 09, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    December 09, 2025 at 2:00 AM
    Planned
    December 09, 2025 at 2:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance to migrate certain Octotel customers to different hardware as we add further capacity and improve the resilience of the RSAWEB network. Note this maintenance will be taking place over multiple days

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 09/12/2025 04:00 SAST
    Planned End date/Time: 09/12/2025 05:00 SAST
    Maintenance Window: 1 hour(s)
    Expected Impact: High
    Affected Services:

    • Octotel Strand

    Impact:
    Certain customers on the above nodes can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

RSAWEB Network Notice | Service Disruption - Octotel Bloueberg | 5 December 2025
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Affected Services : Octotel FTTH

    Type of Notice : CurrentNetNotice

    Expected Duration : N/A

    Services Impact : RSAWEB Service Disruption: We are observing issue a affecting services for customers in Kensington, Melkbos, Blouberg and surrounding areas. Octotel Engineers are investigating. Kindly await further updates

Nov 2025

Scheduled Vendor Maintenance | Frogfoot CPT | 25 November 2025
  • Completed
    November 25, 2025 at 4:00 AM
    Completed
    November 25, 2025 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    November 25, 2025 at 3:00 AM
    In progress
    November 25, 2025 at 3:00 AM
    Maintenance is now in progress
  • Planned
    November 25, 2025 at 3:00 AM
    Planned
    November 25, 2025 at 3:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled vendor maintenance on Frogfoot CPT to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 25/11/2025 05:00 SAST
    Planned End date/Time: 25/11/2025 06:00 SAST
    Maintenance Window: 1 hour(s)
    Expected Impact: Medium
    Affected Services: Frogfoot FTTx CPT

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

Emergency Maintenance : KZN | FTTx | 22 November 2025
  • Completed
    November 22, 2025 at 3:00 AM
    Completed
    November 22, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    November 22, 2025 at 2:00 AM
    In progress
    November 22, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    November 22, 2025 at 2:00 AM
    Planned
    November 22, 2025 at 2:00 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be performing emergency maintenance at Teraco DB1 to increase capacity and improve the resilience of the network in the KZN region.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 22/11/2025 04:00 SAST
    Planned End date/Time: 22/11/2025 05:00 SAST
    Maintenance Window: 1 hour(s)
    Expected Impact: High
    Affected services: All KZN Connectivity Services (FTTx, Enterprise)

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

RSAWEB Network Notice - Service Disruption | Openserve- Camps Bay | 21 November 2025
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Affected Services : Openserve

    Type of Notice : CurrentNetNotice

    Expected Duration : N/A

    Services Impact : Dear RSAWEB Customer, We are observing an issue affecting Openserve services in the Camps bay and surrounding areas. Openserve engineers are currently investigating Further updates to follow

RSAWEB Network Notice - Service Disruption | Openserve- Camps bay | 21 November 2025
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    Dear RSAWEB Customer,


    We are still awaiting further feedback from Openserve regarding the issue affecting services in Camps Bay and surrounding areas.

    Openserve engineers remain engaged, and the matter is still under investigation.


    We will share additional updates as soon as Openserve provides more information.


    Thank you for your patience

  • Investigating
    Investigating

    Dear RSAWEB Customer, 

     

    We are observing an issue affecting Openserve services in the Camps bay and surrounding areas. 

     

    Openserve engineers are currently investigating

     

    Further updates to follow

RSAWEB Network Notice | Scheduled Maintenance| Sea Point, Greenpoint, Vredehoek, Ruyterwacht, Blouberg, Melkbos, Kensington, East CBD, Bree, Cape Gate, Wellington, Strand | 06 November 2025
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    RSAWEB network Notice update

    Dear RSAWEB Customer

    Octotel have successfully completed maintenance following areas: Sea Point, Greenpoint, Vredehoek, Ruyterwacht, Blouberg, Melkbos, Kensington, East CBD, Bree, Cape Gate, Strand.

    Please do reboot your ONT and route

    We thank you for patience while the maintenance was happening

  • Investigating
    Investigating

    Dear RSA Web Customer,

    Octotel Engineers will be performing maintenance in the following areas: Sea Point, Greenpoint, Vredehoek, Ruyterwacht, Blouberg, Melkbos, Kensington, East CBD, Bree, Cape Gate, Strand.

    Maintenance window:
    Planned Start Date/Time: 06/11/2025 03:00 SAST
    Planned End Date/Time: 06/11/2025 04:00 SAST

    AFFECTED Areas:

    • Sea Point

    • Greenpoint

    • Vredehoek

    • Ruyterwacht

    • Blouberg

    • Melkbos

    • Kensington

    • East CBD

    • Bree Street

    • Cape Gate

    • Strand

    • Wellington

    Impact:
    Please expect up to 20 minutes of downtime in each area during the maintenance window. We apologize for any inconvenience caused.

Oct 2025

RSAWEB Network Notice | Service Disruption: Octotel Plettenberg | 30 October 2025
  • Resolved
    Resolved

    RSAWEB Network Notice Update:

    Octotel has reported that services in Plettenberg Bay and surrounding areas have restored


    Engineers are actively monitoring the network

    Please note that services may still be at risk

    Thank you for you patience during this time

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting Octotel services in Plettenberg bay and surrounding areas.


    Octotel Engineers are currently investigating.


    Kindly await further updates.

RSAWEB Network Notice | Service Disruption: Octotel Plettenberg | 28 October 2025
  • Resolved
    Resolved

    RSAWEB Network Notice Update

    Octotel has observed that services in the Plettenberg area has been restored.

    They anticipate no further service disruptions

    Octotel sincerely apologizes for any inconvenience caused and appreciate your patience during the repair process.

    Kindest Regards

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting Octotel services in Plettenberg bay and surrounding areas.

    Octotel Engineers are currently investigating.

    Kindly await further updates.

RSAWEB Network Notice | Service Disruption: Octotel Plettenberg | 27 October 2025
  • Resolved
    Resolved

    RSAWEB Network Notice Update

    Octotel are observing services being restored in the Plettenberg area.

    Engineers continue to monitor for stability.

    Octotel sincerely apologizes for any inconvenience caused and appreciate your patience during the repair process.

    Kindest Regards

  • Identified
    Identified

    RSAWEB Network Notice Update :

    Octotel technicians have identified a break and are on route to site currently. No ETA/ETR is available as yet.

    Kindly await further updates.

  • Investigating
    Investigating

    Dear RSAWEB Customer,


    We are observing an issue affecting Octotel services in Plettenberg bay.


    Octotel Engineers are currently investigating.


    Kindly await further updates.

Scheduled Maintenance | Vumatel Durban | 9 October 2025
  • Completed
    October 09, 2025 at 12:00 AM
    Completed
    October 09, 2025 at 12:00 AM
    Maintenance is now in progress
  • In progress
    October 08, 2025 at 10:00 PM
    In progress
    October 08, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    October 08, 2025 at 10:00 PM
    Planned
    October 08, 2025 at 10:00 PM

    Dear RSAWEB Customer,

    Vumatel engineers will be conducting scheduled maintenance in Durban affecting Vumatel FTTH services to improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 09/10/2025 00:00 SAST
    Planned End date/Time: 09/10/2025 02:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: Low
    Affected Services: Vumatel DBN FTTH Customers

    Impact:
    Customers can expect degraded performance and intermittent connectivity for the duration of the maintenance window.

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

RSAWEB Network Notice | Service Disruption - Vumatel Gauteng | 6 October 2025
  • Resolved
    Resolved

    RSAWEB Network Notice update 

     

    Vumatel is continuing to monitor the network for any further disruptions.

    Services should remain stable 

  • Monitoring
    Monitoring

    RSAWEB Network Notice Update

    Vumatel are observing services being restored in the Gauteng area

    Engineers continue to monitor for stability

    Further updates to follow.

  • Investigating
    Investigating

    Dear RSAWEB Customer

    We are aware of a network outage currently affecting Vumatel customers in the Gauteng area.

    Vumatel engineers are investigating

    Further updates to follow.

Oct 2025 to Dec 2025

Next